Oracle Netra Server X5-2 Installation Manual page 9

Select 3 for Hardware, Networking, and Solaris Operating System Support.
2.
Select one of the following options:
3.
• For technical issues such as creating a new Service Request (SR), select 1.
• For non-technical issues such as registration or assistance with My Oracle Support,
select 2.
You are connected to a live agent who can assist you with My Oracle Support registration and
opening a support ticket.
My Oracle Support is available 24 hours a day, 7 days a week, 365 days a year.
Emergency Response
In the event of a critical service situation, emergency response is offered by the Customer
Access Support (CAS) main number at 1-800-223-1711 (toll-free in the US), or call the Oracle
Support hotline for your local country from the list at
contact/index.html. The emergency response provides immediate coverage, automatic
escalation, and other features to ensure that the critical situation is resolved as rapidly as
possible.
A critical situation is defined as a problem with the installed equipment that severely affects
service, traffic, or maintenance capabilities, and requires immediate corrective action. Critical
situations affect service and/or system operation resulting in one or several of these
situations:
• A total system failure that results in loss of all transaction processing capability
• Significant reduction in system capacity or traffic handling capability
• Loss of the system's ability to perform automatic system reconfiguration
• Inability to restart a processor or the system
• Corruption of system databases that requires service affecting corrective actions
• Loss of access for maintenance or recovery operations
• Loss of the system ability to provide any required critical or major trouble notification
Any other problem severely affecting service, capacity/traffic, billing, and maintenance
capabilities may be defined as critical by prior discussion and agreement with Oracle.
Locate Product Documentation on the Oracle Help Center Site
Oracle Communications customer documentation is available on the web at the Oracle Help
Center (OHC) site, http://docs.oracle.com. You do not have to register to access these
documents. Viewing these files requires Adobe Acrobat Reader, which can be downloaded at
http://www.adobe.com.
Access the Oracle Help Center site at http://docs.oracle.com.
1.
Click Industries.
2.
Under the Oracle Communications sub-header, click the Oracle Communications
3.
documentation link.
The Communications Documentation page appears. Most products covered by these
documentation sets appear under the headings "Network Session Delivery and Control
Infrastructure" or "Platforms."
Click on your Product and then Release Number.
4.
A list of the entire documentation set for the selected product and release appears.
http://www.oracle.com/us/support/
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