Page 1 A3 Mono Copier MultiXpress K4 series SL-K4350LX / SL-K4300LX / SL-K4250LX / SL-K4250RX (Ver 1.32) SERVICE MANUAL A3 Mono Copier Contents 1. Precautions 2. Product Specifications and Description 3. Disassembly and Reassembly 4. Troubleshooting 5. Connection Diagram 6. Reference Information...
Page 2: Table Of Contents
2.5.2.1. Imaging Unit overview................... 2 − 34 2.5.2.2. Drum Drive....................2 − 35 2.5.2.3. Developer Unit ..................... 2 − 36 2.6. Fuser unit ..........................2 − 38 2.6.1. Fuser Unit overview..................... 2 − 38 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 3 2.12.2. OPE HUB PBA......................2 − 85 2.12.3. SMPS (Switching Mode Power Supply) board ..............2 − 86 2.12.4. Fuser Drive Board (FDB)....................2 − 88 2.12.5. HVPS board ....................... 2 − 89 2.12.6. Eraser PBA ........................ 2 − 91 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 4 3.3.4. Temperature Sensor ..................... 3 − 22 3.3.5. HVPS board ....................... 3 − 23 3.3.6. OPE Unit ........................3 − 24 3.3.7. Main board......................... 3 − 26 3.3.8. Deve Fan ........................3 − 26 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 5 3.3.31.2. Installing the Card Reader or NFC Kit inside Cover-Scan Front ......3 − 66 3.3.32. Installing the Working table(BYOD) table ................ 3 − 69 3.3.33. DCF (Double Cassette Feeder) ..................3 − 70 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 6 Display screen and useful buttons ..................4 − 2 4.1.1.1. Menu navigation .....................4 − 2 4.1.1.2. Home Screen Overview..................4 − 3 4.1.1.3. Customizing your home screen ................4 − 4 4.1.1.4. Notification Bar ....................4 − 6 4.2. Understanding the LEDs ......................4 − 7 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 7 Network Packet Capture ................. 4 − 56 4.5.6.8. System Recovery ..................4 − 57 4.5.6.9. TR Control Mode ..................4 − 59 4.5.6.10. Clear System Cache..................4 − 60 4.5.6.11. Hibernation ....................4 − 60 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 8 Uneven pitch and jitter image ..................4 − 205 4.7.9. Skewed image......................4 − 206 4.7.10. Poor fusing performance ..................... 4 − 207 4.7.11. Stain on the paper back side..................4 − 208 4.8. Other Errors.......................... 4 − 209 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 9 Connection Diagram (Double Cassette Feeder)................5 − 10 5.10. Connection Diagram (FAX_DUAL NW_FDI)................5 − 11 Reference Information..........................6 − 1 6.1. Tools for Troubleshooting......................6 − 1 6.2. Glossary...........................6 − 3 6.3. Model Name and Code .......................6 − 9 Copyright© 1995-2017 SAMSUNG. All rights reserved. viii...
Page 11: Precautions
High voltages and lasers inside this product are dangerous. This product should only be serviced by a factory trained service technician. 2) Use only Samsung replacement parts. There are no user serviceable parts inside the product. Do not make any unauthorized changes or additions to the product as these could cause the product to malfunctions and create an electric shocks or fire hazards.
Page 12: Caution For Safety
Exposed cables could cause an electric shock. Replace the damaged power cable immediately, do not reuse or repair the damaged cable. Some chemicals can attack the coating on the power cable, weakening the cover or exposing cables causing fire and shock risks. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 13 Take care not to cut or damage the power cable or plugs when moving the machine. 9) Use caution during thunder or lightning storms. Samsung recommends that this machine be disconnected from the power source when such weather conditions are expected. Do not touch the machine or the power cord if it is still connected to the wall socket in these weather conditions.
Page 14: Handling Precautions
1.2.4. Assembly and Disassembly precautions 1) Replace parts carefully and always use Samsung parts. Take care to note the exact location of parts and also cable routing before dismantling any part of the machine. Ensure all parts and cables are replaced correctly. Please carry out the following procedures before dismantling the product or replacing any parts.
Page 15: Disregarding This Warning May Cause Bodily Injury
5) Do not install the printer on a sloping or unstable surface. After installation, double check that the printer is stable. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 16: Esd Precautions
9) Minimize bodily motions when handling unpackaged replacement ESDs. Normal motions, such as the brushing together of clothing fabric and lifting one’s foot from a carpeted floor, can generate static electricity sufficient to damage an ESD. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 17: Product Specifications And Description
• 4GB (2GB for Android OS) Document Feeder • DSDF (Dual Scan Document Feeder) : K4350LX, K4300LX, • K4250LX RADF (Reverse Automatic Document Feeder) : K4250RX • • 10.1 inch Touch Color LCD • Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 18: Specifications
K4300LX : Less than 1.798 Wh • K4250RX : Less than 1,478 Wh • Default Sleep Delay Time 2 min K4350LX : 120 min • Max. Sleep Delay Time K4300LX / K4250RX : 60 min • Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 19 • K4300LX : 6,000 pages Recommended Monthly Print Volume • K4250RX : 5,000 pages • • K4350LX : 85,000 pages Max Monthly Duty Cycle • K4300LX : 76,000 pages K4250RX : 65,000 pages • Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 20: Print Specifications
64 bit) / Windows 7 (32 / 64 bit) / 2008 Server R2 (64 bit) / Windows 8 (32 / 64 Client OS Support Windows bit) / Windows 8.1 (32 / 64 bit) / Windows Server 2012 (64 bit) / Windows Server 2012 R2 (64 bit) Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 21 Except page / Barcode / Eco / Poster / Glossy / Watermark / Tray Priority setting / Print Features Auto tray setting / Tray Protection / USB print / Secure PDF print / Google Cloud print Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 22: Scan Specification
Up to 4,800 x 4,800 dpi Scan Destinations Email / FTP / SMB / HDD / USB / WSD / PC Multi Destinations Communication Protocol SMTP(IPv4, IPv6, SSL/TLS) / FTP(IPv4, IPv6) / SMB(IPv4, IPv6) / WSD / T4Net Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 23 2. Product Specifications and Description Item Specification Max. 297 x 437 mm (11.7" x 17.2") Scan Size Platen Max. 297 x 437 mm (11.7" x 17.2") Scan Original Types Text / Text & Photo / Photo Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 24: Copy Specification
ID Copy / N-up / Booklet / Image Repeat / Auto Fit / Book Copy / Poster Copy / Watermark / Image Overlay / Stamp / Covers / Job Build / Preview / Erase Edge / Image Shift / Image Adjustment / Background Adjustment Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 25: Fax Specification
Yes (Selectable in Tech Mode) Pause Auto Redial Last Number Fax Features Redial Distinctive Ring Caller ID External Phone Yes(First Line) Interface Fax Forward to E-Mail Fax to PC Broadcasting Delayed Fax Color Fax Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 26 2. Product Specifications and Description Item Specification Tx/Rx Journal Confirmation 2 Types Available (With Image TCR / Without Image TCR) Report & List Print Auto Dial List System Data List 2-10 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 27: Paper Handling Specification
/ Letterhead / Thick / Cotton / Colored / Archive / Thin Glossy/Heavy weight/ Envelope/ Label Multipurpose Tray 16~47lb (60 to 176 g/m²): Simplex, Duplex Envelope(75~90 g/m²) Media weight Label(120~150 g/m²): Simplex • Paper Empty Detect: Yes Sensing • Paper Size Detect: Yes Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-11...
Page 28: Software And Solution Specification
Anyweb Print Easy Printer Windows / Mac Manager Easy Color Manager Easy Document Windows Creator Application Net PC Fax Windows / Mac Direct Printing Windows Utility Easy Deployment Windows Manager Easy Eco Driver Windows 2-12 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 29 Yes (IPv4 Filtering / IPv6 Filtering / MAC Filtering) Filtering HDD Overwrite (Standard) HDD Overwrite (Max. Overwrites) Security Secure Print Encrypted Secure Print Encrypted PDF Mode (Encrypted Scanning) IP Sec Smart Card Authentication Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-13...
Page 30: Supplies
@ A4/Letter LEF , Continuous job , Waste Toner Container Approx 100,000 pages Simplex Mode , 6% Coverage NOTE • Depending on the print pattern and job mode used, the consumable’s lifespan may differ. 2-14 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 31: Maintenance Parts
K4350LX / K4300LX RADF Pick-Up roller Assy JC97-04470A 200,000 pages K4250RX RADF Reverse roller Assy JC97-04471A 100,000 pages K4250RX NOTE Depending on the print patterns and job mode used, the lifespan may differ. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-15...
Page 32 SL-FIN501L 3,250-Sheet Stapling Finisher SL-FIN701H (High Volume Finisher) 2,250-sheet Booklet Finisher SL-FIN701B Second Exit Unit SL-DPX501 Job Separator SL-JSP500S Staples (Inner, Saddle for Booklet) SCX-STP000 Staples (High Volume , Regular for SL-STP000 Booklet) 2-16 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 33 Plain / Thin / Bond / Hole Punched / Pre-Printed / Recycled / Thin CardStock / Media types Letterhead / Thick / Cotton / Colored / Archive / Thin Glossy/ Heavy weight/ Extra heavy weight Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-17...
Page 34 Number of Bin 2 (Main/Top) Dimension (W x D 458 x 491 x 173 mm (18.0 x 19.3 x 6.8 inch) x H) Weight 15 kg (33 lb.) Tray1 Finishing 50 Sheets @ 80gsm Capacity 2-18 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 35 153 x 124 x 39.7 mm (6 x 4.9 x 1.6 inch) Working Table (WxDxH) Weight 82 g (0.18 lb) Model Name SL-WKT101 Dimension 282 x 468 x 99 mm (11.1 x 18.4 x 3.9 inch) Working Table (WxDxH) Weight 828 g (1.825 lb) Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-19...
Page 36: Machine External View
DSDF (K4350/K4300) / RADF (K4250) input tray DSDF (K4350/K4300) / RADF (K4250) output tray Control panel Multi-purpose tray Power-switch Power receptacle Standard tray (tray 1) Standard tray (tray 2) Front door Paper output tray 2-20 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 37 2. Product Specifications and Description 2) Front view 2 Scanner glass White sheet Multi-purpose tray paper width guide Multi-purpose tray USB port Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-21...
Page 38 2. Product Specifications and Description Rear view Output support tray Control board cover USB port USB printer port Network port FDI (Optional) cover Fax1 (Optional) port cover Fax2 (Optional) port cover 2-22 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 40: Feeding System
The feeding system picks up a paper from the cassette or MP tray and transports it to the machine inside. It mainly consists of the pick up unit, registration unit, transfer roller Assy, Exit unit. 2-24 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 41: Main Components And Functions
Tray 4 pick up / reverse / forward rollers(Option) Roller Invert (Option) MP Tray pick up / reverse / forward rollers Roller Duplex1 Tray 1 feed roller Roller Duplex2 Tray 2 feed roller Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-25...
Page 42 This roller transports the paper sent from the forward/reverse roller to the registration roller. • Registration roller This roller aligns the leading edge of the paper and transports the paper to the transfer roller Assy. 2-26 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 43 Tray2 paper empty detection sensor Detects tray2 paper empty Tray2 upper limit detection sensor Detects tray2 upper limit Tray2 paper feed jam detection sensor Detects Feed2 jam Tray3 paper size detection sensor (Option) Detects tray3 paper size Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-27...
Page 44 Drives the knock up plate Tray3 Pickup & Lift Motor Drives the pickup roller Drives the knock up plate Tray4 Pickup & Lift Motor Drives the pickup roller Drives the knock up plate 2-28 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 45: Cassette
Plain paper : A5, A4, A3, B5, B4, Letter, 11"×17"(Ledger), Statement, Legal 4) Weight : plain paper 60 ~ 216 g/m² 5) Plate knock up lift type : Lift Motor + Up Limit Sensor Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-29...
Page 47: Registration Unit
The registration(Regi.) roller is driven by the Regi./MP motor. The Regi. clutch is located between the Regi. clutch and Regi./MP motor, and it controls ON/OFF of the registration roller in order to match paper and an image on the drum at the predetermined registration point. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-31...
Page 48: Mpf(Multi-Purpose Feeder) Unit
MP tray. This machine uses an FRR (Feed and Reverse Roller) system for feeding paper. The friction between the reverse roller[D] and forward roller[E] separates the top sheet of paper from the stack. 2-32 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 49: Image Creation
5) Cleaning for OPC drum : The cleaning blade remove remaining toner on the drum surface after image transfer to the paper. 6) Quenching for OPC drum : Discharge cleaning is done by illuminating the whole area of the drum with the cleaning lamp at the end of every job. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-33...
Page 50: Imaging Unit
The developing gap between a drum and the corresponding magnetic roller cannot be adjusted. The ID chip is the sub part of the Drum unit. It stores the count information and several data. 2-34 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 51: Drum Drive
The OPC drum and magnetic roller are driven by one BLDC motor and supplied with power from the coupling. The drive shaft is directly inserted to the OPC drum to fix the drum unit. This structure provides the stable printing quality. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-35...
Page 52: Developer Unit
During development job If the developer unit is stored at temperature above 50 degrees C, it does not works normally. The toner in developer unit is easy to harden at temperature above 50 degrees C. 2-36 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 54: Fuser Unit
NC sensors (non-contact type thermistors), located near the center of the heat roller, control the temperature. 5) Thermistor Thermistor detects the temperature on the surface of the heat roller and controls the halogen lamp. 2-38 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 55: Fuser Unit Drive
When the thermostat is triggered, it must be replaced (as well as the other damaged parts in the fuser unit). 2.6.2. Fuser unit drive The fuser motor[A] drives the heat roller[C] through the gear train. The pressure roller[B] pressurized by the heat roller[C] is rotated by driving it. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-39...
Page 56: Fuser Unit Temperature Control
If one of the thermostat temperatures becomes higher than 195°C, it opens and cuts power to the fusing lamp. If the other thermostat temperature becomes higher than 195°C, it also opens and cuts power to the fusing lamp. 2-40 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 57: Laser Scanning Unit (Lsu)
And LSU has the cover glass to protect the glass on the optical path from the contamination. The LD PBA interfaces with the machine. LD PBA P/Mirror Motor F1 Lens F2 Lens Cover Glass Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-41...
Page 58: Laser Scanning Optical Path
2.7.2. Laser Scanning Optical path The laser beam moves from the polygon motor[A] to OPC drum[D]. The F1 lens[B] and F2 lens[C] determines the scanning line and the image position. This is adjusted at the factory. 2-42 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 59: Laser Synchronizing Detectors
The LSU has the beam detector sensor board (PD PBA). It is located at [A] point and detects the scanning start point. Main Scan Start Detection The beam is detected by the PD PBA at the scanning start point and creates the horizontal sync signal(Hsync). The following diagram shows the data scanning direction. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-43...
Page 60: Drive System
Regi / MP / Feed driving control Pick-Up PM-STEP Pick-Up Roll / CST Lift driving (Reverse driving at CST Lift driving) Toner Supply Toner cartridge driving Toner Duct PM-STEP Toner transfer in toner cartridge driving Duct 2-44 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 61: Main Drive Unit (Opc_Deve_Regi_Mp_Feed)
2. Product Specifications and Description 2.8.2. Main Drive Unit (OPC_DEVE_Regi_MP_Feed) 1) Front View 2) Rear View Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-45...
Page 62 2. Product Specifications and Description 3) Main drive (OPC/ Deve) Power Train OPC / DEVE : BLDC driving • 1 → 2 (OPC driving) 1 → 3 → 4 (Mag. roller driving) • 2-46 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 64: Pick Up Drive
Step → Forward rotation → Gear 1 → Gear 2 (Pick-up) • Step → Reverse rotation → Gear 1 → Gear 3 → Gear 4 → Gear 5 → Gear 6 (CST Lift) • 2-48 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 65: Duct Drive
2. Product Specifications and Description 2.8.4. Duct Drive Power Train Duct : PM-STEP driving 1 PM-Step → 2 Gear → Gear Duct driving • Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-49...
