Dr030: Drive Load Failure Resolution; Dr031: Robot Initialization Resolution; Dr032: Control Path Failure Resolution; Dr033: Drive Sled Auto Level Resolution - IBM System Storage TS3310 Setup And Operator Manual

DR030: Drive Load Failure Resolution

Problem:
The robot was unable to load a tape Drive. The robot motion completed normally but the drive did not report that
it successfully loaded the tape.
There are two possible scenarios that can lead to this problem:
1. The drive hardware is not functioning properly.
2. The robot hardware is not functioning properly.
Troubleshooting:
1. The problem is most likely isolated to the specific drive referenced under the Details button. However, check for
the same problem being reported for other drives in the system.
2. If this same problem is reported on multiple drives, contact IBM Technical Support for picker replacement.
3. If this problem is isolated to an individual drive, contact IBM Technical Support for drive replacement.

DR031: Robot Initialization Resolution

Problem:
During a power on or after closing library main access doors, the robot did not initialize properly.
A common cause for this problem is an unplugged cable that leads to the robot. Other permanent hardware failures
that result in loss of connection to the robot can also be a root cause.
Troubleshooting Steps:
1. Open the library main access doors. This will allow access to the robot and remove power from the robot. Check
for any obvious disconnected cables leading to the robot.
2. If any disconnected cables are discovered, plug them in and close all main access doors. The robot automatically
attempt to initialize.
3. If no problem is found or the robot still fails, contact IBM Technical Support.

DR032: Control Path Failure Resolution

Problem:
A control path to a library has failed. It is likely that a drive sled failure is being reported as a separate problem.
In libraries with more than one drive you have the option to use an alternate drive as the control path if your host
connection architecture permits it.
Changing the control path can be a temporary work around until the original drive problem is corrected OR a
permanent change in your setup.
Procedure:
1. Use the functions under the Setup> Control Path menu to switch the control path.
2. Whether you change the control path or not, you may Close this problem.
3. Any associated drive problem must be resolved separately.

DR033: Drive Sled Auto Level Resolution

Problem:
The library has attempted to change the firmware level in a drive sled but the process failed.
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TS3310 Tape Library Setup and Operator Guide