Requesting Technical Support; Self-Help Online Tools And Resources; Opening A Case With Jtac - Juniper PTX10016 Quick Start Manual

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Requesting Technical Support

Self-Help Online Tools and Resources

Opening a Case with JTAC

To obtain the most current version of all Juniper Networks

see the product documentation page on the Juniper Networks website at

http://www.juniper.net/techpubs/

Technical product support is available through the Juniper Networks Technical Assistance

Center (JTAC). If you are a customer with an active J-Care or Partner Support Service

support contract, or are covered under warranty, and need postsales technical support,

you can access our tools and resources online or open a case with JTAC.

JTAC policies—For a complete understanding of our JTAC procedures and policies,

review the JTAC User Guide located at

http://www.juniper.net/us/en/local/pdf/resource-guides/7100059-en.pdf

Product warranties—For product warranty information, visit

http://www.juniper.net/support/warranty/

JTAC Hours of Operation —The JTAC centers have resources available 24 hours a day,

7 days a week, 365 days a year.

For quick and easy problem resolution, Juniper Networks has designed an online

self-service portal called the Customer Support Center (CSC) that provides you with the

following features:

Find CSC offerings:

http://www.juniper.net/customers/support/

Find product documentation:

Find solutions and answer questions using our Knowledge Base:

Download the latest versions of software and review release notes:

http://www.juniper.net/customers/csc/software/

Search technical bulletins for relevant hardware and software notifications:

http://kb.juniper.net/InfoCenter/

Join and participate in the Juniper Networks Community Forum:

http://www.juniper.net/company/communities/

Open a case online in the CSC Case Management tool:

To verify service entitlement by product serial number, use our Serial Number Entitlement

(SNE) Tool:

https://entitlementsearch.juniper.net/entitlementsearch/

You can open a case with JTAC on the Web or by telephone.

Use the Case Management tool in the CSC at

Call 1-888-314-JTAC (1-888-314-5822 toll-free in the USA, Canada, and Mexico).

http://www.juniper.net/techpubs/

http://www.juniper.net/cm/

Requesting Technical Support

technical documentation,

http://kb.juniper.net/

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Requesting Technical Support; Self-Help Online Tools And Resources; Opening A Case With Jtac - Juniper PTX10016 Quick Start Manual