Samsung MultiXpress K4 Series Service Manual page 349

► Error Code
H2–6241 / H2–6242 / H2–6243 / H2–6244
► Error message
Finisher Failure: #H2-624x. Check finisher. Call for service if the problem persists
► Symptom
Paper Support failed to leave home during initializing. (H2-6241)
Paper Support failed to reach home during initializing. (H2-6242)
Paper Support failed to leave home during printing. (H2-6243)
Paper Support failed to reach home during printing. (H2-6244)
► Troubleshooting method
1) If there is jammed paper on the path, removing paper manually. Open and close finisher stapler door or jam cover
to check if finisher executes initialization process. If Paper Support still doesn't go back to home position and
error does not disappear, follow the instructions below :
2) Does paper support interrupt sensor work well?
a) Make sure interrupt sensor cable is connected well to the sensor connector.
b) Make sure interrupt sensor cable is connected well to the main board connector.
c) Check the paper support's sensor plug.
d) If you need, replace the interrupt sensor.
3) Does finisher Paper Support motor gear set work well?
a) Make sure gear set can rotate smoothly.
b) Make sure each gear is not broken.
c) Replace the gear set.
4) Check if any debris existed. Please make sure to remove any debris.
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4. Troubleshooting
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