Page 66: Fuser/ Exit Drive
1 BLDC Motor → counterclockwise rotation(ccw) → 2(cw) → 3(cw) (Fuser driving) • 1 BLDC Motor → clockwise rotation(cw) → 4(ccw) → 5(cw) → 6(cw) (Fuser Release driving) 7 Step Motor → 8 RDCN Exit (Exit driving) • 2-50 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 67: Toner Supply Drive
2. Product Specifications and Description 2.8.6. Toner Supply Drive Power Train Toner Cartridge driving • 1 DC Motor → 2 Gear-M RDCN SUPPLY → 3 Gear-M SUPPLY (Toner Cartridge driving) Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-51...
Page 68: Scanner System
HR(Half Rate) carriage: Transfers the reflected light from the FR carriage to the lens. • Imaging module: Make an image on CCD HR carriage moves at half distance and half speed of FR carriage. This principle keeps a regular gap between the original and imaging lens. 2-52 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 69 4) The optical image is generated to the electrical signal by the CCD sensor. To make a stable image, the gap between original and lens must be kept. For this, HR carriage moves at half distance and half speed of FR carriage. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-53...
Page 70 Image scan of the main scanning direction is performed by CCD sensor. CCD sensor consist of approx. 7500 pixel. Image scan of sub scanning direction is performed by FR carriage and HR carriage. The carriage is moved by the wire driven the scan motor. Scan resolution is 600dpi. 2-54 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 71: Scanning System Components
To scan the original on scan glass, two carriages driven the motor moves at a regular speed. The motor drives the timing belt, pulley, and wire. The wire pulley rolls and releases the wire to move carriage. The scanner consists of the scan glass, FR carriage, HR carriage, Imaging unit, and Driving unit. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-55...
Page 72 White LED emits the white light. The heat sink assembled to the PBA prevents a heat deterioration. • Reflection holder This reflects the passed light through Light-guide. 2) Mirror #1 This changes the direction of reflected light at a 90 degree angle. 2-56 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 73 4) Wire driving To move the carriage stably, the wire is assembled in the front and rear position of the scanner. Pulley rolls and release the wire to move the FR carriage and HR carriage. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-57...
Page 74 Scanner drive system uses the step motor to move the carriage. It controls the position and constant speed. The motor power is transferred to the wire through timing belt and pulley. 7) Timing Belt Timing belt has the regular sawtooth and transfers the motor power to the pulley. 2-58 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 75 This makes the scan module detect the base for white color. Before every scan-job, scan module reads the shading sheet to scan image as same color and brightness. If it is contaminated, the vertical image can be created. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-59...
Page 77: Caution For Moving The Scanner
When moving the machine, tighten the scan locking screw to prevent the damage of the carriage. 1) Check if the FR carriage is located to the home position. 2) Remove the screw cap. 3) Tighten the M3×8 screw to fix the FR carriage. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-61...
Page 78: Dual Scan Document Feeder(Dsdf) For K4350 And K4300
Simplex White-Bar Supports a stable scanning. Scan Out roller Feeds an original before duplex scanning. D-CIS module Scans a back page of original. Exit roller Transfers a scanned original to the exit tray. 2-62 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 80 PHOTO-INTERRUPTER(SCAN OUT) 0604-001381 ADF-PBA CONTACT IMAGE SENSOR 0609-001558 MAIN PBA PHOTO-INTERRUPTER(EXIT) 0604-001394 ADF-PBA PHOTO-INTERRUPTER(SCAN IN) 0604-001381 ADF-PBA PHOTO-INTERRUPTER(REGI) 0604-001394 ADF-PBA PHOTO-INTERRUPTER(FEED OUT) 0604-001394 ADF-PBA PHOTO-INTERRUPTER(COVER OPEN) 0604-001394 ADF-PBA PHOTO-INTERRUPTER(PICKUP) 0604-001394 ADF-PBA PHOTO-INTERRUPTER(DETECT) 0604-001394 ADF-PBA 2-64 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 81: Dsdf Drive System
BLDC motor is used for picking up original and pick up is controlled by the clutch. • Step motor is used for the original registration. • BLDC motor is used for feeding a original. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-65...
Page 82: Dsdf Original Pick-Up Assembly
2) Checks the original width size. 3) Holds the original not to be moved in paper path before pick up driving. 4) Starts pick up driving. 5) Separates an original by the reverse roller. 2-66 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 83: Dsdf Original Regi. Drive
2) After the regi sensor is on, regi motor rotates. 3) After the transferred original passes the regi. actuator, the regi sensor is off and the regi motor stops. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-67...
Page 84: Original Scanning And Feed-Out Drive
3) Simplex white-bar functions to prevent the wrinkle and background. 4) When original passes the scan out actuator, duplex scan starts. 5) Duplex white-bar functions to prevent the wrinkle and background. 6) Original is transferred to exit tray. 2-68 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 85: Reverse Automatic Document Feeder(Radf) For K4250
Exit roller Sends an original to the exit tray and forms the duplex reverse path. Feed in roller Feeds an original before scanning. Feed out roller Transfers a scanned original to the exit roller. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-69...
Page 86: Electrical Parts Location
PHOTO-INTERRUPTER(Detect) 0604-001393 PBA-ADF PHOTO-INTERRUPTER(Exit) 0604-001393 PBA-ADF PHOTO-INTERRUPTER(Duplex) 0604-001393 PBA-ADF PHOTO-INTERRUPTER(Scan) 0604-001381 PBA-ADF CLUTCH-ELECTRIC (Regi) JC66-00994B PBA-ADF BLDC-MOTOR JC31-00156A PBA-ADF CLUTCH-ELECTRIC (Pick Up) JC47-00033A PBA-ADF PHOTO-INTERRUPTER 0604-001393 PBA-ADF (Cover) SOLENOID-PICK UP (Cover) JC33-00032A PBA-ADF 2-70 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 87: Radf Drive System
A BLDC motor drives the system for simplex and duplex job. • The Pick up and Regi clutch control the driving on/off. • The Cam type gear and solenoid is used for duplex reverse. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-71...
Page 88: Radf Original Pick-Up Assembly
Then, the pick-up roller moves down and contacts an original in the tray. • When the Registration sensor detects the paper, the pick up clutch stops. • When the Detect-Sensor detects that the tray is empty, the motor stops and the machine enters stand-by status. 2-72 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 89: Radf Registration (Regi) Drive Assembly
The Regi drive uses the CLUTCH-ELECTRIC to drive the Registration Roller and transfer the paper to ROLLER FEED. The Registration Roller aligns the leading edge of the original. When original is placed in the Nip, the roller is rotated for alignment. The CLUTHC-ELETRIC repeats on/off to align each paper. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-73...
Page 90: Radf Feed Drive Assembly
The ROLLER-FEED and ROLLER-M IDLE SCF make the feeding force by using a spring pressure method. The Motor transfers the paper through interlocking the Roller-Feed in and the Roller-Feed out. At scan, the Motor is driven continually to maintain stable paper transfer. 2-74 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 91: Radf Exit Drive Assembly
To keep the pressure of the Exit Roller, the ROLLER-EXIT_IDLE is pressurized by spring. At duplex mode, when it is rotated inversely, it make the space between rollers to protect the jam. The space between rollers is adjusted by LINK-EXIT_IDLE and SHAFT-EXIT_IDLE. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-75...
Page 92: Original Return Drive
At Duplex Mode, when the motor rotates inversely, the solenoid is on and the GEAR-CAM OUTER and GEAR-EXIT are driven. When the GEAR-EXIT rotates, the solenoid drives the GEAR-CAM and it makes the space between the Roller-Exit and Idle Roller. 2-76 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 93: Hardware Configuration
A MICOM at the main controller controls the fuser lamp on/off and system power according to an optimized energy-saving algorithm for optimal efficiency. It also communicates with the OPE Controller through the USB 2.0 protocol to display the system information on LCD. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-77...
Page 94 The HVPS board generates high-voltage channels and controls it. The FDB board controls the fuser lamp On/Off. The SMPS board generates the 5V, 24V for system power. 2-78 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 95 2. Product Specifications and Description Circuit Board Locations The following diagrams show the locations of the printer circuit boards: Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-79...
Page 96: Main Controller (Main Board)
The main processor (Dual Core 1GHz CPU) controls video, engine, UI display and communicates the various devices. The HDD is connected to the main controller by SATA cable and to the other device (ADF, DCF, Finisher, Modem) by UART. 1) Main Controller Diagram 2-80 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 97 USB HOST 1 / 2 TONER I/F MONO • Information Part Code : JC92-02746A NOTE This main board is for all models of the K4350 / K4300 / K4250 series Part Name : PBA-MAIN Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-81...
Page 98 Part Code : JC92-02743A (for Dual Fax) / JC92-02743B (for Single Fax) Part Name : PBA-FAX JOINT • Connection Main PBA I/F connector Modem Card I/F connector (1st) Modem Card I/F connector (2nd) 2-82 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 99 FAX JOINT I/F connector TEL Line I/F connector External Phone I/F connector 2) 2nd Modem • Information Part Code : JC92-02559A PBA name : PBA-FAX CARD • Connection FAX JOINT I/F connector TEL Line I/F connector Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-83...
Page 100 The Dual Network board as a option is used to make Dual Network environment. It provides 2nd Network Port. • Information Part Code : JC92-02741A PBA name : PBA-NPC • Connection GIGA N/W RJ45 Main PBA I/F connector 2-84 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 101: Ope Hub Pba
PBA Name : PBA-OPE HUB • Connection MAIN Board I/F Connector OPE Unit I/F Connector Power Input Connector OPE Unit Power Speaker External USB Host Slot External USB Host Slot WLAN / NFC Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-85...
Page 102: Smps (Switching Mode Power Supply) Board
DC 5V : 55W / DC 5VS : 30W / DC 24V : 432W • Information 110V 220V Part Code JC44-00093D JC44-00100D Part Name SMPS Type 5 V1 SMPS Type 5 V2 • Connection INPUT_AC OUTPUT_24V1/2/3/4/5/6 (to Main PBA) SMPS Enable OUTPUT_5V1/2/3/4/S1/S2 (to Main PBA) 2-86 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 103 Power 24V Ground +24V2 Power +GND 24V Ground +24V3 Power 24V Ground +24V4 Power 24V Ground DC Output Connector (CN4) PIN Assign PIN Name Description +5V1 Power 5V Ground +5V2 Power 5V Ground Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-87...
Page 104: Fuser Drive Board (Fdb)
This board supplies the voltage to Fuser AC, Heater, Main board. • Information 110V 220V SEC CODE JC44-00210A JC44-00211A PBA NAME FDB V1 FDB V2 • Connection Heater I/F Fuser AC FDB I/F Type 5 Main S/W Inlet Heater S/W 2-88 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 105: Hvps Board
Part Name : HVPS • Connection Description PIN NAME PIN ASSIGN Output Voltage FUSER Output Voltage Description PIN NAME PIN ASSIGN Output Voltage AC/DC Description PIN NAME PIN ASSIGN Output Voltage T2 + / - Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-89...
Page 106 PWM signal PWM DEVE DC nEN signal nEN MHV nEN signal nEN THV Input Voltage 3.3V PS PWM signal PWM THV Output signal ADC_HVPS_24V Output signal ADC THV READ 15,16,17 Input Voltage 19, 20 2-90 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 107: Eraser Pba
The Fuser PBA includes CRU memory for Fuser Unit Life Cycle counting. It also provides a connection interface for the Fuser Step Motor position detecting sensor. • Connection Fuser EEPROM, Pressure Sensor I/F Pressure Sensor • Information Part Code : JC92–02470A Part Name : PBA-FUSER Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-91...
Page 108: Waste Sensor Pba
2.12.10. Toner CRUM Joint PBA The Toner CRUM Joint PBA is the interface PBA between the toner cartridge and the machine. Information • Part Code : JC92–02164A • Part Name : TONER CRUM I/F • 2-92 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 109: Paper Size Sensor Pba
Part Name : PBA-PAPER SIZE SENSOR • 2.12.12. CTD PBA The CTD PBA is used for adjusting density of print and copy. • Information Part Code : JC92-02745A • Part Name : PBA-CTD • Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-93...
Page 110: Ope Unit
The A31s has a GPU(SGX544MP2), which supports the Graphic Accelationfor better UI. • Information Part Code : JC97–04499A Part Name : OPE • Connection USB host in OPE Hub PBA Input POWER Connector in OPE Hub PBA 2-94 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 111: Cassette Heater
The Cassette Heater is located at the bottom of the cassette where it improves paper handling quality and print quality by heightening internal cassette temperature in very humid environments. NOTE • For tray 1,2, cassette heater is installed in factory or optional depending on country. • For tray 3,4, cassette heater is optional. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-95...
Page 112: Dcf Unit
Forward Roller (Cassette 3) Retard Roller (Cassette 4) Retard Roller (Cassette 3) Pickup Roller (Cassette 4) Pickup Roller (Cassette 3) Cassette 4 Pickup Assembly 2) Paper path Tray3 paper path Tray4 paper path 2-96 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 113 Tray4 feed sensor 0604-001381 CN6 16 to 18 Tray4 limit sensor 0604-001393 CN6 13 to 15 Tray4 paper empty sensor 0604-001393 CN6 10 to 12 Door open sensor JC39-01696A CN3 1 to 2 Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-97...
Page 114 Limit_DCF1_IHCF Tray3 Paper Limit signal Feed_DCF1_IHCF Tray3 Feed signal P_Size_DCF2 Tray4 Paper Size analog signal nP_Empty_DCF2 Tray4 Paper Empty signal Limit_DCF2 Tray4 Paper Limit signal Feed_DCF2 Tray4 Feed signal nDoor_open Door open signal 2-98 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 115 Limit_DCF1_IDCF This sensor detects whether the paper is at pickup position or not. Limit_DCF2_DCF Feed_DCF1_IDCF This sensor detects the leading edge of the paper that is passing on the feed roller. Feed_DCF2_DCF Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-99...
Page 117 Number P/J601 Download tool I/F(Minicube) P/J602 Debug I/F P/J603 Cover open Switch (24V interlock Switch) P/J604 USB I/F P/J605 EMPTY/LIFT/FEED(Tray3,4) Sensor P/J606 FEED / PICKUP3,4 Motor P/J607 Interface with Main P/J608 Papersize sensor(Tray3,4) Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-101...
Page 118: Inner Finisher
Paper Exit roller Tamper Home_R Sensor Turning Knob Eject Home Sensor Jam Door Open Sensor 2) Paper Path Finisher Main Tray – Staple / offset / Punch Finisher Top Tray – Stack only 2-102 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 119 Photo- Interrupter (0604-001415) Tamper Position Sensor_Rear Photo- Interrupter (0604-001415) Paper Holder Position Sensor Photo- Interrupter (0604-001415) Tray Home Position Sensor Photo- Interrupter (0604-001415) Tamper Position Sensor_Front Photo- Interrupter (0604-001415) Main Paddle Position Sensor Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-103...
Page 120 EJECTOR_1_Motor Mabuchi EJECTOR_2_Motor JC31-00149A Tamper_Motor_Front JC31-00149A Tamper_Motor_Rear JC31-00149A Paper Support Tray Motor JC31-00149A Main Paddle Motor JC31-00169A Exit Motor JC31-00149A Traverse Motor TDS-10SL Paper Holder Solenoid 4) Block Diagram 5) PBA Connection Information 2-104 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 121 CN10 : Traverse Mid Sensor CN8 : Debug CN2 : REAR I/F CN7 : FRONT I/F CN6 : Stacker Switch CN9 : Solenoid CN4 : Ejector & Supporter I/F CN5 : Main I/F Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-105...
Page 122: Disassembly And Reassembly
3.1.1. Precautions when assembling and disassembling • Use only approved Samsung spare parts. Ensure that part number, product name, any voltage, current or temperature rating are correct. Failure to do so could result in damage to the machine, circuit overload, fire or electric shock.
