Maintaining The Detector; Contacting Waters Technical Service; Maintenance Considerations - Waters 2489 Overview And Maintenance Manual

4

Maintaining the Detector

Keep to a maintenance schedule and perform maintenance as described in this
chapter.

4.1 Contacting Waters technical service

If you are located in the USA or Canada, report malfunctions or other problems to
Waters Technical Service (800 252-4752). Otherwise, phone the Waters corporate
headquarters in Milford, Massachusetts (USA), or contact your local Waters
subsidiary. Our Web site includes phone numbers and e-mail addresses for Waters
locations worldwide. Go to www.waters.com.
When you contact Waters, be prepared to provide this information:
• Completed normal operation checklist for the method you are using
• Nature of the symptom
• Instrument serial number
• Flow rate
• Operating wavelength and pressure
• AU or measurement range
• Mobile phase or phases
• Detector settings
• Type and serial number of columns or columns
• Filter setting
• Sample type
• Control mode (Empower, MassLynx, FractionLynx™ software, No interaction, or
other)
• Software version and serial number
For complete information on reporting shipping damages and submitting claims, see
Waters Licenses, Warranties, and Support Services.

4.2 Maintenance considerations

Perform the procedures in this chapter when you discover a problem with a 2489
UV/Vis detector component or during preventive maintenance.
June 11, 2015, 715004752 Rev. A
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