Preparing A Usb Flash Drive - HPE Synergy 813562-001 Maintenance And Service Manual

If the local appliance module is the active appliance module in an appliance cluster and if the standby appliance module is
reachable, the support dump will contain the data for both cluster members. Otherwise, a support dump is created with data
for the local appliance module only.
CAUTION: Creating the support dump file overwrites any existing backup file on the appliance module. If possible,
refrain from creating a support dump if you have not copied the backup file to an external location for safekeeping. Use
the User interface to download the backup file.
The support dump file is encrypted by default.
Prerequisites
• Privileges: Infrastructure administrator
• Use a USB 2.0 or 3.0 device drive, formatted as an NTFS or FAT32 file system and with only one partition. If necessary, use
a computer to format the USB drive.
The USB drive must have enough free space (typically 1 GB to 4 GB) to store the support dump file.
Procedure
1. Install the USB drive in the USB port of the local appliance module.
2. Access the appliance maintenance console main menu.
For more information, see Access the appliance maintenance console using a keyboard, video monitor, and mouse.
3. Select Support dump.
A new set of commands appears.
4. Do one of the following:
Select Create support dump to create a support dump file and copy it to the USB drive.
•
Select Download existing support dump to copy a support dump file from the appliance module to the USB drive.
•
5. Wait until the support dump file is copied. The message on the screen states that the support dump was successfully
completed and that it is safe to remove the USB drive.

Preparing a USB flash drive

Prerequisites
IMPORTANT: Hewlett Packard Enterprise recommends that you prepare a USB flash drive immediately after installing
and after updating the appliance module firmware so that you always have a USB flash drive that matches the currently
installed version of the appliance module image. For environments with multiple versions, create separate USB drives,
one for each version.
Make sure that you have the following:
• Computer running either Linux or Microsoft Windows operating system
• USB flash drive with 4 GB of memory, or greater
• Internet connection
Removal and replacement procedures
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