HPE Synergy 813562-001 Maintenance And Service Manual
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HPE Synergy 813562-001 Maintenance And Service Manual

HPE Synergy 813562-001 Maintenance And Service Manual

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HPE Synergy Appliances Maintenance and Service Guide
for HPE Synergy Composer and HPE Synergy Image
Streamer
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications, and requirements for
hardware components and software for the HPE Synergy Composer and HPE Synergy Image Streamer. This guide is for an
experienced service technician. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment,
trained in recognizing hazards in products, and are familiar with weight and stability precautions.
Part Number: 862889-006
Published: July 2020
Edition: 6

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Summary of Contents for HPE Synergy 813562-001

  • Page 1 This guide describes identification and maintenance procedures, diagnostic tools, specifications, and requirements for hardware components and software for the HPE Synergy Composer and HPE Synergy Image Streamer. This guide is for an experienced service technician. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
  • Page 2 © Copyright 2016-2020 Hewlett Packard Enterprise Development LP Notices The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    Power procedures for a frame that is part of a multiframe management ring with Image Streamer......................41 Powering down an HPE Synergy frame that is part of a multiframe management ring with Image Streamer....41 Powering down the compute module ...............................41 Powering up an HPE Synergy frame that is part of a multiframe management ring with Image Streamer......42...
  • Page 4 Resetting the HPE Synergy appliance to original factory settings......................48 About factory reset.......................................48 Resetting the appliance module using the appliance maintenance console..............49 Connecting to the HPE Synergy Console using a keyboard, video monitor, and mouse..............50 Connecting to the HPE Synergy Console using a laptop computer......................51 About appliance updates........................................52 Specifications.........................54...

  • Page 5: Illustrated Parts Catalog

    Illustrated parts catalog This chapter lists the hardware spare parts supported by the server. Mechanical components Customer self repair: mandatory Description Spare part number Appliance bay blank 813562-001 For more information, see "Removal and replacement procedures." System components Item Description System board spare parts System battery spare parts Processor spare parts...

  • Page 6: Processor Spare Parts

    System board (HPE Synergy Image Streamer) 841450-001 Processor spare parts Customer self repair: optional Description Spare part number 2.4-GHz Intel I3-4330TE processor (HPE Synergy Composer) 824368-001 2.3-GHz Intel E3-1268L processor (HPE Synergy Image 841448-001 Streamer) SATA SSD spare parts Customer self repair: mandatory...

  • Page 7: Customer Self Repair

    Customer self repair Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement.
  • Page 8 Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour même ou dans les 4 heures, celle-ci vous sera facturée.
  • Page 9 Customer Self Repair Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn Hewlett Packard Enterprise (oder ein Hewlett Packard Enterprise Servicepartner) bei der Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen Hewlett Packard Enterprise dieses Bauteil zum Austausch direkt zu.
  • Page 10 sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al producto. NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes.
  • Page 11 (5) werkdagen, retourneren aan Hewlett Packard Enterprise. Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan Hewlett Packard Enterprise u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant betaalt Hewlett Packard Enterprise alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/transportonderneming hiervoor wordt gebruikt.
  • Page 12 Illustrated parts catalog...
  • Page 13 Illustrated parts catalog...
  • Page 14 Illustrated parts catalog...
  • Page 15 Illustrated parts catalog...

  • Page 16: Removal And Replacement Procedures

    Removal and replacement procedures This chapter provides detailed instructions on how to remove and replace component spare parts. Electrostatic discharge recommendations CAUTION: To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts.

  • Page 17: Preparing A Usb Flash Drive

    If the local appliance module is the active appliance module in an appliance cluster and if the standby appliance module is reachable, the support dump will contain the data for both cluster members. Otherwise, a support dump is created with data for the local appliance module only.
  • Page 18 Procedure 1. Identify the version of the appliance module image. (HPE Synergy Composer) View the firmware version on the Appliance panel of the HPE OneView Settings screen. (HPE Synergy ImageStreamer) View the firmware version: • In the appliance maintenance console using the View option.

