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Troubleshooting
Using the troubleshooting topics
The "Troubleshooting your instrument" book has a variety of topics about troubleshooting and
solving problems with your instrument. These topics are divided into the following two books:
–—"Hardware problems" contains topics that address specific hardware problems you may
encounter. Each topic lists steps you can take to try to resolve the problem.
–—"Error messages" contains topics that deal with error messages you may see. Each topic
lists steps you can take if you see such error messages.
Note: If you're having a problem with applications or software, refer to the electronic or
printed software documentation that came with your system.
Warning:
When performing any of the procedures in the troubleshooting topics, always
follow the safety precautions included in this help system and in any of the other
documentation that came with your instrument.
Hardware problems
The status indicators do not light when you turn on your
instrument
1.—Turn your instrument off and check the connections between the instrument and the
power supply. Make sure the locking ring is tightened finger-tight. (The locking ring should
"snap" into the locked position.)
2.—Make sure the power cord is securely connected to the power supply and a working outlet
or power strip.
3.—Check the power cord descriptions and part numbers to make sure the power cord is
appropriate for your local AC power source. Order a new power cord if necessary.
4.—Check the ground prong on the power cord. If the ground prong has been removed or is
defective, replace the power cord.
5.—Contact us for assistance.
Thermo Fisher Scientific
Using Your Nicolet iS10 Spectrometer
33
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