Page 123: Releasing Plastic Latches
Many of the parts are held in place with plastic latches. The latches break easily; release them carefully. To remove such parts, press the hook end of the latch away from the part to which it is latched. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 124: Maintenance
3. Disassembly and Reassembly 3.2. Maintenance 3.2.1. Machine Cleaning for maintenance 3.2.1.1. Cleaning the scan glass 1. Open the DSDF(or RADF) Unit. 2. Clean the scan glass[A] by using a soft cloth. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 125: Cleaning The Dsdf White Bar_Cis
3. Disassembly and Reassembly 3.2.1.2. Cleaning the DSDF white bar_CIS 1. Open the DSDF Unit. 2. Clean the DSDF white bar and CIS by using a soft cloth. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 126: Cleaning The Paper Dust Stick
HOLDER DUST) will need to be cleaned after a specified number of paper is printed out. • Cleaning cycle : 25,000 pages 1. Open the front door. 2. Remove the waste toner container. 4. Remove the paper dust. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 127 3. Disassembly and Reassembly 5. Insert the paper dust stick back. 6. Install the waste toner container until it locks in place. 7. Close the front door. Ensure that the cover is securely closed. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 128: Replacing The Maintenance Part
5. Remove 6 screws securing the rear cover. 2. Unplug the imaging unit connector. Remove 2 screws. CAUTION 3. Remove the imaging unit. When reassembling the rear cover, be careful not to miss the coupler as shown below. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 129 7. Separate the Developer Unit[B] from the Drum Unit[A]. 8. The assembly is reverse order of disassembly. NOTE When installing the initial imaging unit or replacing the deve kit, remove the arrow label horizontally. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 130: Development(Deve) Unit
2. Unplug the imaging unit connector. Remove 2 screws. CAUTION When reassembling the rear cover, be careful not to 3. Remove the imaging unit. miss the coupler as shown below. 6. Remove the rear cover. 4. Unplug the connector. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 131 When removing the protective sheet2, be careful to the grease contamination. 7. Separate the Deve unit[B] from the Drum Unit[A]. 10. Make the sheet to the funnel shape. 8. Unpack the Deve unit box and check the components. (4 items) Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-10...
Page 132 13. Attach the seal tape to the hole with attention after shown below. completing filling. 12. Pour the developer powder to the funnel. NOTE When filling the developer, intermittently, lean the deve unit to avoid overflow. 3-11 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 133 CAUTION Do not remove the arrow label to downward direction. Do not lean the imaging unit. Developer leak will occur. 15. Reassemble the deve unit and drum unit in reverse order of disassembly. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-12...
Page 134: Fuser Unit
3. Disassembly and Reassembly 3.2.2.3. Fuser Unit 1. Open the side cover. 4. Remove the fuser unit after removing 2 screws. 2. Remove the cover[A] after removing 1 screw. 3. Unplug the connector. 3-13 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 135: Transfer Roller
1. Open the side cover. Remove the tray1 and tray2. 2. Lift small tap, remove the pick up/ reverse/ forward roller. NOTE When replacing these rollers, it is recommended that you replace all three rollers at the same time. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-14...
Page 136: Mp Pick Up_Reverse_Forward Roller
3. Lift small tap, remove the pick up/ reverse/ forward roller. 2. Remove the cover[B]. NOTE When replacing these rollers, it is recommended that you replace all three rollers at the same time. 3-15 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 137: Dsdf Pick-Up Roller Assy
4. Remove the both E-ring of the pick up Assy. 2. Remove 5 screws. 5. Release the pick up roller Assy after releasing the Bush. 3. Release the pick up Assy cover after removing the spring and unplugging the connector. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-16...
Page 138: Dsdf Reverse Roller
4. Release the DSDF rear cover. bottom of the DSDF unit. 5. Remove the pick up Assy. 2. Open the DSDF-open cover. Remove 8 screws. 6. Remove the reverse roller cover. 3. Release the DSDF front cover. 3-17 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 140: Radf Pick Up Roller Assy
3. Disassembly and Reassembly 3.2.2.9. RADF pick up roller Assy 1. Open the RADF-open cover. 3. Release the RADF pick up roller Assy. 2. Pull down the shaft holder. 3-19 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 141: Radf Reverse Roller Assy
3. Disassembly and Reassembly 3.2.2.10. RADF reverse roller Assy 1. Open the RADF-open cover. 3. Release the RADF reverse roller Assy. 2. Remove the RADF reverse roller cover. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-20...
Page 142: Replacing The Main Svc Part
1. Remove the left-top cover. 2. Remove the left cover after removing 10 screws. 3.3.2. Rear Cover 1. Remove 5 screw-caps on the upper-rear cover. Remove 9 screws. And remove the rear cover. 3-21 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 143: Lsu
1. Remove the left cover. (Refer to 3.3.1) 3. Remove the LSU. 2. Remove 2 screws. Unplug the flat cable. 3.3.4. Temperature Sensor 1. Remove the left cover. (Refer to 3.3.1) 2. Remove the temperature sensor after unplugging the connector. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-22...
Page 144: Hvps Board
NOTE 3. Remove 1 screw connecting the ground wire. Open the harness saddle. If you remove the LSU, you can unplug the connector easily. 5. Release the HVPS board after removing 1 screw. 3-23 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 145: Ope Unit
1. Open the side cover. 4. Remove the front-top cover. 2. Remove 2 screw-caps and 2 screws. 5. Remove 5 screw-caps and 5 screws. 3. Remove 1 screw. 6. Lift up and release the scan front cover. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-24...
Page 147: Main Board
Shading Test for ADF(DSDF) Unit must be carried out, after replacing the main board. (Refer to 4.5.5.3) 3.3.8. Deve Fan 1. Remove the rear cover. (Refer to 3.3.2) 2. Unplug the connector. Remove 1 screw. And remove the fan. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-26...
Page 148: Smps Board
3. Disassembly and Reassembly 3.3.9. SMPS board 1. Remove the rear cover. (Refer to 3.3.2) 3. Unplug all connectors. Remove 4 screws. And remove the SMPS board. 2. Remove 4 screws. And remove the SMPS cover. 3-27 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 149: Fdb Board
2. Remove the SMPS cover after removing 4 screws. 3.3.11. Fuser_Exit Drive Unit 1. Remove the rear cover. (Refer to 3.3.2) 2. Unplug 2 connectors. Remove 4 screws. And remove the Fuser/Exit Drive unit. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-28...
Page 150: Main Drive Unit
2. Remove the rear cover. (Refer to 3.3.2) 3. Open the side cover. 3.3.13. Pick-up Drive unit 1. Remove the rear cover. (Refer to 3.3.2) 2. Unplug the connector. Remove 3 screws. And remove the Pick-up Drive unit. 3-29 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 151: Toner Duct Drive Unit
Toner Duct Drive unit. 2. Remove 1 screws. 3.3.15. Toner Supply Drive Unit 1. Remove the rear cover. (Refer to 3.3.2) 2. Unplug the connector. Remove 3 screws. And remove the Toner Supply Drive unit. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-30...
Page 152: Toner Duct
(Refer to 3.3.14 and 3.3.17) 3.3.17. Waste Toner Container sensor 1. Open the front cover. Remove the waste toner 3. Unplug the connector. Remove the sensor. container[A]. 2. Remove the inner cover[B] after removing 6 screws. 3-31 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 153: Auto Size Sensor
2. Unplug the connector. Remove 2 screws. And then remove the sensor. 3.3.19. Exit Unit 1. Open the side cover. Unplug the Exit unit connector. 2. Remove the Exit unit after removing 3 screws. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-32...
Page 154: Side Unit
3.3.20. Side Unit 1. Remove the cover [A] after removing 3 screws. 4. Release the left stopper. 5. Remove the Side Unit. 2. Unplug the side unit connector. 3. Release the right stopper. 3-33 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 155: Fuser Out Sensor
1. Remove 2 screws from the both sides. Lift up the 3. Separate the Cover-side exit after removing 3 screws. Cover-side exit. 4. Unplug the connector. Remove the Fuser out sensor. 2. Remove the Cover-side exit after unplugging the connector. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-34...
Page 156: Temperature Sensor And Duplex Sensor
3. Remove the temperature sensor after unplugging the connector. 2. Turn up the Guide-TR Upper after removing 1 screw. 4. Remove 1 screw. Turn up the Holder-DUP SNR. And remove the duplex sensor after unplugging connector. 3-35 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 157: Mp Unit
1. Remove the Harness-Cover Mono[A] after removing 4. Remove 3 screws. 2 screws. 5. Remove 1 screw. 2. Remove the Harness-Cover Lower [B] after removing 2 screws. 6. Remove 2 screws. 3. Remove 1 screws. Stand the stopper. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-36...
Page 158 8. Lift up the Cover-Side Duplex Lower. 11. Remove the Cover-MP Front. 9. Remove 2 screws while you lift the Cover-Side Guide 12. Release the Linker from the right of the MP tray. Feed. 3-37 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 159 16. Remove the Bush[D] after removing the E-ring. 14. Remove the MP-cover base. 17. Remove the Bracket-Solenoid after removing 1 screw. 15. Remove the gear [C] after removing the E-ring. 18. Release the MP bracket pick-up after removing 4 screws. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-38...
Page 161: Pick-Up Unit And Sensor
3.3.21. Pick-Up Unit and sensor 1. Remove the Side Unit. (Refer to 3.3.20) 3. Release the sensor after unplugging the connector. (Empty sensor[A], Level sensor[B]) 2. Remove the Pick-up Unit1,2 after removing 2 screws. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-40...
Page 162: Feed Sensor 1
3. Disassembly and Reassembly 3.3.22. Feed sensor 1 1. Remove the sensor cover after removing 2 screws. 3. Remove the feed sensor after unplugging connector. 2. Release the sensor holder after removing 1 screw. 3-41 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 163: Feed Unit And Feed Sensor 2
1. Remove the Side Unit. (Refer to 3.3.20) 4. Remove the feed sensor after unplugging the connector. 2. Remove the Feed Unit[A] after removing 1 screw. 3. Remove the bracket[B] after removing 3 screws. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-42...
Page 164: Registration(Regi.) Unit
1. Remove the Side Unit. (Refer to 3.3.20) 4. Remove the Regl. sensor after unplugging the connector. 2. Remove the Regi.unit [A] after removing 2 screws. 3. Remove the bracket[B] after removing 3 screws. 3-43 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 165: Dsdf Unit
5. Unplug the DSDF harness from the scan joint board. 2. Remove 4 screws. Then release the rear cover. 3. Remove 1 screw. Unplug the DSDF harness from the 6. Open the DSDF unit. Remove 2 screws. main board. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-44...
Page 166 3. Disassembly and Reassembly 7. Lift up and release the DSDF unit. NOTE Shading Test for DSDF Unit must be carried out, after replacing the DSDS unit. (Refer to 4.5.5.3) 3-45 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 167: Dsdf Board
3. Release the DSDF rear cover. of the DSDF. And close the DSDF unit. 4. Unplug all harness on the DSDF board. Remove 4 2. Open DSDF-open cover. Remove 2 screws. screws. And release the DSDF board. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-46...
Page 168: Dsdf Main Motor
DSDF. And close the DSDF unit. the harness guide. 2. Open DSDF-open cover. Remove 2 screws. 5. Remove 5 screws. Release the DSDF main motor while pulling the harness guide. 3. Release the DSDF rear cover. 3-47 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 169: Dsdf Paper Length Sensor
5. Open the DSDF unit. Remove 1 screw from the bottom 2. Open DSDF-open cover. Remove 2 screws. of the DSDF. And close the DSDF unit. 3. Release the DSDF front cover. 6. Open DSDF-open cover. Remove 2 screws. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-48...
Page 170 10. Release the stacker. 8. Remove 1 screw. 11. Remove 4 screws. Then remove the stacker lower. 9. Unplug the stacker connector from the DSDF board. 12. Remove the paper length sensor after unplugging the connector. 3-49 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 171: Radf Unit
1. Remove the RADF connector cover. 3. Open the RADF Unit. Remove 2 screws securing both hinge units. 2. Remove 1 screw. Unplug the RADF harness. 4. Lift up and release the RADF Unit. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-50...
Page 172: Radf Board
1. Open the RADF Unit. Remove 2 screws from the 3. Unplug all harness. Remove 4 screws. And release the bottom of the RADF Unit. RADF board. 2. Remove the RADF rear cover. 3-51 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 173: Radf Stacker
4. Remove 1 screw. bottom of the RADF Unit. 5. Unplug the stacker harness. 2. Open the RADF-Open cover. Then, release the linker. 6. Release the RADF stacker. 3. Remove the RADF front cover. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-52...
Page 174: Scanner Unit(Platen Unit)
2. Remove 6 screw-caps and 6 screws. Then release the scan-rear cover. 5. Remove 3 screw-caps and 3 screws. Then release the scan-right cover. 3. Remove 5 screw-caps and 5 screws. Then release the scan-front cover. 6. Unplug the scan cables. 3-53 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 175 3. Disassembly and Reassembly 7. Remove 3 screws from the left. 9. Lift up and release the platen unit. 8. Remove 2 screws from the right. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-54...
Page 176: Scan Glass
5. Remove 3 screw-caps and 3 screws. Then release the scan-right cover. 3. Remove 5 screw-caps and 5 screws. Then release the scan-front cover. 6. Remove 2 screw-caps and 2 screws. 3-55 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 178: Led Lamp Module
3. Disassembly and Reassembly 3.3.27.2. LED Lamp Module 1. Remove the scan glass. (Refer to 3.3.30.1) 4. Remove 4 screws. Then, release the LED lamp module. 2. Remove the transparent tape. 3. Unplug the flat cable. 3-57 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 179: Scanner Imaging Unit
4. Release the scanner imaging unit after removing 2 screws. 2. Release the imaging unit cover after removing 4 screws. NOTE 3. Unplug the flat cable. After replacing the imaging unit, match the value between the lens number and the scale. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-58...
Page 180: Scan Joint Board
3. Disassembly and Reassembly 3.3.27.4. Scan Joint Board 1. Unplug all harness. Remove 4 screws. And release the scan joint board. 3-59 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 181: Aps Sensor
3.3.27.5. APS Sensor 1. Remove the scan glass. (Refer to 3.3.30.1) 4. Unplug the harness. 2. Remove the joint board cover. 5. Release the APS sensor after removing 2 screws. 3. Remove 1 screw. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-60...
Page 182: Side Cover Open Switch
3. Disassembly and Reassembly 3.3.28. Side Cover Open Switch 1. Remove the rear cover. 2. Unplug the connector. Remove 1 screw. And release the cover open switch. 3-61 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 183: Front Cover Open Switch
2. Remove 2 screw-caps and 2 screws. 5. Open the front cover. Remove all toner cartridges. 3. Remove 1 screw. 6. Remove 8 screws. Then release the front-inner cover. 7. Remove the cover open switch. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-62...
Page 184: Hdd
3. Remove 4 screws. Unplug the cable. And remove the exit tray. HDD Assy. NOTE If the finisher is installed, remove it. 4. Install the new HDD Assy. 2. Remove the COVER-EXIT REAR after removing 5 screws. 3-63 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 185: Card Reader Or Nfc Kit Installation
3. Attach the double-sided tape to the bottom of Card Reader or NFC Kit. NOTE If the Working table is not installed, install its lower first. 2. Remove the Table-Upper. 4. Install the Card Reader or NFC Kit on Table-Lower. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-64...
Page 186 5. Connect the cable between the OPE-HUB PBA and 8. Attach the Tag label on the Working Table. Card Reader(or NFC Kit). NOTE 6. Assemble the Table-Upper. Refer to below for Tag label position. 7. Assemble 2 screws. 3-65 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 187: Installing The Card Reader Or Nfc Kit Inside Cover-Scan Front
1. Open the side cover. 4. Remove the front-top cover. 2. Remove 2 screw-caps and 2 screws. 5. Lift up and release the Cover-Scan Front. 3. Remove 1 screw. 6. Remove the Cover-Scan Front. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-66...
Page 188 Reader or NFC Kit. OPE-HUB PBA and Card Reader(or NFC Kit). And, arrange the cable. 8. Install the Card Reader or NFC Kit on the front of Platen. 10. Assemble the Cover-Scan Front. 3-67 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 189 11. Assemble 5 screws and 5 Screw-caps. 14. Remove 1 screw. 15. Close the side cover. 12. Assemble the front-top cover. 16. Attach the Tag label on the Cover-Scan Front. 13. Remove 2 screws. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-68...
Page 190: Installing The Working Table(Byod) Table
Refer to below for Tag label position. 3.3.32. Installing the Working table(BYOD) table 1. Remove the dummy cover. 3. Assemble the Table-Upper. 2. Assemble the Table-Lower. Then, tighten 3 screws. 4. Tighten 2 screws. 3-69 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 191: Dcf (Double Cassette Feeder)
3. Disassembly and Reassembly 3.3.33. DCF (Double Cassette Feeder) 3.3.33.1. DCF main board 1. Remove the Bracket Rear Cover after removing 6 2. Unplug all connectors. Remove 4 screws. And release screws. the DCF main board. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-70...
