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Removal and replacement procedures
This chapter provides detailed instructions on how to remove and replace component spare parts.
Electrostatic discharge recommendations
CAUTION:
To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or
handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other
static-sensitive devices. This type of damage can reduce the life expectancy of the device.
To prevent electrostatic damage, observe the following precautions:
•
Avoid hand contact by transporting and storing products in static-safe containers.
•
Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
•
Place parts on a grounded surface before removing them from their containers.
•
Avoid touching pins, leads, or circuitry.
•
Always make sure you are properly grounded when touching a static-sensitive component or assembly.
Preparing for appliance module removal
Before removing the appliance module, you must:
Create and download a backup
•
Create a support dump
•
•
Prepare a recovery USB key
Creating and downloading an appliance backup
Back up the appliance and download the backup file before removing the appliance from the frame:
•
Synergy Composer: The minimum required privileges are Infrastructure administrator, Software administrator, or Backup
administrator. For more information about creating a manual backup and downloading the file, see Back up an appliance
manually.
•
Synergy Image Streamer: The minimum required privileges to create the backup are Infrastructure administrator and
Backup administrator. The minimum required privileges to download the backup bundle are Infrastructure administrator,
Network administrator, Server administrator, Server firmware operator, Storage administrator, Software administrator, and
Backup administrator. For more information about creating and downloading the backup bundle, see Create a backup
bundle.
Creating a support dump file from the appliance maintenance console
This procedure describes how to use the appliance maintenance console to create a support dump file from the local appliance
module (the appliance module on which the appliance maintenance console runs) and store it on a USB drive.
Removal and replacement procedures
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Troubleshooting
