Samsung MultiXpress K4 Series Service Manual page 361

► Error Code
H2-6711 / H2–6712 / H2–6713 / H2–6714
► Error message
Finisher Failure: #H2-67xx. Check finisher.
► Symptom
Ejector unit failed to leave home position during initializing. (H2-6711)
Ejector unit failed to reach home position during initializing. (H2-6712)
Ejector unit failed to leave home position during printing. (H2-6713)
Ejector unit failed to reach home position during printing. (H2-6714)
► Troubleshooting method
1) If there is jammed paper on the paper path, removing paper manually. Open and close finisher stapler door or jam
cover to check if finisher executes initialization process. If component still doesn't go back to home position and
error does not disappear, follow the instructions below:
2) Does the eject 1,2 motor work well?
a) Make sure the eject 1,2 motor cable is connected well to the motor connector.
b) Make sure the eject 1,2 motor cable is connected well to the main board connector.
c) Replace the eject 1,2 motor.
d) Replace the finisher main board.
3) Does the Eject-sub Assy component parts work well?
a) Make sure component parts can move or rotate smoothly.
b) Make sure there is no any mechanical interference to stop moving or rotating.
c) Make sure the belt is tight on the correct position, if it has the belt.
d) Make sure each gear is not broken.
e) Check home position sensor.
f) Replace the Eject-sub Assy.
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(JC31-00009C / JC90-01335A)
4. Troubleshooting
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