Page 192: Dcf Feed Motor
Feed Drive unit. 3.3.33.3. DCF Pick Up Motor 1. Remove the Bracket Rear Cover after removing 5 2. Unplug the pick up motor connector. Remove 2 screws. screws. And release the DCF pick up motor. 3-71 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 193: Finisher
3. Disassembly and Reassembly 3.3.34. Finisher 3.3.34.1. Entrance Sensor 1) Remove 3 screws. Then, remove the rear cover. 2) Remove the E-Ring. Remove the shaft. And, unplug the connector. 3) Remove the sheet. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-72...
Page 194 4) Remove the E-Ring and Washer. Then, remove the Punch Dummy. 5) Remove 4 screws. Then, remove the Punch Dummy cover. 6) Remove the screw. Unplug the connector. And release the sensor bracket. 3-73 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 195: Entrance Motor
7) Remove 1 screw. Then, remove the sensor. 3.3.34.2. Entrance Motor 1) Remove the Front Cover and Rear Cover. 2) Remove 2 screws. Then, remove the Assy Guide Middle / Assy Cover Top Tray. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-74...
Page 196 3) Remove the E-Ring(front), Bush, E-Ring(rear), As Pulley T33 S2M, Bush, Belt, Spring. Then, remove the Guide Reverse and Roller Feed. 4) Remove 6 screws. Then, remove the Guide Middle Lower. NOTE Be careful not to damage the sensor. 3-75 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 197 3. Disassembly and Reassembly 5) Remove 2 screws. 6) Open the clamps. Unplug the connector. Then, remove the Motor Ent Sub Assy. 7) Remove 2 screws. Then, remove the motor. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-76...
Page 198: Exit Sensor
3. Disassembly and Reassembly 3.3.34.3. Exit Sensor 1) Follow the step 1~4 in Exit Motor disassembly. (Refer to 3.3.34.2.) 2) Remove the Exit Sensor by releasing the hook. 3-77 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 199: Exit Motor
1) Remove the Front Cover. 2) Remove 2 screw. Unplug the motor connector. And, release the Motor Exit Sub Assy. 3) Remove 2 screws. Then, remove the Exit Motor from the Bkt Motor Feed Exit. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-78...
Page 200: Sub Paddle Shaft Sub Assy
1) Open the Cover Top Tray Sub Assy. Then, remove 1 screw securing the Sub Paddle Shaft Sub Assy. 2) Remove 4 screws securing the Guide Harness. 3) Remove the E-Ring. Then, remove the Pulley. 3-79 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 202: Front Jogger Motor
3.3.34.6. Front Jogger Motor 1) Follow the step 1~2 in Exit Motor disassembly. (Refer to 3.3.34.2.) 2) Remove 4 screws. Then, remove the tray. 3) Remove the Tray Assy by rotating the Worm Gear. 3-81 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 203 3. Disassembly and Reassembly 4) Remove 4 screws. Then, remove the PBA cover. 5) Remove 4 screws from both sides. 6) Unplug 2 connectors. Then, remove the Shield Stacker Assy. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-82...
Page 204 7) Remove 1 screw. Unplug the connector. And, remove the Main Paddle Home Sensor Sub Assy. 8) Remove 3 screws. Unplug the connector. And, release the Motor Paddle Sub Assy. 9) Remove 3 screws. Then, remove the Duct B. 3-83 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 205 10) Remove 3 screws. Unplug 2 connectors. And, release the Motor Paddle Sub Assy. 11) Follow the step 1~5 in Paddle Shaft Sub Assy disassembly. (Refer to 3.3.34.5.) 12) Remove the E-Ring, Actuator Home Paddle, Timing Pulley S2M48T, and Paddle Cam. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-84...
Page 206 3. Disassembly and Reassembly 13) Remove the E-Ring and Bush. 14) Remove the Main Paddle A Unit / B Unit. Then, remove the shaft. 15) Remove 4 screws. 3-85 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 207 3. Disassembly and Reassembly 16) Unplug the connector. Then, pull the Tamper Front Sub Assy up and release it. 17) Remove 2 screws. Unplug the connector. And, release the motor. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-86...
Page 208: Front Jogger Home Sensor
3.3.34.8. Rear Jogger Motor 1) Follow the step 1~8 in Front Jogger Motor disassembly. (Refer to 3.3.34.6.) 2) Follow the step 11~14 in Front Jogger Motor disassembly. (Refer to 3.3.34.6.) 3) Remove 4 screws. 3-87 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 209 3. Disassembly and Reassembly 4) Unplug 2 connectors. Then, remove the Tamper Rear Sub Assy. 5) Remove 2 screws. Unplug the connector. And, release the Tamper Rear Sub Assy. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-88...
Page 210: Rear Jogger Home Sensor
3. Disassembly and Reassembly 3.3.34.9. Rear Jogger Home Sensor 1) Follow the step 1~4 in Rear Jogger Motor disassembly. (Refer to 3.3.34.8.) 2) Unplug the connector. Then, remove the Rear Jogger Home Sensor. 3-89 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 211: Stapler
1) Follow the step 1~2 in Exit Motor disassembly. (Refer to 3.3.34.4.) 2) Remove 1 screw. Unplug 2 connectors. And, remove the Stapler Unit. 3) Remove 2 screws. Then, remove the Stapler Unit from the Bkt ST. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-90...
Page 212: Traverse Home Sensor
1) Follow the step 1~4 in Entrance Motor disassembly. (Refer to 3.3.34.2.) 2) Follow the step 1~5 in Su Paddle Shaft Sub Assy disassembly. (Refer to 3.3.34.5.) 3) Remove 2 screws from the front. 4) Remove 2 screws from the rear. 3-91 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 214 3. Disassembly and Reassembly 7) Remove 1 screw. 8) Unplug 4 connectors. Open the 6 clamps. And, unplug the FFC cable. 9) Remove the Assy. Then, release the sensor. 3-93 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 215: Traverse Motor
1) Follow the step 1~4 in Entrance Motor disassembly. (Refer to 3.3.34.2.) 2) Remove 3 screws. Unplug the motor connector. And, release the Traverse Motor Assy. 3) Remove 2 screws. Then, release the motor. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-94...
Page 216: Stacker Motor
2) Remove 2 screws. Unplug the connector. And, release the Stacker Motor. 3.3.34.14. Stacker Encoder Sensor 1) Follow the step 1~10 in Front Jogger Motor disassembly. (Refer to 3.3.34.6.) 2) Remove 1 screw. Remove the shaft. And, release the sensor. 3-95 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 217: Stacker Lower Limit Switch
3.3.34.15. Stacker Lower Limit Switch 1) Follow the step 1~10 in Front Jogger Motor disassembly. (Refer to 3.3.34.6.) 2) Remove 1 screw. 3) Open 3 clamps. Unplug the connector. And, release the sensor. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-96...
Page 218: Stack Beam Sensor
3.3.34.16. Stack Beam Sensor 1) Follow the step 1~6 in Front Jogger Motor disassembly. (Refer to 3.3.34.6.) 2) Remove 2 screws from both sides of the Shield Stacker Assy. Remove the bracket. And, remove the sensor. 3-97 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 219: Stack Position Sensor
3.3.34.17. Stack Position Sensor 1) Follow the step 1~2 in Stacker Lower Limit Switch disassembly. (Refer to 3.3.34.15.) 2) Remove the E-Ring, GEAR-RACK PINION, Bush, and PIN-PARALLEL. 3) Remove the SHAFT-STACKER DRIVE and BUSH-3D. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-98...
Page 221: Paper Holding Lever Solenoid
3.3.34.18. Paper Holding Lever Solenoid 1) Follow the step 1~10 in Front Jogger Motor disassembly. (Refer to 3.3.34.6.) 2) Remove 1 screw. Then, release the Stacker Lower Limit Sensor Assy. 3) Remove 2 screws. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-100...
Page 223: Paper Support Motor
1) Follow the step 1~5 in Stack Position Sensor disassembly. (Refer to 3.3.34.17.) 2) Remove 4 screws. Unplug 2 connectors. And, remove the Ejector Sub Assy. 3) Remove 2 screws. Unplug the connector. And, release the Paper Support Motor. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-102...
Page 224: Paper Support Home Sensor
3.3.34.20. Paper Support Home Sensor 1) Follow the step 1~2 in Paper Support Motor disassembly. (Refer to 3.3.34.19.) 2) Remove 1 screw. 3) Release the shaft while pulling the Bush to the direction of arrow. 3-103 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 226: Ejector Motor Assy
3. Disassembly and Reassembly 3.3.34.21. Ejector Motor Assy 1) Follow the step 1~3 in Paper Support Home Sensor disassembly. (Refer to 3.3.34.20.) 2) Remove the Bush. Then, pull and release the shaft. 3) Remove 1 screw. 3-105 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 227 3. Disassembly and Reassembly 4) Remove the E-Ring and washer. Release 2 belts. And, remove 1 screw. 5) Remove the belt. Then, remove 1 screw. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-106...
Page 229: Main Paddle Motor
3. Disassembly and Reassembly 3.3.34.22. Main Paddle Motor 1) Remove the Front Cover.(Refer to 3.3.34.4.) 2) Remove 3 screws. Unplug the connector. And release the Motor Assy. 3) Remove 2 screws. Then, release the motor. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-108...
Page 230: Main Paddle Home Sensor
1) Remove the Front Cover. (Refer to 3.3.34.4.) 2) Remove 1 screw. Open the clamp. And, remove the Main Paddle Home Sensor Sub Assy. 3) Remove the Main Paddle Home Sensor from the bracket. 3-109 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 231: Main Paddle
3. Disassembly and Reassembly 3.3.34.24. Main Paddle 1) Open the Cover Top Tray Sub Assy. Then, remove the Main Paddle A Unit and Main Paddle B Unit. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-110...
Page 232: Ejector Assy
3. Disassembly and Reassembly 3.3.34.25. Ejector Assy 1) Follow the step 1~6 in Ejector Motor disassembly. (Refer to 3.3.34.21.) 2) Remove 2 screws. 3) Unplug the harness. Then, remove the Ejector Assy. 3-111 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 233: Punch Dust Full Sensor
1) Follow the step 1~4 in Entrance Motor disassembly. (Refer to 3.3.34.2.) 2) Remove 1 screw. Unplug the connector. Then, remove the Punch Dust Full Sensor Sub Assy. 3) Remove 1 screw. Then, remove the Punch Dust Full Sensor. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-112...
Page 234: Door Switch
3.3.34.27. Door Switch 1) Follow the step 1~4 in Entrance Sensor disassembly. (Refer to 3.3.34.1.) 2) Remove 3 screws. Then, remove the frame. 3) Remove 2 screws. Unplug the connector. And, remove the Door Switch. 3-113 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 235: Top Door Switch
1) Follow the step 1~6 in Front Jogger Motor disassembly. (Refer to 3.3.34.6) 2) Remove 1 screw. 3) Unplug the connector. Then, remove the switch Assy. 4) Remove 2 screws. Then, release the sensor. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-114...
Page 236: Troubleshooting
Then, confirmation window appears. Power LED Shows the power status of your machine. CAUTION When you use the display screen, use your finger only. The screen may be damaged with a sharpen pen or anything else. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 237: Display Screen And Useful Buttons
To pan, touch and hold a selected icon, then move the device to the left or right to reposition it to another page. For example: Move icons on your home screens or application menus to another page. Main Screen Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 238: Home Screen Overview
This machine initially has four application menus available in main home screen. If you want to using all application menus and widgets, tap icon. Then sweep the screen left or right to access the other menus and widgets. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 239: Customizing Your Home Screen
5) Drag the shortcut to a desired position on the screen and release it. To move to a different page, drag the shortcut to the edge of the screen until the screen scrolls to the desired page. [ Deleting a shortcut ] 1) Touch and hold a shortcut until it becomes movable. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 240 • Home Screen : Set the wallpaper for the Home Screen. • Login Screen : Set the wallpaper for the Login Screen. • Home and Login Screen : Set the wallpaper for both screens. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 241: Notification Bar
In addition to notifications, this panel also provides quick and ready access to separate device functions. These can be quickly activated or deactivated by toggling them on or off. The following functions can either be activated (green) or deactivated (gray): ECO, Wi-Fi, NFC, Log in, Setup and darkness setting. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 242: Understanding The Leds
The toner cartridge life, imaging unit, or waste toner container is near the end of its life. Order • a new toner cartridge, imaging unit, or waste toner container. You can temporarily improve print quality by redistributing the toner. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 243: Updating Firmware
6) The installation window will list the files on the USB drive. Touch the name of the firmware file to select it. 7) Press the “OK” button after selecting the file. 8) Once the installation is complete, “OK” button will be activated. Press “OK” button. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 244: Updating From The Network
1) Go to the SyncThruWeb Service (SWS) main home page. Login as Admin in Sync Thru Web Service. NOTE Login using the Administrator ID and Password established during initial machine setup. 2) Click on Maintenance > Application Management > Application > Add. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 245 5) After uploading the f/w file on MFP, validation information will appear. Check the [Overwrite] check-box if you want to force the firmware update even if the firmware version to be installed is lower or same with the currently installed firmware in the device. Press [OK] to start the firmware upgrade. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-10...
Page 246 4. Troubleshooting 6) The firmware update will start. 7) Once the installation is complete, the machine power-off and power-on automatically. 4-11 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 247: Jam Removal
Original paper jam in front of scanner 1) Remove any remaining pages from the ADF. 3) Gently remove the jammed paper from the ADF. 2) Open the ADF cover. 4) Close the ADF cover. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-12...
Page 248 If you do not see paper in this area, go to the next step. If you do not see paper in this area, go to the next step. 6) Close ADF cover and ADF input tray. 4-13 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 249 4. Troubleshooting 7) Open the ADF. 8) Grasp the misfed paper, and remove the paper from the feed area by carefully pulling it using both hands. 9) Close the ADF. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-14...
Page 250: Clearing Paper Jams
5) Insert tray 1 or 2 back into the machine until it locks into place. Printing automatically resumes. Close the right door. If you do not see paper in this area, go to the next step. 4-15 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 251 Printing automatically resumes. Paper jam in the multi-purpose tray 1) If the paper is not feeding properly, pull the paper out 2) Open and close the front door to resume printing. of the machine. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-16...
Page 252 Paper jam inside the machine (Jam feed 3, Jam feed 4) 1) Open the right bottom door of the dual cassette feeder. 2) Remove the jammed paper by gently pulling it straight out. 3) Close the dual cassette feeder right bottom door. 4-17 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 253 The fuser area is hot. Take care when removing paper from the machine. 1) Open the right door. 3) Close the fuser cover and the right door. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-18...
Page 254 2) Open and close the front door. Printing automatically resumes. If this paper jam persists, make sure the bin full sensor is unfolded. The bin full sensor is located in front of the output tray. 4-19 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 255: Service Mode (Tech Mode)
1) Press "Power button“ until the pop up will be displayed. 2) Press pop-up area except “Cancel” and “Turn Off” button until the password window will be displayed. 3) Enter “1934” and press the “Done” button. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-20...
Page 256: Service Mode Menu Tree
Fax Protocol Dump (Line 2) Print Reports Fax Diagnostics (Line 1) P.4–27 Fax Diagnostics (Line 2) Job Duty Auto Toning History Maintenance Toner Event RTF Format Export Reports XML Format P.4–28 PDF Format 4-21 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 257 P.4–29 Scan Jam Scan Jam Exit Jam Maintenance Duplex Regi Jam Counts Duplex Scan Jam Duplex Exit Jam Toner Cartridge Imaging Unit Development Unit Part Replacement Transfer P.4–30 Count Fuser Roller ADF Roller Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-22...
Page 258 Scan Area Adjustment Manual Adjustment P.4–49 Automatic Adjustment P.4–50 ADF Adjustment Manual Adjustment P.4–51 Normal Auto Tone Adjustment Activation P.4–54 Full Image Management Normal Auto Tone Adjustment P.4–55 Full Print Test Skew Pattern P.4–56 Patterns 4-23 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 259 Cache Hibernation P.4–62 CREATE NEW Paper Low Warning P.4–62 Message Imaging Unit Off / On Part Replacement Development Unit Off / On P.4–62 Alert Fuser Off / On Type A P.4–62 Type B Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-24...