  • Page 19: Powering Up The Appliance Module

    • For HPE Synergy Image Streamer, from the main menu of the Image Streamer interface, select Deployment Appliances > Actions > Shutdown. This will power down both appliance modules in a high-availability cluster. To power down just one of the appliance modules, or if the appliance module is in a standalone configuration, select the Shutdown option from the appliance maintenance console of the appliance module to be serviced.

  • Page 20: Removing An Appliance Module

    Removing an appliance module The steps that you follow to remove the appliance module depend on whether the appliance module is Image Streamer or Composer: Removing a Composer appliance • • Removing an Image Streamer appliance Removing a Composer Prerequisites Before removing a Composer: •...
  • Page 21 NOTE: The appliance module is unavailable during the role exchange and unable to respond to requests while services are reassigned. HPE OneView services will be stopped on the active appliance module and restarted on the standby appliance module. Operations in progress might be interrupted and need to be restarted.

  • Page 22: Removing An Image Streamer

    6. Verify that the standby appliance module is removed from the cluster either by examining the Appliance panel on the Settings screen, or by using the View details command of the HPE OneView Maintenance Console. For more information, see View the appliance details in the HPE OneView User Guide for HPE Synergy on the Hewlett Packard Enterprise website http://www.hpe.com/info/synergy-docs.
  • Page 23 HPE OneView Help for HPE Synergy on the Hewlett Packard Enterprise website (http://www.hpe.com/support/OV- OLHS). 3. Use the HPE Image Streamer Maintenance Console to power down the appliance module that you want to remove. For more information, see "About the Maintenance console."...
  • Page 24 • When an appliance module is removed, an alert displays on the HPE OneView SERVERS > Enclosures screen, after 3 to 4 minutes. This alert displays as soon as the appliance module removal operation starts and notifies you that the expected Image Streamer is missing.
  • Page 25 Known issues during Image Streamer appliance removal or insertion Contact your authorized support representative with a support dump of HPE OneView and Image Streamer appliances when: • The Insert Image Streamer Appliance or Remove Image Streamer Appliance tasks on the SERVERS > Enclosures screen report errors and direct you to contact your authorized support representative.
  • Page 26 OS volumes are impacted. Action Contact your authorized support representative after creating a support dump from HPE OneView and Image Streamer appliances. Appliance removal or reinsertion might fail because the appliance has no OS volumes...
  • Page 27 • After you insert an appliance, the SERVERS > Enclosures screen in the HPE OneView user interface displays an alert about the interconnect link topology with state as Cleared. This state update might take up to 6 minutes from the time you insert the appliance.
  • Page 28 • When the same appliance that was removed earlier is reinserted, the reinserted appliance undergoes a factory reset and powers off. Then, you must click the Factory Reset link on the SERVERS > Enclosures screen in HPE OneView user interface.

  • Page 29: Removing The Access Panel

    Removing the access panel Before you perform this procedure: • Make sure you have a T-10 Torx screwdriver available. • Create and download a backup of the appliance module. For more information, see "Creating and downloading an appliance backup." • Prepare a USB flash drive with the currently installed image of the appliance module.

  • Page 30: Reimaging The Appliance Module With The Preloaded Usb Drive

    • A T-10 Torx screwdriver. • A backup of your settings and data that you have created using the HPE OneView backup utility. If you use HPE Synergy Image Streamer, you also should have a backup using Image Streamer. •...
  • Page 31 ( HPE Synergy Image Streamer)If you are reinserting a repaired appliance module, insert it now and allow 15 to 20 minutes for it to restart.
  • Page 32 A serial console window opens. d. Press Enter. 4. Locate the Power/Reset LED indicator on the HPE Synergy appliance module front panel. If there are multiple appliance modules, locate the indicator for the one to be reimaged. 5. Use the applicator to press the pinhole button (located inside of the Power/Reset LED indicator) for more than 10 seconds.

  • Page 33: Removing And Replacing An Appliance Module Processor

    6. Release the pinhole button as soon as you see the flashing Active LED. If connected, the HPE Synergy Console shows progress messages. The front panel UID flashes blue throughout the reimage process. After reimaging, the appliance module reboots, updates the firmware to the version stored on the preloaded USB drive, and starts HPE OneView.
  • Page 34 • Remove the Composer from the frame. • Remove the Image Streamer from the frame. 2. Remove the heatsink, unfastening the four captive screws in a diagonal fashion. 3. If you are reusing the processor or heatsink, remove the thermal grease with an alcohol swab. 4.
  • Page 35 CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board, do not touch the processor or the processor socket contacts. 2. Lower the load plate over the processor socket and place the load lever securely in its latch. 3.

