Generating A File For Technical Support - Cisco SCE8000 Installation And Configuration Manual

Chapter 8 Troubleshooting
How to View the User Log Counters
There are two types of log counters:
•
•
From the SCE# prompt, type show logger device user-file-log counters and press Enter.
Step 1
How to View the Non-volatile Counter For the User-file-log Only
From the SCE# prompt, type show logger device user-file-log nv-counters and press Enter.
Step 1

Generating a File for Technical Support

In order for technical support to be most effective, the user should provide them with the information
contained in the system logs. Use the logger get support-file command to generate a support file for the
use of Cisco technical support staff.
From the SCE# prompt, type logger get support-file filename and press Enter.
Step 1
The support information file is created using the specified filename. This operation may take some time.
To copy the support file to an external source, from the SCE# prompt, type copy filename
Step 2
ftp://username:password@ipaddress/path and press Enter.
OL-16478-03
User log counters — count the number of system events logged from the SCE platform last reboot.
Non-volatile counters — are not cleared during boot time
Cisco SCE8000 Installation and Configuration Guide, Rel 3.1.7
Troubleshooting with the User Log
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