Page 260 Level 4 Page Type C EIUL P.4–62 SFE Code List Export Import P.4–63 Print Continent Dealer ID P.4–63 Branch Dealer ID Envelope 90 degrees P.4–63 Rotate 180 degrees Duplex Blur P.4–63 Drain P.4–64 4-25 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 261: Information
Maximum life : This shows the max capacity of the selected item. The technician can edit the default warning value within the given threshold. Selecting some items will enable the reset button to reset the current count to 0 after replacing the unit. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-26...
Page 262: Software Version
This report shows history of execution of TRC control. TRC control preserves color consistency against changes in supplies resulting from long-time use and environmental change. The purpose of the history report is to check if TRC control works normally. 4-27 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 263: Export Reports
If “Fail” count is not zero, the image density sensor needs to be checked. 4.5.3.7. Export Reports • Information > Export Reports This menu exports report to usb stick. Configuration, Error Information, Supplies Information, Usage Counter Reports are exported as the form of selected format. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-28...
Page 264: Maintenance Counts
Level 1 Level 2 Pick-up Jam Feed Jam Print Jam Duplex Jam Exit Jam Feed Jam Regi Jam Scan Jam Scan Jam Exit Jam Duplex Regi Jam Duplex Scan Jam Duplex Exit Jam 4-29 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 265: Part Replacement Count
Auto Sensing Transfer Transfer Roller Count Clear Tray 1 Roller Count Clear Tray 2 Roller Count Clear Roller Tray 3 Roller Count Clear Tray 4 Roller Count Clear ADF Roller ADF Roller Count Clear Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-30...
Page 266: Diagnostics
109-0131 Recycled Temperature offset Media type offset for fuser roll temperature. 5 / -5 109-0132 Special Temperature offset Media type offset for fuser roll temperature. 5 / -5 111-0030 Toner Vcon Black Toner Vcon Black 13/-13 4-31 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 267 Tray1 Pickup Motor Slow Tray1 Motor Slow On/Off 100-0380 Tray2 Pickup Motor Tray2 Motor is On/Off 100-0381 Tray2 Pickup Motor Slow Tray2 Motor Slow On/Off 100-0390 Tray3 Pickup Motor Tray3 Motor is On/Off Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-32...
Page 268 Detects when paper is in Bypass Tray(MP Tray). 102-0290 Feed Sensor Detect when a paper is at Feed sensor. 102-0300 T2 Feed Sensor (or Door Open) Detect when a paper is at T2 Feed sensor. (optional) 4-33 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 269 Finisher Right Tamper Motor On/Off 113-0540 Finisher Media Height Solenoid Finisher Media Height Solenoid On/Off 113-0550 Finisher Staple Unit Motor Finisher Staple Unit Motor On/Off 113-0560 Finisher Ejector Motor Finisher Ejector Motor On/Off Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-34...
Page 270 4. Troubleshooting Code Displayed Name Meaning 113-0570 Finisher Main Tray Motor Finisher Main Tray Motor On/Off 113-0580 Finisher SCU Solenoid Finisher SCU Solenoid On/Off 113-0590 Finisher Safety Cover Solenoid Finisher Safety Cover Solenoid On/Off 4-35 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 271: Fax Diagnostics
Adjust TCF duration (ms) 1500 20-800 Modem Speed Select Modem Start Speed 20-810 Fax Transmission Level Adjust Fax Transmission Level (dBm) Country Value 20-830 Auto Dial Timeout Adjust Auto Dial Timeout (second) Country Value Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-36...
Page 272 21-999 Fax Line Setting Fax Test Line Setting(Dual Fax) 21-800 Modem Speed Line2 Select Modem Start Speed for Line 2 This item shall be displayed only when Dual Line Fax Kit is Installed. 4-37 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 273 Emits V.34 7200 bps Line1 On / Off 20-052 V.34 9600 bps Line1 Emits V.34 9600 bps Line1 On / Off 20-053 V.34 12000 bps Line1 Emits V.34 12000 bps Line1 On / Off Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-38...
Page 274 Emits V.34 9600 bps Line2 On / Off 21-053 V.34 12000 bps Line2 Emits V.34 12000 bps Line2 On / Off 21-054 V.34 14400 bps Line2 Emits V.34 14400 bps Line2 On / Off 4-39 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 275 Emits V.34 28800 bps Line2 On / Off 21-061 V.34 31200 bps Line2 Emits V.34 31200 bps Line2 On / Off 21-062 V.34 33600 bps Line2 Emits V.34 33600 bps Line2 On / Off Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-40...
Page 276: Scanner Diagnostics
3) Check if RESULTS on the sheet is OK. NOTE • When executing DSDF shading, use only enclosed sheet in accessory package. • Shading Test for ADF Unit must be carried out, after replacing the DSDF unit or main board. 4-41 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 277 05-0001 Retard Roller Count 05-0010 Document Duplex Reverse Point 05-0030 Simplex Regi Value(Regi1) 05-0040 Duplex Regi Value(Regi2) 05-0050 Width Guide Max Value Depends on ADF 05-0060 Width Guide Min Value Depends on ADF Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-42...
Page 278 Document Regi1 Motor Forward Start/Stop 05-0162 Document Regi1 Motor Backward Start/Stop 05-0190 Document Width Guide ADC Sensor 10Bit (0~1023) 05-0210 Document Jig Test Low Speed Simplex Start/Stop 05-0220 Document Jig Test Low Speed Duplex Start/Stop 4-43 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 279 4. Troubleshooting Code Name Value DSDF RADF 05-0230 Document Jig Test High Speed Simplex Start/Stop 05-0240 Document Jig Test High Speed Duplex Start/Stop Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-44...
Page 280: Adjustment
7) Press “OK” button. Automatic scanning will occur . 8) The system will automatically calculate the proper value based on scanning result of the test pattern. 9) The new values are set to the system. 4-45 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 281 3) Print out the test pattern and check if the image is moved as you want. If not, repeat stpe2. • Diagnostics > Adjustment > Print Adjustment > Print Test Patterns This menu is to print out the test pattern manually. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-46...
Page 282 Simplex Leading Edge • Simplex Side Edge • Duplex Leading Edge • Duplex Side Edge 3) Print out the test pattern and check if the image is moved as you want. If not, repeat stpe2. 4-47 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 283 6) To check the magnification, compare the length of line “c” of the chart to the scanned image. NOTE Specification • a,b : 10, ± 1.5 mm • c: 190, ± 1.5 mm Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-48...
Page 284 9) To check the magnification, compare the length of line “c” of the chart to the scanned image. NOTE Specification • a,b : 10, ± 1.5 mm • c: 190, ± 1.5 mm 4-49 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 285 6) To check the magnification, compare the length of line “c” of the chart to the copy. NOTE Specification • a,b : 10, ± 1.5 mm • c: 190, ± 1.5 mm NOTE After executing ADF adjustment, the shading test must be executed. (Refer to 4.5.5.3. Scanner Diagnostics.) Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-50...
Page 286 9) To check the magnification, compare the length of line “c” of the chart to the copy. NOTE Specification • a,b : 10, ± 1.5 mm • c: 190, ± 1.5 mm NOTE After executing ADF adjustment, the shading test must be executed. (Refer to 4.5.5.3. Scanner Diagnostics.) 4-51 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 287: Image Management
Time Left Alone: The system executes Full TRC Control when the system returns from a power save mode and the rest time exceeds the configured value. Verification Print out a test job and make sure the image quality has recovered. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-52...
Page 288: Print Test Patterns
Print out a test job and make sure the image quality has recovered. 4.5.5.6. Print Test Patterns • Diagnostics > Print Test Patterns > Skew Pattern The skew pattern stored in the machine will be printed out as the size you select. 4-53 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 289: Service Functions
For example, the total use of 100 A4 impressions and 100 A3 impressions will become 200 impressions if the configuration is set to “1 Count Up” while the total will be 300 impression if the configuration is set to “2 Count Up”. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-54...
Page 290: Network Port
7) Once it is completed, the message will be displayed. Then restore the debug log level to ”JOB STATUS”. NOTE If the system log size become considerably huge, it will take longer time to copy to the plugged memory. 8) Check is the Log file is created in the USB memory. 4-55 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 291: Network Packet Capture
Show the file size captured 2) Export Capture File • Export button Export network packet capture file to USB memory stick 3) Delete Capture File • Delete button Clear network packet capture file in a device Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-56...
Page 292: System Recovery
In case of selecting Network option : This page contains two sections : Configure device IP address a) Device IP: IP address for the device b) Gateway IP: Gateway IP address for the device 4-57 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 293 If the system initialization is not executed, enter the svc mode and execute “Full memory clear”. If not, the machine may not work normally. 9) Execute the firmware update using the one ROM FW file after system initialization. This work is a must for all FW module level. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-58...
Page 294: Tr Control Mode
Re t r a n s fe r Wh it e Sp o t OPC Cyc lic Gh o s t Verification Print out a test job and make sure the transfer problem has resolved. Specification Reference 4-59 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 295: Clear System Cache
The function is to set the machine hard stop when the drum life is expired. • Off : No machine stop @ end of drum life • On : Machine stop @ end of drum life Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-60...
Page 296: Sfe (Special Feature Enablement)
The device enables banner printing The device support 3 digit password for SMB The device shall store confidential/store print without image processing. The device shall print line even though that has less than 1 dot. 4-61 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 297: Dealer Id
If the length of envelope is over max size of custom width, the device shall not rotate image and just determine the direction of envelope is SEF. For example, the A4 model support custom size like W 98-216 ~ L148-356. This model doesn't support C5 Env.(162x229) DL Env.(110x220), No9 Env.(98x225), No10 Env.(105x241) rotation. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-62...
Page 298: Error Code And Troubleshooting
Load MP with [Letter], [Plain] paper ► Symptom Paper in tray is not matched to the machine paper setting. ► Troubleshooting method 1) Check and change the paper setting of the corresponding tray properly. 4-63 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 299: 61-1111 (Hibernation Fail)
Booting Failure: #61-1111. Turn off then on. Call for service if the problem persists ► Symptom Hibernation image creation is failed. ► Troubleshooting method 1) Turn the machine on with a normal booting. 2) Enter the SVC mode. Select “Hibernation On” again. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-64...
Page 300: A1-Xxxx (Motor Error)
A1-5513 Motor Failure: #A1-5513. Turn off then on. Call for service if the problem P.4–72 persists A1-5610 Motor Failure: #A1-5610. Turn off then on. Call for service if the problem P.4–72 persists 4-65 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 301 5) If the connection is OK, turn the machine on. Enter the SVC mode. Select the motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines >100–0000) a) If the motor does not operates, Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-66...
Page 302 - If the control signal is abnormal, replace the main board(JC92–02746A) b) If the motor is operational, check the Pin Num 8. i) If the value is abnormal, replace the main board. ii) If the value is normal, replace the harness. 4-67 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 303 5) f the connection is OK, turn the machine on. Enter the SVC mode. Select the motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines > 109-0030) a) If the motor does not operates, Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-68...
Page 304 - If the control signal is abnormal, replace the main board(JC92–02746A) b) If the motor is operational, check the Pin Num 8. i) If the value is abnormal, replace the main board. ii) If the value is normal, replace the harness. 4-69 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 305 5) If the connection is OK, turn the machine on. Enter the SVC mode. Select the yellow OPC motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines > 100–0044) a) If the motor does not operates, Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-70...
Page 306 - if the control signal is abnormal, replace the main board(JC92–02746A) b) If the motor is operational, check the Pin Num 8. i) If the value is abnormal, replace the main board. ii) If the value is normal, replace the harness. 4-71 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 307 If 24V power is not supplied, check the SMPS and main board i) If 24V power is not generated, replace the SMPS board(JC44-00100C (220V) / JC44-00093C (110V)). ii) If the control signal is abnormal, replace the main board(JC92–02746A). Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-72...
Page 308: A2-Xxxx (Fan Error)
Fan Failure: #A2-2920. Open the door, then close it. Call for service if the P.4-74 problem persists A2-2921 Fan Failure: #A2-2921. Open the door, then close it. Call for service if the P.4-74 problem persists 4-73 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 309 5) If the fan does not operate, measure the fan power. (Red line) - Measure the red line a) If 24V power is generated, replace the defective fan. b) If 24V power is not generated, check the SMPS and main board. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-74...
Page 310 If the harness is OK, replace the main board(JC92–02746A). iii) If the signal value is different from the table above, replace the defective fan. • Deve fan : JC31–00161A • Duplex fan : JC31–00160B 4-75 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 311: A3-Xxxx (Sensor Error)
A3-3411 Sensor Failure: #A3-3411. Turn off then on. Call for service if the problem P.4-79 persists A3-3412 Sensor Failure: #A3-3412. Turn off then on. Call for service if the problem P.4-79 persists Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-76...
Page 312 3) Install the fuser unit after replacing the thermistor. 4) If the error persists, replace the fuser unit (JC91-01163A(220V) / JC91–01164A (110V)). 5) If the error persists after replacing fuser unit, replace the main board(JC92–02746A). 4-77 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 313 A3–3212 : Inner temperature sensor is in open status. 1) Open the side cover. Check the inner temperature sensor connection. • If the connection is OK, replace the photo sensor (1404-001417). 2) If the sensor is normal, replace the main board(JC92-02746A). Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-78...
Page 314 Measure the resistance value of the connector at both ends. If the value is not in 47.5KΩ ~ 52.5KΩ (@ 25 ℃), replace the sensor(JC93-00486A). 2) If the harness and sensor are normal, replace the main board (JC92-02746A). 4-79 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 315: C1-Xxxx (Toner Cartridge Error)
Did not supply enough toner. Remove seal tape of toner cartridge or shake it. P.4–82 Call for service if the problem persists C1-1411 Toner cartridge is not installed. Install the cartridge P.4–82 C1-1512 Toner cartridge is not compatible. Check users guide P.4–82 Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-80...
Page 316 Toner supply is inefficient or abnormal. ► Troubleshooting method 1) Turn the machine off. Open the front cover 2) Remove the toner cartridge. Shake the toner cartridge horizontally to distribute the toner evenly inside the cartridge. 4-81 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 317 Check if the Toner Duct Drive Unit(JC93–00451A) is defective. (Refer to 3.3.14. Toner Duct Drive Unit) 4) If the problem persists, replace the toner cartridge. 5) If the problem persists, replace the drum unit. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-82...
Page 318 1) Open the front cover. Remove the toner cartridge and re-install it. 2) Print the supply information report. Check the toner cartridge information. 3) If the toner cartridge is not a Samsung genuine, replace it with a new one. 4-83...
Page 319: C3-Xxxx (Drum Unit Error)
1) Open the front cover and remove the waste toner container. 2) Remove the imaging unit. (Refer to 3.2.1. Developer_Toner cartridge_Drum unit) 3) If its life is at the end, replace the drum unit and developer with new one. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-84...
Page 320 Check if the Toner Duct Drive Unit(JC93–00451A) is defective. (Refer to 3.3.14. Toner Duct Drive Unit) 4) If the problem persists, replace the toner cartridge. 5) If the problem persists, replace the drum unit. 4-85 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 321 1) Turn the machine off then on. 2) Remove the imaging unit. If the contact terminal is contaminated, clean it. 3) Reinstall the imaging unit. 4) If the problem persists, check the circuit for high voltage and control. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-86...
Page 322 1) Open the front cover and remove the waste toner container. 2) Remove the imaging unit. (Refer to 3.2.1. Developer_Toner cartridge_Drum unit) 3) If its life is at the end, replace the drum unit and developer with new one. 4-87 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 323: C6-Xxxx (Fuser Unit Error)
(220V) /JC91-01164A (110V)). CAUTION The temperature gets high in the vicinity of the fuser unit. When replacing it, you may get burned. Before replacing it, make sure that fuser unit has cooled. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-88...
Page 324: C7-Xxxx (Waste Toner Container Error)
The life of the waste toner container expires soon or has expired. ► Troubleshooting method 1) Open the front cover and remove the waste toner container. 2) Replace the waste toner container with new one. 3) Close the front cover. 4-89 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 325 2) Check the waste toner container sensor operates correctly. (Refer to 3.3.18. Waste toner container sensor) 3) If the waste toner container sensor is defective, replace it. 4) If the problem persists, replace the waste toner container with new one. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-90...