  • Page 36: Removing And Replacing Appliance Module Memory

    Removing and replacing appliance module memory Before you perform this procedure: Create and download a backup of the appliance module. For more information, see "Creating and downloading an • appliance module backup." • Prepare a USB flash drive with the currently installed image of the appliance module. For more information, see "Preparing a USB flash drive for reimaging an appliance module."...
  • Page 37 WARNING: The appliance module contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury: •...

  • Page 38: Updating The Serial Number

    For more information about restoring the backup, see one of the following documents: • HPE OneView User Guide for HPE Synergy on the Hewlett Packard Enterprise website at http://www.hpe.com/ support/OV-UGS HPE Synergy Image Streamer User Guide on the Hewlett Packard Enterprise website at https//www.hpe.com/info/ •...

  • Page 39: Installing The Access Panel

    After about 15 or 20 minutes, the login prompt appears to indicate that the reimage is complete. For a Composer, it will take up to 20 minutes for HPE OneView to be ready to use. A full recovery can take several hours.

  • Page 40: Removing And Replacing An Appliance Bay Blank

    Removing and replacing an appliance bay blank Remove the component as indicated. Slide the appliance module into the bay until it clicks into place. Removal and replacement procedures...

  • Page 41: Power Procedures For A Frame That Is Part Of A Multiframe Management Ring With Image Streamer

    Image Streamer To power down an HPE Synergy frame that is part of a multiframe management ring that includes Image Streamer, use the steps in this topic to ensure that the appliance modules are powered down in the correct order.

  • Page 42: Powering Up An Hpe Synergy Frame That Is Part Of A Multiframe Management Ring With Image Streamer

    OS/Hypervisor keep trying to boot from PXE 3. Log into HPE OneView, navigate to the server hardware page, and click Actions > Reset. Clicking the reset button performs a warm reset that immediately resets the server without removing power.

  • Page 43: Component And Led Identification

    • Flashing red—Critical error The appliance Health LED provides health status of the appliance module. If the Health LED indicates a warning or a critical error, connect to the HPE Synergy console to troubleshoot. Table Continued Component and LED identification...
  • Page 44 Activity LED Indicates which appliance module is active: • Off—Indicates that the appliance module is the standby in a Highly Available configuration or HPE OneView is in an error state. • Solid green—Indicates that the appliance module is active. •...

  • Page 45: Troubleshooting

    About the appliance maintenance console The appliance maintenance console provides a limited set of administrative commands for an appliance. The appliance maintenance console is an important tool for troubleshooting appliance issues when the HPE OneView UI or Image Streamer is not available.

  • Page 46: Access The Appliance Maintenance Console Using A Keyboard, Video Monitor, And Mouse

    • Appliance is being restored from a backup file • Appliance is being reset to factory default settings Commands The body of the main menu contains commands that can be used: • To view the appliance details. • To restart the local appliance. •...
  • Page 47 On either HPE Synergy Frame Link Module on the rear of the frame On connection, the Synergy console is displayed. 2. On the HPE Synergy Console, select Actions > Serial consoles > Appliances and choose the appliance you want to access. 3. Enter the user name, maintenance, at the login prompt.

  • Page 48: Access The Maintenance Console Through An Ssh Connection

    To decommission the appliance module so that you can migrate the hardware. When decommissioning the appliance module, perform the factory reset without preserving the network settings and logs. If the HPE Synergy appliance module is not highly available, you must reset the frame link module from the front panel Troubleshooting...

  • Page 49: Resetting The Appliance Module Using The Appliance Maintenance Console

    HPE OneView. Performing a factory reset operation on the frame link module disrupts running work loads. • To return the appliance module to a known state for reuse (for example, to restore the appliance module from a backup file).

