Resetting The Zyxel Device; Getting More Troubleshooting Help - ZyXEL Communications NWA Series User Manual

In the Monitor > Wireless > AP Information > Radio List screen, there is no load balancing indicator
associated with any Zyxel Devices assigned to the load balancing task.
• Check that the AP profile which contains the load balancing settings is correctly assigned to the Zyxel
Devices in question.
• The load balancing task may have been terminated because further load balancing on the Zyxel
Devices in question is no longer required.

28.6 Resetting the Zyxel Device

If you cannot access the Zyxel Device by any method, try restarting it by turning the power off and then
on again. If you still cannot access the Zyxel Device by any method or you forget the administrator
password(s), you can reset the Zyxel Device to its factory-default settings. Any configuration files or shell
scripts that you saved on the Zyxel Device should still be available afterwards.
Use the following procedure to reset the Zyxel Device to its factory-default settings. This overwrites the
settings in the startup-config.conf file with the settings in the system-default.conf file.
Note: This procedure removes the current configuration.
Make sure the Power LED is on and not blinking.
1
Press the RESET button and hold it until the Power LED begins to blink. (This usually takes about ten
2
seconds.)
Release the RESET button, and wait for the Zyxel Device to restart.
3
You should be able to access the Zyxel Device in standalone mode using the default settings.

28.7 Getting More Troubleshooting Help

Search for support information for your model at www.zyxel.com for more troubleshooting suggestions.
Chapter 28 Troubleshooting
NWA/WAC/WAX Series User's Guide
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