Troubleshooting The Firmware Package Installation; Troubleshooting The Management Subsystem - Cisco SCE8000 Installation And Configuration Manual

Troubleshooting Overview

Troubleshooting the Firmware Package Installation

Check the following to help isolate a problem in the installation of the firmware package.
Problems related to the installation of the firmware package could be any of the following:
•
•
•
Figure 8-3 Troubleshooting the Firmware Package Installation
Diagnostic Action
Enter the CLI command:
configure
•
• boot system <filename>
Symptom
Returned error is:
Error-File <filename>does not
exist
In the output of the command, the
package file platform is not the
correct installation file for the Cisco
SCE8000.

Troubleshooting the Management Subsystem

Check the following to help isolate a problem in the management subsystem.
Problems in the management subsystem could be any of the following:
•
•
•
•
•
When the management link is down and/or a Telnet connection cannot be established, you must open a
Note
CLI session on a local terminal connected to the CON port. This enables you to solve the problem and
then reconnect through the management port
Cisco SCE8000 Installation and Configuration Guide, Rel 3.1.7
8-8
File not found in the expected location
Wrong file type.
Device to which the file is to be extracted is full.
Possible Cause
The package file does not exist in the
specified location.
Package file platform mismatch.
Management link is down. (Mng LINK LED not lit--also Status is WARNING)
Management link is up (Mng LINK LED lit) but does not answer ping
Telnet connection cannot be established due to link problems (Mng LINK LED not lit)
Management link is up (Mng LINK LED lit) but Telnet connection cannot be established
Telnet connection established, but terminates automatically
Chapter 8
Possible Solution
Verify package file location and try
again.
Verify that you have the package file
appropriate to your platform type
Troubleshooting
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