Page 326: C8-Xxxx (Developer Error)
2) Open the front cover and remove the waste toner container. 3) Remove the imaging unit. 4) If the life of the developer unit has expired, replace the developer unit with new one. (Refer to 3.2.1. Developer_Toner cartridge_Drum unit) 4-91 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 327: C9-Xxxx (Transfer Roller Error)
Replace with new Transfer roller. ► Symptom Transfer roller is at the end of its life. ► Troubleshooting method 1) Open the side-cover. 2) Replace the transfer roller(JC66-04205A). (Refer to 3.2.3. Transfer roller) Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-92...
Page 328 The resistance value of the transfer roller is abnormal. ► Troubleshooting method 1) Open the side cover. 2) Replace the transfer roller(JC66-04205A). (Refer to 3.2.3. Transfer roller) 3) If the problem persists, replace the HVPS board. (Refer to 3.3.5. HVPS board) 4-93 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 329: H1-Xxxx (Optional Tray Error)
Input System Failure: #H1-1453. Pull tray 4 out and insert it P.4–104 H1-1454 Paper is empty in tray 4. Load paper P.4–103 H1-5323 Tray door is open. Close the door P.4–105 H1-5330 DCF Failure: #H1-5330. Check internal DCF connection P.4–106 Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-94...
Page 330 Remove the DCF pick up unit1. Check if the feed sensor cable is connected correctly. b) Check if the sensor cable on DCF board is connected correctly. c) If the connection is OK, replace the feed sensor(0604-001381). d) Install the DCF pick up unit1. 4-95 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 331 7) Check the DCF pick up motor. a) Check if the DCF pick up motor cable is connected correctly. b) If the connection is OK, replace the DCF pick up drive unit(JC93-00442A). (Refer to 3.3.33.3 DCF Pick Up Motor) Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-96...
Page 332 3) Check if the auto size sensor cable is connected correctly. Unplug and reconnect it. 4) If the connection is OK, replace the auto size sensor(JC93-00018A). 5) If the problem persists, replace the DCF board(JC92-02453A). (Refer to 3.3.33.1. DCF Main Board) 4-97 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 333 Check if the photo sensor in the DCF pick up unit1 is contaminated. If so, clean it. c) If the photo sensor(0604-001393) is defective, replace it. d) If the actuator(JC66-03199A) is defective, replace it. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-98...
Page 334 7) If the problem persists, check the following. a) Remove the DCF pick up unit1. b) Check if the photo sensor in the DCF pick up unit1 is contaminated, clean it. c) If the photo sensor(0604-001393) is defective, replace it. 4-99 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 335 5) If the problem persists after checking step 3~4, check the following : a) Remove the DCF pick up unit2. Check if the sensor and actuator are assembled correctly. b) When pushing the pickup lever, check if the pick up rollers are down. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-100...
Page 336 7) Check the DCF pick up motor. a) Check if the DCF pick up motor cable is connected correctly. b) If the connection is OK, replace the DCF pick up drive unit(JC93-00442A). (Refer to 3.3.33.3 DCF Pick Up Motor) 4-101 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 337 3) Check if the auto size sensor cable is connected correctly. Unplug and reconnect it. 4) If the connection is OK, replace the auto size sensor(JC93-00018A). 5) If the problem persists, replace the DCF board(JC92-02453A). (Refer to 3.3.33.1. DCF Main Board) Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-102...
Page 338 Check if the photo sensor in the DCF pick up unit2 is contaminated. If so, clean it. c) If the photo sensor(0604-001393) is defective, replace it. d) If the actuator(JC66-03199A) is defective, replace it. 4-103 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 339 Remove the DCF pick up unit2. b) Check if the photo sensor in the DCF pick up unit2 is contaminated. If so, clean it. c) If the photo sensor(0604-001393) is defective, replace it. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-104...
Page 340 Check if I/L-Switch(HARNESS-DCF COVER OPEN)(JC39–01696A) is not operating normally. If it is defective, replace it. b) If the I/L Switch is OK, replace the DCF board(JC92–02453A). (Refer to 3.3.33.1. DCF Main Board) 4-105 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 341 3) Check if the interface connector is connected to the DCF board. If the interface connector(JC39–01690A) is defective, replace it. 4) If the problem persists, replace the DCF board. (Refer to 3.3.33.1. DCF Main Board) Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-106...
Page 342: H2-Xxxx (Inner Finisher Error)
Finisher Failure: #H2-6323. Check finisher. Call for service if the problem P.4–116 persists H2-6324 Finisher Failure: #H2-6324. Check finisher. Call for service if the problem P.4–116 persists H2-6331 Finisher Failure: #H2-6331. Check finisher. Call for service if the problem P.4–116 persists 4-107 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 343 Finisher Failure: #H2-6711. Check finisher P.4–126 H2-6712 Finisher Failure: #H2-6712. Check finisher P.4–126 H2-6713 Finisher Failure: #H2-6713. Check finisher P.4–126 H2-6714 Finisher Failure: #H2-6714. Check finisher P.4–126 H2-6715 Finisher Failure: #H2-6715. Check finisher P.4–127 Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-108...
Page 344 Finisher Failure: #H2-6742. Check finisher P.4–137 H2-6743 Finisher Failure: #H2-6743. Check finisher P.4–137 H2-6744 Staple cartridge not install. Install it P.4–138 H2-6A50 Finisher Failure: #H2-6A50. Check finisher P.4–139 H2-6A63 Staple cartridge is empty. Replace it P.4–139 4-109 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 345 Finisher is pulled out. / Finisher is not installed correctly. ► Troubleshooting method 1) Check if the finisher cable is connected to the copier. 2) Remove and reinstall the finisher. 3) If the problem persists, replace the finisher main board. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-110...
Page 346 Make sure gear set can rotate smoothly. b) Make sure each gear is not broken. c) Replace the gear set. 4) Does finisher Ejector1 motor work well? a) Check the Ejector 1 motor belt. b) Replace Ejector 1 Motor. 4-111 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 347 4) Does finisher Ejector2 motor work well? a) Check the Ejector 2 motor belt (6602-003636). b) Replace Ejector2 Motor (JC90-01335A). 5) Check if any debris existed. Please make sure to remove any debris. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-112...
Page 348 Check the Paper Holding Lever Solenoid. If you need, replace the solenoid. d) Check the paper holder return spring. If you need, replace the spring(JC61-07269A). 4) Check if any debris existed. Please make sure to remove any debris. 4-113 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 349 Make sure gear set can rotate smoothly. b) Make sure each gear is not broken. c) Replace the gear set. 4) Check if any debris existed. Please make sure to remove any debris. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-114...
Page 350 Make sure finisher stapler motor cable is connected well to the main board connector. c) Replace the finisher stapler. (JC81-07917A) d) Replace the finisher main board. 5) Check if any debris(staple) existed. Please make sure to remove any debris. 4-115 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 351 Make sure gear set. If you can see the broken gear, replace the gear. v) Check the traverse motor, If you need, replace the stapler traverse motor. c) Check if any debris existed. Please make sure to remove any debris. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-116...
Page 352 Stapler cover or Jam cover open and close.( It’s the Finisher Initializing) c) If fault persists, power Off/Power On. d) If necessary, replace the punch unit. 3) Check if any debris existed. Please make sure to remove any debris. 4-117 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 353 Check the punch interrupt sensor position. d) Check the punch motor’s encoder position. e) If the punch does not move, change the punch module. 3) Check if any debris existed. Please make sure to remove any debris. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-118...
Page 354 Make sure hopper’s sensor cable is connected well to the main board connector. c) Check the interrupt sensor position. d) Check the hopper’s plug position. 3) Check if any debris existed. Please make sure to remove any debris. 4-119 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 355 Make sure gear set can rotate smoothly. b) Make sure each gear is not broken. c) Replace the gear set. (JC81-07637A / JC81-07636A) 5) Check if any debris existed. Please make sure to remove any debris. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-120...
Page 356 4) Does finisher Ejector2 motor work well? a) Check the Ejector 2 motor belt. (6602-003636) b) Replace Ejector2 motor. (JC90-01335A) 5) Check if any debris existed. Please make sure to remove any debris. 4-121 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 357 Check the punch interrupt sensor position. d) Check the punch motor’s encoder position. e) If the punch does not move, change the punch module. 3) Check if any debris existed. Please make sure to remove any debris. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-122...
Page 358 Make sure finisher input sensor cable is connected well to the main board connector. c) Replace the finisher input sensor. (0604-001381 / 0604-001415) d) Replace the finisher main board. (JC92-02774A) 3) Check if any debris existed. Please make sure to remove any debris. 4-123 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 359 Make sure transport motor cable is connected well to the motor connector. b) Make sure transport motor cable is connected well to the finisher main board. c) Replace the transport motor. d) Replace the finisher main board. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-124...
Page 360 Make sure the main paddle motor cable is connected well to the motor connector. b) Make sure the main paddle motor cable is connected well to the main board connector. c) Replace the main paddle motor. 4-125 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 361 Make sure the belt is tight on the correct position, if it has the belt. d) Make sure each gear is not broken. e) Check home position sensor. f) Replace the Eject-sub Assy. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-126...
Page 362 Make sure the rear jogger motor cable is connected well to the motor connector. b) Make sure the rear jogger motor cable is connected well to the finisher main board. c) Replace the rear jogger motor. d) Replace the finisher main board. 4-127 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 363 Make sure the front jogger motor cable is connected well to the motor connector. b) Make sure the front jogger motor cable is connected well to the finisher main board. c) Replace the front jogger motor. d) Replace the finisher main board. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-128...
Page 364 Staple unit can not work stapling because paper is too thick. ► Troubleshooting method 1) Check the paper specification for stapling. If it is not proper, replace the paper. 2) Check the staple unit. If necessary, replace it. 4-129 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 365 Finisher Failure: #H2-672x. Check finisher. ► Symptom Paper can not be moved to stapling position. ► Troubleshooting method 1) Remove and reassemble the staple unit. 2) Check the staple unit. If necessary, replace it. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-130...
Page 366 Make sure finisher input sensor cable is connected well to the sensor connector. b) Make sure finisher input sensor cable is connected well to the main board connector. c) Replace the finisher input sensor(JC90-01301A). d) Replace the finisher main board(JC92-02774A). 4-131 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 367 Make sure gear set can rotate smoothly. b) Make sure each gear is not broken. c) If you need, replace the stapler assembly. 4) Check if any debris(staple) existed. Please make sure to remove any debris. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-132...
Page 368 Make sure finisher input sensor cable is connected well to the sensor connector. b) Make sure finisher input sensor cable is connected well to the main board connector. c) Replace the finisher stapler(JC81-07917A). d) Replace the finisher main board. 4-133 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 369 Finisher Failure: #H2-6734. Check finisher ► Symptom Stapler initialization is failed. ► Troubleshooting method 1) Remove and reassemble the staple unit. 2) If necessary, replace the staple unit. 3) If necessary, replace the finisher main board. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-134...
Page 370 Make sure finisher top tray motor cable is connected well to the main board connector. c) Replace the finisher main tray motor. d) Replace the finisher main board. 4) Check if any debris(staple)existed. Please make sure to remove any debris. 4-135 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 371 Make sure gear set can rotate smoothly. b) Make sure each gear is not broken. c) Replace the gear set. (JC81-07637A / JC81-07636A) 6) Check if any debris existed. Please make sure to remove any debris. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-136...
Page 372 Make sure gear set can rotate smoothly. b) Make sure each gear is not broken. c) Replace the gear set. (JC81-07637A / JC81-07636A) 6) Check if any debris existed. Please make sure to remove any debris. 4-137 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 373 Make sure finisher input sensor cable is connected well to the main board connector. c) Replace the finisher stapler cartridge. (JC81-07408A) d) Replace the finisher stapler. (JC81-07917A) e) Replace the finisher main board. 3) Check if any debris(staple)existed. Please make sure to remove any debris. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-138...
Page 374 Make sure finisher input sensor cable is connected well to the sensor connector. b) Make sure finisher input sensor cable is connected well to the main board connector. c) Replace the finisher stapler(JC81-07917A). d) Replace the finisher main board. 4-139 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 375: Mx-Xxxx (Jam Error)
Paper jam at the top of duplex path P.4–150 M3-1411 Paper jam in exit area P.4–151 M3-1413 Check whether the pieces of paper remain in the paper path P.4–151 M3-1414 Paper jam in exit area P.4–151 Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-140...
Page 376 Check if the harness of pickup unit and feed sensor are connected correctly. 5) If the problem persists, check the pickup unit1. a) Remove the pickup unit and check the actuator and photo-sensor. 4-141 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 377 Push the pickup-lever and check if it operates correctly. 6) If the problem persists, replace the pickup drive unit(JC93–00422A) or Pickup unit1(JC93-00511A). (Refer to 3.3.13. Pick-up Drive unit) (Refer to 3.3.22. Pick-up Unit and Sensor) Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-142...
Page 378 Check if the harness of pickup unit and feed sensor are connected correctly. 5) If the problem persists, check the pickup unit2. a) Remove the pickup unit2 and check the actuator and photo-sensor. 4-143 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 379 Push the pickup-lever and check if it operates correctly. 6) If the problem persists, replace the pickup drive unit2(JC93–00422A) or Pickup unit1(JC93-00512A). (Refer to 3.3.13. Pick-up Drive unit) (Refer to 3.3.22. Pick-up Unit and Sensor) Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-144...
Page 380 (Diagnostics > Engine Diagnostics > Engine Test Routines > 101-0271) b) If the MP solenoid operation is abnormal, check the harness connection of MP unit. c) If the harness has no defects, replace the MP solenoid(JC33-00029B). 4-145 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 381 (Diagnostics > Engine Diagnostics > Engine Test Routines > 100-0000) b) Remove the rear cover. c) Check if the motor harness is connected correctly. d) If the problem occurs, replace the main drive unit(JC93-00912A). (Refer to 3.3.12. Main Drive unit) Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-146...
Page 382 If the Regi/MP/feed motor operation is normal, check the pick up sensor. e) If the sensor operation is abnormal, check the harness. f) If the connection is OK, replace the pick up sensor(0604-001381). (Refer to 3.3.23. Pick up sensor) 4-147 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 383 If the Regi/MP/feed motor operation is normal, check the feed sensor. e) If the sensor operation is abnormal, check the harness. f) If the connection is OK, replace the feed sensor (0604-001381). (Refer to 3.3.24. Feed Unit) Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-148...
Page 384 If the Regi/MP/feed motor operation is normal, check the regi sensor. e) If the regi sensor operation is abnormal, check the harness. f) If the connection is OK, replace the regi. sensor (0604-001381). (Refer to 3.3.25. Registration Unit) 4-149 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 385 (Refer to 3.3.25. Registration Unit) b) Check the sensors in the Side Unit. If the harness is normal, replace the defective sensor (0604-001393 (Refer to 3.3.20.1. Fuser out sensor / 3.3.20.2. Duplex sensor) Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-150...
Page 386 Remove the JOB-SEPARATOR. Check if the photo sensor is assembled correctly. c) Check if ACTUATOR-EXIT is assembled correctly. If the ACTUATOR-EXIT (JC66-02533A) is deformed or broken, replace it. d) If the photo sensor(0604-001393) is defective, replace it. 4-151 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 387: Mx-Xxxx (Tray Not Install_Paper Empty_Outbin Full)
P.4–158 M1-5612 Paper is empty in MP tray. Load paper P.4–159 M3-2230 Paper in output bin is full. Remove printed paper P.4–160 M3-2430 Paper in output bin is full. Remove printed paper P.4–160 Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-152...
Page 388 3) Check if foreign substance or paper is inside the space between Tray1,2. If so, please remove it. 4) If the problem persists, check that the auto size sensor is connected properly. (Refer to 3.3.18. Auto Size sensor) 5) If the problem persists, replace the main board(JC92–02452A). 4-153 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 389 3) Check if foreign substance or paper is inside the space between Tray1,2. If so, please remove it. 4) If the problem persists, check that the auto size sensor is connected properly. (Refer to 3.3.18. Auto Size sensor) 5) If the problem persists, replace the main board(JC92–02452A). Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-154...
Page 390 8) If the problem persists, check the pickup unit1. (Refer to 3.3.22. Pick-Up Unit and Sensor) a) Check if the photo sensor in the pickup unit1 is defective. b) If the sensor(0604–001393) is defective, replace it. 4-155 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 391 8) If the problem persists, check the pickup unit2. (Refer to 3.3.22. Pick-Up Unit and Sensor) a) Check if the photo sensor in the pickup unit2 is defective. b) If the sensor(0604–001393) is defective, replace it. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-156...