  • Page 50: Connecting To The Hpe Synergy Console Using A Keyboard, Video Monitor, And Mouse

    NOTE: This procedure describes connecting a keyboard and mouse to a monitor with an integrated USB hub. Alternatively, you can use a standalone USB hub to connect a keyboard and mouse. NOTE: Cabling to an HPE Synergy 4-Port Frame Link Modules requires an HPE Synergy 4-Port Frame Link Module USB Adapter Prerequisites A frame link module is installed in a frame link module bay.

  • Page 51: Connecting To The Hpe Synergy Console Using A Laptop Computer

    WARNING: Do not plug the front panel laptop port into a switch. The front panel laptop port is designed to provide a single laptop access to the HPE Synergy Console. Plugging the laptop port into a switch may cause issues on a network where DHCP is running.

  • Page 52: About Appliance Updates

    ( HPE Synergy Composer) View the firmware version on the Appliance panel of the HPE OneView Settings screen. • • ( HPE Synergy Image Streamer) View the Installed firmware version for Member Appliance in HPE OneView by using the OS Deployment Servers screen. Under General, select the hyperlink to the deployment server interface, then select Deployment Appliances.
  • Page 53 NOTE: When you download the appliance update file, a link to the HPE OneView Release Notes for HPE Synergy appears in the download dialog box. Hewlett Packard Enterprise recommends clicking that link to read and then save and print the information for future reference.

  • Page 54: Specifications

    Specifications Environmental specifications Specification Value Temperature range Operating 5°C to 35°C (41°F to 95°F) Non-operating -30°C to 60°C (-22°F to 140°F) Short-term -5°C to 50°C (23°F to 122°F) Wet bulb temperature Operating 28ºC (82.4ºF) Non-operating 38.7ºC (101.7ºF) Relative humidity (noncondensing) Operating 20% to 80% Non-operating...

  • Page 55: Documentation And Troubleshooting Resources For Hpe Synergy

    The Hewlett Packard Enterprise Information Library (https://www.hpe.com/info/synergy-docs) provides a comprehensive, one stop location for all HPE Synergy documentation, including installation instructions, user guides, maintenance and service guides, best practices, and links to additional resources. The Library supports filtering to improve findability.

  • Page 56: Hpe Synergy Firmware Update Resources

    HPE OneView. The HPE Synergy Software Release Information site (https://www.hpe.com/info/synergy-sw-release-information) provides an interactive resource for firmware update information. HPE Synergy firmware update resources are also available within HPE OneView. Figure 4: HPE Synergy Software Release Information...
  • Page 57 SPPs supported by the selected HPE Synergy Management Combination. This tool is also useful for seeing which custom SPPs are compatible with older Management Combinations. Firmware Feature Table A list of firmware features to use to compare HPE Synergy Custom SPPs supported by the selected HPE Synergy Management Combination. Upgrade Paths Table Information on HPE Synergy Composer and HPE Synergy Image Streamer upgrade paths and HPE Synergy Management Combinations.

  • Page 58: Hpe Synergy Document Overview (Documentation Map)

    The Hewlett Packard Enterprise Information Library (https://www.hpe.com/info/synergy-docs) provides a comprehensive, one stop location for all HPE Synergy documentation, including installation instructions, user guides, maintenance and service guides, best practices, and links to additional resources. The Library supports filtering to improve findability.
  • Page 59 • Hood labels • User guides • HPE Synergy Cabling Guide • HPE OneView Help for HPE Synergy — Hardware setup Configuring for managing and monitoring Troubleshooting • HPE OneView Help for HPE Synergy • HPE OneView alert details •...

  • Page 60: Support And Other Resources

    • To download product updates: Hewlett Packard Enterprise Support Center https://www.hpe.com/support/hpesc Hewlett Packard Enterprise Support Center: Software downloads https://www.hpe.com/support/downloads My HPE Software Center https://www.hpe.com/software/hpesoftwarecenter • To subscribe to eNewsletters and alerts: https://www.hpe.com/support/e-updates • To view and update your entitlements, and to link your contracts and warranties with your profile, go to the Hewlett Packard Enterprise Support Center More Information on Access to Support Materials page: https://www.hpe.com/support/AccessToSupportMaterials...

  • Page 61: Customer Self Repair

    IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HPE Passport set up with relevant entitlements. Customer self repair Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR part needs to be replaced, it will be shipped directly to you so that you can install it at your convenience.

  • Page 62: Regulatory Information

    Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document.

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