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Troubleshooting and technical support information
Using the event log to help solve a problem
You can use the event log to produce debugging information to assist technical
support in solving any problems. Event logging capture filter topics are set by default
to
Errors, warnings and information
without the guidance of technical support.
Getting more help
Cisco recommends registering your product at
services/video-conferencing-product-registration.jsp
notifications about the latest software and security updates. New feature and
maintenance releases are published regularly, and we recommend that the MCU MSE
8510's software is always kept up to date.
If you experience any problems when configuring or using the MCU MSE 8510,
consult the online help (available within the UI of your MCU MSE 8510) for an
explanation of how its individual features and settings work. If you cannot find the
answer you need, check on the web site at
make sure that the MCU MSE 8510 is running the most up-to-date software and for
further relevant documentation.
You or your reseller can get help from our support team by raising a case at
www.tandberg.com/support/video-conferencing-online-support.jsp. Make sure
you have the following information ready:
The serial number and product model number of the unit
The software build number which can be found on the product user interface
Your contact email address or telephone number
Troubleshooting and technical support information
. Do not change the capture filter topic level
http://www.tandberg.com/
http://www.tandberg.com/support
in order to receive
to
http://
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