Page 392 (Refer to 3.3.22. Pick-Up Unit and Sensor) c) If the photo sensor is contaminated, clean it. d) If the photo sensor is defective, replace it(0604–001393). e) If the actuator is defective, replace it(JC66-03199A). 4-157 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 393 (Refer to 3.3.22. Pick-Up Unit and Sensor) c) If the photo sensor is contaminated, clean it. d) If the photo sensor is defective, replace it(0604–001393). e) If the actuator is defective, replace it(JC66-03199A). Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-158...
Page 394 2) If paper is loaded but error message has not disappeared, check the following : (Refer to 3.3.22.3. MP unit) a) If the photo sensor is contaminated, clean it. b) If the photo sensor is defective, replace it(0604–001393). c) If the actuator is defective, replace it(JC66-03217A). 4-159 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 395 1) Remove the paper from output bin tray or inner tray. 2) If this error ccurs continually, check the following. a) Check if the bin-full sensor and actuator is assembled correctly. b) Check if the bin-full sensor(0604–001393) is defective. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-160...
Page 396: Sx-Xxxx (System Error)
This IP address conflicts with that of other system. Check it P.4–171 S6-3128 802.1x authentication failed. Please contact the system administrator P.4–171 S7-1110 Engine System Failure: #S7-1110. Turn off then on P.4–172 S7-2110 Fuser Failure: #S7-2110. Turn off then on P.4–172 4-161 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 397 (Refer to 3.3.2 Rear Cover) 5) Replace the main board(JC92-02746A). (Refer to 3.3.7 Main board) NOTE Insert the MSOK to the new main board. 6) Assemble the rear cover. Turn the machine on. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-162...
Page 398 (Refer to 3.3.2 Rear Cover) 4) Replace the main board(JC92-02746A). (Refer to 3.3.7 Main Board) NOTE Insert the MSOK to the new main board. 5) Assemble the rear cover. Turn the machine on. 4-163 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 399 1) Remove the rear cover. (Refer to 3.3.2 Rear Cover) 2) Check if the MSOK is inserted correctly. Remove and reinstall it. 3) If the problem persists, contact technical support to obtain help. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-164...
Page 400 ► Symptom The machine can’t detect the wireless network card. ► Troubleshooting method 1) Check if the wireless network card is installed properly. 2) If the wireless network card is defective, replace it. 4-165 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 401 ► Error message Calibrating image density. Please wait... ► Symptom Machine is on TC calibration. ► Troubleshooting method 1) Machine will execute the toner calibration job. Please wait until error message will be disappeared. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-166...
Page 402 1) Close the front cover correctly. 2) Check if the cover open sensor connector is connected properly. Reconnect it. 3) If the sensor is defective, replace it. (Refer to 3.3.29. Side Cover Open Switch.) 4-167 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 403 4) Check if the home position sensor cable is connected correctly. 5) Remove the scan rear cover. Check if all cables on scan joint board are connected correctly. 6) If the connection is OK, replace the scan joint board. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-168...
Page 404 Fax System Failure: #S4-3111. Install fax modem card again ► Symptom Fax card is not installed properly. / Fax card is defective. ► Troubleshooting method 1) Remove and reinstall the fax card. 2) If the fax card is defective, replace it. 4-169 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 405 It seems that there is some critical issue in the USB connection between main board and OPE. Please try below steps. i) If WiFi module is installed, replace WiFi module with new one. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-170...
Page 406 2) Select “Networking Setting”. 3) “Log-In”. 4) Select “TCP/IP”. 5) Select the proper item for your machine. 6) Select “IP Setting”. 7) Select the proper item for your machine. 8) Change the IP address. 4-171 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 407 ► Troubleshooting method 1) Turn the machine off. Re-install the fuser unit, then turn the machine on. 2) If the problem persists, replace the Fuser unit(JC91-01163A (220V), JC91-01164A (110V)). (Refer to 3.2.2.5 Fuser unit) Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-172...
Page 408: U1-Xxxx (Fuser Error)
2) Remove the fuser unit. After opening the jam cover, check if jammed or wrapped paper is in the fuser unit. 3) If the problem persists, check the following: (Refer to 3.3.23. Fuser unit) a) Check if the Halogen lamp (110V : 4713–001632 / 220V : 4713–001633) is broken or disconnected. 4-173 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 409 4) If the problem persists, replace the Fuser unit(220V : JC91–01163A / 110V : JC91–01164A). 5) If the problem persists, replace the main board(JC92–02746A) or FDB board(220V : JC44-00211A, 110V : JC44-0021A)or SMPS(220V : JC44-00100C, 110V : JC44-00093C) Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-174...
Page 410 3) If the problem persists, replace the Fuser unit(220V : JC91–01163A / 110V : JC91–01164A). 4) If the problem persists, replace the main board(JC92–02746A) or FDB board(220V : JC44-00211A, 110V : JC44-0021A)or SMPS(220V : JC44-00100C, 110V : JC44-00093C) 4-175 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 411 Check if the AC connection of the Halogen lamp is disconnected or contaminated. c) Check if the thermistat(4712-001098) is disconnected. d) Check if the contact type thermistor(1404–001567) or Non-contact type thermistor(1404–001453) is broken. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-176...
Page 412 5) If the problem persists, replace the Fuser unit(220V : JC91–01163A / 110V : JC91–01164A). 6) If the problem persists, replace the main board(JC92–02746A) or FDB board(220V : JC44-00211A, 110V : JC44-0021A)or SMPS(220V : JC44-00100C, 110V : JC44-00093C) 4-177 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 413 5) If the problem persists, replace the Fuser unit(220V : JC91–01163A / 110V : JC91–01164A). 6) If the problem persists, replace the main board(JC92–02746A) or FDB board(220V : JC44-00211A, 110V : JC44-0021A)or SMPS(220V : JC44-00100C, 110V : JC44-00093C) Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-178...
Page 414 4) If the problem persists, replace the Fuser unit(220V : JC91–01163A / 110V : JC91–01164A). 5) If the problem persists, replace the main board(JC92–02746A) or FDB board(220V : JC44-00211A, 110V : JC44-0021A)or SMPS(220V : JC44-00100C, 110V : JC44-00093C) 4-179 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 415 Check if the AC connection of the Halogen lamp is disconnected or contaminated. c) Check if the thermistat(4712-001098) is disconnected. d) Check if the contact type thermistor(1404–001567)or Non-contact type thermistor(1404–001453) is broken. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-180...
Page 416 5) If the problem persists, replace the Fuser unit(220V : JC91–01163A / 110V : JC91–01164A). 6) If the problem persists, replace the main board(JC92–02746A) or FDB board(220V : JC44-00211A, 110V : JC44-0021A)or SMPS(220V : JC44-00100C, 110V : JC44-00093C) 4-181 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 417 Check if the AC connection of the Halogen lamp is disconnected or contaminated. c) Check if the thermistat(4712-001098) is disconnected. d) Check if the contact type thermistor(1404–001567)or Non-contact type thermistor(1404–001453) is broken. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-182...
Page 418 5) If the problem persists, replace the Fuser unit(220V : JC91–01163A / 110V : JC91–01164A). 6) If the problem persists, replace the main board(JC92–02746A) or FDB board(220V : JC44-00211A, 110V : JC44-0021A)or SMPS(220V : JC44-00100C, 110V : JC44-00093C) 4-183 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 419: U2-Xxxx (Lsu Error)
U2-1114 LSU Failure: #U2-1114. Turn off then on. Call for service if the problem P.4–185 persists U2–6210 LSU Failure: #U1-6210. Turn off then on. Call for service if the problem P.4–186 persists Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-184...
Page 420 Unplug and reconnect the LSU flat cable on main board. Then check the operation sound of LSU. c) If the LSU flat cable is defective, replace FFC. d) If the LSU cable is OK, replace the LSU(JC97–04017B) ► Error Code U2–6210 4-185 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 421 Check if the LSU harness is connected correctly. b) If the LSU harness is OK, check the LSU installation status. c) If the LSU installation is OK, replace the LSU. d) If the LSU is OK, replace the main board. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-186...
Page 422 Original paper jam in the exit area of scanner P.4–191 U3-3614 Original paper jam in the exit area of scanner P.4–191 U3-3713 Original paper jam in the exit area of scanner P.4–191 U3-4210 Top door of scanner is open P.4–192 4-187 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 423 Check if the spring is deformed. If the spring is defective, replace it(6107–003581). 3) Check If the regi sensor is OK, check the scan sensor and scan actuator. If their operation is abnormal, replace the defective part. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-188...
Page 424 3) If the regi sensor is OK, check the scan 1 sensor and reflect film. • If the scan 1 sensor is defective, replace it(0604–001381). • If the reflect film is contaminated, clean it. 4-189 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 425 3) If the regi sensor is OK, check the scan 2 sensor and exit sensor. • If the scan 2 sensor is defective, replace it(0604–001381). • If the exit sensor is defective, replace it(6107–003581). Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-190...
Page 426 2) If the regi sensor is OK, check the scan 2 sensor and exit sensor. • If the scan 2 sensor is defective, replace it(0604–001381). • If the exit sensor is defective, replace it(6107–003581). 4-191 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 427 2) If the problem persists, check the cover open sensor. a) Open the DSDF cover. Remove the spring. b) Remove 4 screws. c) Check if the sensor connector is connected correctly. If the sensor is defective, replace it(0604–001393). Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-192...
Page 428: Image Quality Problems And Solutions
The first step is to generate prints using printable pages embedded in the printer on laser paper. The paper should be from an unopened ream that has been acclimated to room temperature and you should ensure that genuine Samsung Toner is installed in the printer.
Page 429 For checking the reproduction of small text White Gap pattern For checking color to color, color to mono white gap Rulers For checking the magnification error (unit : cm) Rulers For checking the magnification error (unit : inch) Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-194...
Page 430 4. Troubleshooting How to analysis the defect image See the next flow chart. According to the part remain life, cause can vary. Check the part remain life. Check the defect whether periodic or not. 4-195 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 431: Vertical Black Lines
If the Charge Scorotron saw is defected? Replace Drum unit. (Refer to 3.2.1.) Scanner unit is contaminated. Wife the surface of contaminated parts with a soft cloth. (ADF Glass / Mirror / CCD Sensor) Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-196...
Page 433: Vertical Light Or White Lines
– Put the hook into the gap between DR and Blade. – Pull out foreign substances. Developer is empty Replace Developer unit. Check the toner remain on Report page. Check the toner layer on Roller-Magnetic is uniform or not. (Refer to 3.2.2.2.) Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-198...
Page 434 The path of Laser beam is blocked. Clean the LSU window. (Foreign substance is on the LSU window.) OPC is scratched or contaminated in the vertical Replace Drum unit. direction. (Refer to 3.2.1.) 4-199 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 435: Horizontal Periodic Black Lines, Dots
Poor connection between CR terminal and Set. Wipe out the surface of contaminated CR terminal. Poor charge voltage of HVPS (MHV) Check the connection between MHV terminal and connector. Replace HVPS. (Refer to 3.3.5.) Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-200...
Page 436: Horizontal Periodic Light/Dark Lines, Dots
– Damaged by high voltage in a short time. (Refer to 3.2.1.) Horizontal periodic Light/Dark bands (Roller-Magnetic, Replace Deve unit. 35.7mm) (Refer to 3.2.2.) – Roller-Magnetic is inferior in quality. – V-groove of the surface of Roller-Magnetic is not uniform. 4-201 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 437: Blurred Image
(Refer to 4.4.6.7.) Connection between HVPS and THV is incorrect. Check if the connection between THV high voltage terminal and HVPS THV terminal is correct. Check if the connection of HVPS and TR correct. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-202...
Page 438: Foggy Image
T1 Voltage is abnormally high Check the connection in HVPS. – Connection of Transfer rollers in THV, TR Replace HVPS. (Refer to 3.3.5.) HVPS operates abnormally. Replace HVPS. HVPS is damaged or broken. (Refer to 3.3.5.) 4-203 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 439: Light Image
Occur the poor Transfer. Replace HVPS. (Refer to 3.3.5.) Output voltage of HVPS is abnormally low. Replace HVPS. – Color density becomes low. (Refer to 3.3.5.) TC Sensor operates abnormally. Replace Toner cartridge. (Refer to 3.2.1.) Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-204...
Page 440: Uneven Pitch And Jitter Image
- Toner cartridge. - Drum unit. - Main drive unit. Under 1mm periodic jitter or horizontal bands has Check if the LSU is assembled incorrectly, replace the occurred. screws. Replace LSU (Refer to 3.3.3.) 4-205 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 441: Skewed Image
Clean or replace the contaminated roller. (Refer to 3.2.5.) Is the transfer belt installed properly? Reinstall ITB unit. Is the DADF installed and adjusted properly? Reinstall the DADF unit. Adjust DADF skew. (Refer to 4.7.) Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-206...
Page 442: Poor Fusing Performance
The problem persists, replace Fuser unit. Paper is wrapped on the Heating roller. Remove a wrapped paper and print the demo page. If there are some problems on the printout, replace Fuser unit. 4-207 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 443: Stain On The Paper Back Side
Clean or replace the Transfer roller Assembly. Are the fuser belt and pressure roller dirty? Clean the fuser belt and pressure roller. Check the pressure roller surface is damaged or Replace Fuser unit. scratched. (Refer to 3.2.2.5.) Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-208...
Page 444: Other Errors
6) Bad connection between the main board and the CRUM Joint PBA Check the connection between the main board and the CRUM Joint PBA. If the connection is bad, replace the harness or the CRUM Joint PBA or main board. 4-209 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 445 2) So when service man replace the transfer roller unit (lifespan is 150K), he must clean up the contaminated paper guide rib. And we can prevent paper edge contamination from paper guide rib. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-210...
Page 446: Fuser Problem
1) Acoustic noise in Fuser unit • Symptom : Acoustic noise from fuser assembly in early stage of printing • Cause : Fuser gear is damaged. • Troubleshooting 1) Replace the fuser unit with new one. 4-211 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 447: Scanner And Document Feeder Problem
P.4–218 ADF is not recognized and an S3-3211 error occurs or copying must be P.4–219 performed from the platen. During copy or scan job, the original paper JAM and U3–3213 error occur. P.4–220 Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-212...
Page 448 When power on the copier machine, UI indicate CCD Lock message and FR-Carriage can’t move on the rail. • Cause : Tilted copier set over 20 degree. When operate scanner in FR pushed condition. • Troubleshooting 1) Open the scan glass 2) Bend the spring like picture 4-213 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 449 2) Remove the connector and 1 screw. 3) Lift up and remove the ADF unit. 4) Remove 4 screws from the each hinge unit. And then replace the hinge unit with new one. 5) Reassemble the ADF unit again. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-214...
Page 450 2) Remove the ADF separation pad then replace it with new one. 3) Remove the Guide Pickup by pressing the side as shown below. 4) Assemble the new Guide Pickup. 5) Update the firmware as the latest version. 4-215 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 451 24V output channel before replacing the SMPS. 5) If the main board and signal is abnormal and all 24V output channels are nearly 0V, inspect the harness, connector and main board. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-216...
Page 452 2) Perform a copy job from the ADF and see if image distortion occurs. Repeat steps 1 and 2 if there is distortion. 3) If image distortion is removed then tighten the hinges’ screws. 4-217 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 453 [How to perform above step 4] a) Remove the ADF cover. b) Remove the ADF pick up Assy. c) Use a razor knife to shave the cover area which is binding with the Registration ROLLER-IDLE. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-218...
Page 454 ADF power cable fails. • Troubleshooting 1) Reassemble the ADF power cable and if it does not solve the problem, replace the cable. 2) Adjust harness and make it fixed with cable tie. 4-219 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 455 2) If yes, refer to following guide. a) Remove 3 screws. b) Remove the linker pressing its upper side to the inner direction. And then, remove the front cover. c) Remove 4 screws. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-220...
Page 457: Drive Unit Problem
(Service Mode > Diagnostics > Engine Diagnostics > Engine Test Routines > Fuser Motor Forward) 3) Remove the fuser unit. And execute the fuser motor test again. 4) If the machine still makes noise, replace the “DRIVE-FUSER EXIT” Assy. 5) If not, replace the fuser unit. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-222...
Page 458: Feeding System Problem
Product name : HANARL SN-250 Manufacture : KANTO KASEI, Inc. Appearance : Orange Directions for use : Soak an object in HANARL, or apply it by brushes. After having been dried for 30 minutes, do ASSY. 4-223 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 459 1) Check the harness connection. If the harness is not connected correctly, reconnect it. 2) Check the pick up unit connector on main board. If the connector has some problem of soldering, replace the main board. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-224...
Page 460 If the feed rollers can not rotate, open the rear cover and check the motor and gears. 2) Check the connection between the main board(CN27) and feed motor. 3) If the problem persists, replace the main board. 4-225 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 461: Lsu Problem
Cause : LSU motor defect • Troubleshooting 1) Enter the service mode and execute the LSU motor test. 2) If the LSU motor run sound is loud, replace the LSU. 3) If not, check the other unit. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-226...
Page 462: Software Problem
4. Troubleshooting 4.8.7. Software problem Problem Description Troubleshooting Page Driver installation problem P.4–228 Job pause problem P.4–229 Scan to PC login failure P.4–230 Script error in Internet Explorer P.4–231 4-227 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 463 SOP product at Plant. 2) Can confirm the exact CD information through barcode and can apply the exact CD to product. Barcode information on CD Artwork (The sample for K4350) ▪ Before ▪ After Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-228...
Page 464 1) During job pausing process, keep valid state of pause process. a) Pausing → Paused b) If user press cancel, paused → canceling → canceled. c) If user press continue, paused → resuming → progressing. 4-229 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 465 1) If Login Failure problem is happened and Easy Printer Manager lower than 1.03.45.01 version is installed on customer PC, please update Easy Printer Manager to the latest version (from Download Center of Samsung web site) 2) Launch Easy Printer Manager and check whether ‘Enable Scan from Device Panel’ is checked in the Scan to PC Settings menu.
Page 466 Cause : In protected mode, the “RegOpenCurrentUser” function with write authority returns error or access denied. Can not write on the HKEY_CURRENT_USER registry. • Troubleshooting 1) Download the latest driver and install it. 4-231 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 467: Electrical Circuit Problem
Cause : The spring plate of the side cover open sensor is deformed by the deformation of the stopper of the side cover. • Troubleshooting 1) Replace the side cover open sensor Assy or deform the spring plate to normal shape. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-232...
Page 468 24V output channel before replacing the SMPS. 5) If Main board and signal is abnormal and all 24V output channels are nearly 0V, inspect the harness, connector and main board. 4-233 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 469 3) HDD makes a loud noise. • Symptom : The Hard Disk Drive makes a loud noise when working. • Cause : HDD itself has defects. • Troubleshooting 1) Replace the HDD with new one. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-234...
Page 470 Surge voltage from the outside may cause the defects. 4) If those components have visible defects, then the main board should be changed. 4-235 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 471 2) If the touch malfunction persists, check the followings. a) Press "Power button“ until the pop up will be displayed. b) Press pop-up area except “Cancel” and “Turn Off” button until the password window will be displayed. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-236...
Page 472 Proiority : 1.(default) → 4. 401K_500K → 5. 500K_599K → 3. 148K_290K → 2. 86K_216K f) Check the touch operation. If the touch malfunction persists, change “Touch Config” to another value and test the touch operation again. 4-237 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 473 Symptom : After turning the machine on, it can not turn on. And OPE lamp is not on. • Cause : The main board harness is not connected correctly. • Troubleshooting 1) Unplug all the harness from the main board. Then reconnect them. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-238...
Page 474 If the meatallic sticker has attached on Active NFC module, NFC will not works fine. Because metallic sticker block electronic signal between NFC model and tag. If you attached following sticker on NFC module, remove it now. 4-239 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 475: Adjusting The Adf(Dsdf_Radf) Skew
4. Troubleshooting 4.9. Adjusting the ADF(DSDF_RADF) skew 1) Stand the ADF unit. Loosen 2 screws securing both hinge units slightly. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-240...
Page 476 If the skew image is like a below sample, adjust the hinge unit to the direction of arrow. (1 scale => 1.0 mm skew adjustment) b) If the skew image is like a below sample, adjust the hinge unit to the direction of arrow. (1 scale => 1.0 mm skew adjustment) 4-241 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 477 4. Troubleshooting 3) Detach the ADF sponge after adjusting the skew. Place the ADF sponge on platen glass. And then close the ADF unit to stick the sponge. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-242...
Page 478: Spds (Smart Printer Diagnostic System) Application
Galaxy Note series (Note1, Note2, Note3,…) • Galaxy Tab series (Tab7.0, Tab7.7, Tab8.9, Tab10.1,…) b) Android version • Android 4.0 or later (Ice Cream Sandwich) 2) Printer a) USB support model b) Wifi-Direct support model 4-243 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 479: Spds App Installation And Login
Press ‘ACCEPT’ after checking required authority. 5) Installing • SPDS App will be installed. 6) Installation Complete • After completing install App you can see installation result. If you want to run App press ‘OPEN’. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-244...
Page 480: User Registration Request
If Partner ID is invalid you cannot receive approval of administrator. 3) Request User Registration • After request of user registration wait for approval of administrator. • If approved by the administrator email notification will be sent out. 4-245 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 481: Change_Reset Password
Confirm Authentication Code to e-mail of registered user. 4) Input Authentication Code • Press ‘OK’ after input authentication code. 5) Registration Password • Input your password. 6) Complete Registration • Press ‘OK’ and then login at login screen. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-246...
Page 482: Login
Try login after input ID and Password. • If you forget your password, press ‘Change/Reset your Password’. 3) Success login • If you have successful login you can see the four device connectivity method. 4-247 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 483 When present device USIM and USIM that used at sign up are different you can login after USIM Change Request. 3) USIM Change Request • You can login via new ID and password after administrator approve USIM change. • USIM information will be updated you cannot login with existing USIM. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-248...
Page 484: Select Connect Method
Once SPDS has connected you can see User Information Consent Screen. 4) Fail Device Connect • When your printer firmware is not supported by SPDS a temporary device error pop-up message will occur. 4-249 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 485 When NFC tagging ‘Wi-Fi Direct’ device connection is made confirmation window pops up. • Unlike ‘Wi-Fi Direct’ NFC Tagging method is directly connected to the printer. The list of available devices is omitted. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-250...
Page 486 1) Device Connect Method • Press ‘Without Connection’. • Need no connection to device ‘Approval process of user information’ is omitted. 2) Initial Screen • -You can see initial screen does not include any device information. 4-251 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 487: Consent To Customer Information
2) Customer Information Consent • Customer consent has not been completed this screen comes out. 3) Input information • Check the checkbox after reading terms. • Input name, company, e-mail of customer, and then press ‘Consent’. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-252...
Page 488: Spds Menu Introduction
4) When there is no error • If connected device has no error code pop-up comes out. 5) Auto Complete • If you input more than two characters, Error Code auto complete function is offered. 4-253 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 489 After input search condition conduct search. 5) Result list • The results of search condition comes out as a list. 6) See the detail • By selecting items from list you can see detail. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-254...
Page 490 Corrective Part and History of Each Service Engineer. 3) Subordinate Menu Selection • Corrective Histories are listed by selecting menu. 4) See the detail • Detailed Action comes out by selecting Corrective history list. 4-255 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 491 2) Authority Confirm • Requesting Statistics require administrator authority. So if you have no administrator authority, you cannot use this function. 3) Requesting Statistics • Usage/Statistics History will be sent to e-mail of requester. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-256...
Page 492 If movie does not exist a download confirmation pop-up comes out. NOTE Movie is saved to SD Card. (/Card/Android/data/com.sec.spds/files/video/) 4) Play Movie • Play Movie that exist in SD card. • Movie support landscape mode. 4-257 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 493: Diagnosis Mode
3) Device Sleep Mode • If device status is sleep you can use diagnosis mode after wake-up process. 4) Device in use • However, wake-up device you cannot use diagnosis before status become ready. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-258...
Page 494: Test Mode
1 sided, Simplex/2 sided, Duplex, Number of Pages to Print is only enable at ‘Prints out a blank sheet’. • ‘Prints out a blank sheet’ 1 to 100 can be entered. 3) Print • When press Print, options set in the print are utilized. 4-259 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 495: Information Mode
Preferences Information indicates Model Name, Device Serial Number, Date of Installation, Firmware Version. 4) Date of First Set Installation • Date of First Set Installation, Firmware information indicate each information. 5) Print • Press ‘Print’, information indicated on UI will print out. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-260...
Page 496 Supplies indicate Supplies information of connected device. 2) Network • Network indicate Network information of connected device. 3) Fax Report • FAX REPORT Fax Sent, Fax Received, Fax Protocol Dump, Fax Diagnostics . 4-261 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 497: Service Mode
Export data of printer press ‘OK’. 4) Import • Importing data of data that exported from connected printer press ‘OK’. 5) Complete • After end of Import press ‘OK’, Export menu ends. • Device will reboot. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-262...
Page 498 • Log names that can transport are indicated on screen. Select save method(Server) 6) Server Transport Complete • After completing upload pop-up comes out. • Press ‘OK’ then ‘Send Debug Log’ Menu end. 4-263 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 499 2) IP Setting • Input IP Address, Subnet Mask, Gateway. • Press OK. 3) Change Complete • If IP changing complete normally, above pop-up comes out. • Press ‘OK’, then ‘IP Setting’ Menu end. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-264...
Page 500 Press Service → Device Settings. Press Counter Initialization 2) Counter Initialization • Select item to initialize. 3) Initialization Complete • If initialization complete normally, pop-up comes out. Press ‘OK’ you can initialize other counter value. 4-265 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 501 2) Footer Setting • When press ‘ON’ button, activate Footer value. • When press ‘OFF’ button, inactivate Footer value. 3) Footer Change Request • If Footer Setting is requested normally toast message will occur. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-266...
Page 502: Corrective Upload
Part for Actions are Feeding, Main board, Delivery, Belt, Scan, Sensor, Power, Fixing, Option, Fax, Frame, Phenomenon, LSU, Application, Driver, Firmware, Others. 5) Input Detailed Action • Part of Action and Detailed Action are required. • Input requirements and press ‘Upload’ button 4-267 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 503: Exceptions
If connection between App and device ( e.g. device reboot, Timeout ), go to device connection menu. 2) Disconnected Devices • For App reconnect to device go to device connection menu before indicate subordinate menu. 3) Subordinate Menu • If device connection perform normally you can see subordinate menu. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-268...
Page 504 In this case it is necessary to check the network. 4) Network Normal • When network (3G, LTE, WIFI) is connected normally, try search. 5) Normal Result • Because there is no problem with the network App will show normal results. 4-269 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 505: Connection Diagram
The connection diagram includes the harness part code as shown below. • Black text harness code is for color and mono model in common. • Blue text harness code is for mono model. • Red text harness code is for color model. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 506: Connection Diagram (Fuser_Exit)
EXI T2 JC 39-01607A EXI T1 FULL DUPLEX RETURN Col or onl y. T1 POSI TON JC 39-01629A EXI T2 EXI T2 FULL SI DE COVER OPEN JC 39-01610A Col or onl y. FUSER FA Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 507: Connection Diagram (Pick Up_Ph Drive_Side)
DUPLE X nPAPE R_ J AM _ DUPLEX OUT _FAN_ DUPLEX nDETEC T_FAN_ DUPLEX 3 . 3 V ADC_M P_ SI ZE M P SI ZE JC 39-02073A SE NSOR JC39 -02087A MAIN PB A Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 508: Connection Diagram (Lsu_Hvps)
G N D AD C _LSU _TEMP _C O N 5V1_LP 5V1_LP C LK_LSU _O U T nR EAD Y_LSU _I N nSTAR T_LSU _O U T G N D 24V3 24V3 nD ETE C T_LSU Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 510: Connection Diagram (Fdb_Smps)
H EA TER S/ W TYPE 5 TYPE 5 LI VE NEU TRA L JC 39- 01585A M AI N SW I TC H JC 39- 01582A JC 39- 01581A I N LET GN D Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 511: Connection Diagram (Ui)
KU P2M C B 5V_O PE nKE Y_SO FT_PW R _AVR 5V_O PE 5V_O PE 5V_O PE R ST_U SB _HU B_O PE nR ST_U I GN D GN D M AI N PBA Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 512: Connection Diagram (Front_Opc)
CRUM CRUM CRUM W ASTE I NST JC39- 01675A JC39- 01675A JC39- 01675A JC39- 01675A STEP TC K SENSOR FRONT COVER OPEN TC M SENSOR W TB STEP TC C SENSOR TC Y SENSOR Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 513: Connection Diagram (Scanner)
3. 3V_LP 3. 3V_A1000 3. 3V_LP 3. 3V_A1000 3. 3V_LP GN D GN D GN D GN D 5V2_LP 5V2_LP 5V2_LP 5V2_LP GN D GN D 10V_CC D 10V_CC D 10V_CC D 10V_CC D Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 514: Connection Diagram (Double Cassette Feeder)
FT2_LI M I T 3. 3V nSENS_P_FEED2 5V_SUSP FEED2 SI DE COVER OPEN CN3 SI DE COVER OPEN 24V4 COVER OPEN nSI DECOVER_OPEN STEP PI CKUP1 STEP STEP STEP FE ED STEP PI CKUP1 STEP 5-10 Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 515 ODEM NDCD_M ODEM 1 NDCD_M ODEM 1 NRST_M ODEM 1 TXD_M ODEM RXD_M ODEM FAX2 3. 3V 3. 3V AOUT nCTS_M ODEM nRTS_M ODEM RI _M ODEM nI NT_M ODEM DCD_M ODEM Copyright© 1995-2017 SAMSUNG. All rights reserved. 5-11...
Page 516: Reference Information
To clean the frame and scan glass Black soft cloth To cover the OPC drum Service Install guide, User guide, When installing the machine. Installation Admin guide Software CD When installing the machine. Installation Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 517 Image Remark Test Chart To check the image quality Service A4 image, A3 image, • Skew Spare Kit To fix the unit or parts Service Screw, E-Ring • Clamp To form the harness Service Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 518: Glossary
IP addresses to client hosts. Dual Inline Memory Module (DIMM), a small circuit board that holds memory. DIMM stores all DIMM the data within the machine like printing data, received fax data. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 519 Hard Disk Drive (HDD), commonly referred to as a hard drive or hard disk, is a non-volatile storage device which stores digitally-encoded data on rapidly rotating platters with magnetic surfaces. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 520 As most faxes consist mostly of white space, this minimizes the transmission time of most faxes. Modified Modified READ (MMR) is a compression method recommended by ITU-T T.6. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 521 Resolution resolution. Server Message Block (SMB) is a network protocol mainly applied to share files, printers, serial ports, and miscellaneous communications between nodes on a network. It also provides an authenticated Interprocess communication mechanism. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 522 (WAP) and any wireless laptop or WPA-PSK desktop devices. WPA-PSK generates a unique key for each session between a wireless client and the associated WAP for more advanced security. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 523 XML Paper Specification (XPS) is a specification for a Page Description Language (PDL) and a new document format, which has benefits for portable document and electronic document, developed by Microsoft. It is an XML-based specification, based on a new print path and a vector-based device-independent document format. Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 524: Model Name And Code
- Applying Independent sub brand name by Segment : Xpress / ProXpress / MultiXpress 2) Model code Information • Basic Structure : [SL-●○○■□◆◆] ◆◆ : Function Information • Function Network Wireless Network Duplex Printing Reverse Type ADF XOA (eXtensible Open Architecture) Handset Auto Document Feeder Copyright© 1995-2017 SAMSUNG. All rights reserved.
Page 525 Change SMPS code. (220V : JC44–00100C → JC44–00100D / 110V : JC44–00093C → JC44–00093D) 1.30 11/Oct/2016 P.4–145 Update the troubleshooting for M1–1613 error. 1.31 03/Nov/2016 P.4–65 ~ Add missing errors (A2–2611/A2–2613/C3–1414/S1–2550/U2–6210) 1.32 26/Dec/2016 P.3–5 Add the paper dust stick cleaning. Copyright© 1995-2017 SAMSUNG. All rights reserved. 6-10...
Page 526 CIS, Africa E.Asia, W.Asia, https://gspn2.samsungcsportal.com China, Japan N.America, S.America https://gspn3.samsungcsportal.com This Service Manual is a property of Samsung Electronics © 2017 Samsung Electronics Co.,Ltd. Co.,Ltd. All rights reserved. Any unauthorized use of Manual can be punished under Printed in Korea applicable International and/or domestic law.

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