ZyXEL Communications NWA Series User Manual page 269

If the problem continues, contact the network administrator or vendor, or try one of the advanced
6
suggestions.
Advanced Suggestions
• Try to access the Zyxel Device using another service, such as SSH. If you can access the Zyxel Device,
check the remote management settings to find out why the Zyxel Device does not respond to HTTP.
• If your computer is connected wirelessly, use a computer that is connected to a LAN/ETHERNET port.
I forgot the password.
The default password is 1234. If the Zyxel Device is connected to the NCC and registered, check the
1
NCC for the password.
If this does not work, you have to reset the Zyxel Device to its factory defaults. See
2
275.
I can see the Login screen, but I cannot log in to the Zyxel Device.
Make sure you have entered the user name and password correctly. The default password is 1234. This
1
fields are case-sensitive, so make sure [Caps Lock] is not on.
Disconnect and re-connect the power adapter or PoE power injector to the Zyxel Device.
2
If this does not work, you have to reset the Zyxel Device to its factory defaults. See
3
275.
I cannot use FTP to upload / download the configuration file. / I cannot use FTP to upload new
firmware.
See the troubleshooting suggestions for
Ignore the suggestions about your browser.
I cannot access the Zyxel Device directly anymore after switching to NCC management.
• Check the Zyxel Device IP address and login credentials using the NCC and use them to access the
Zyxel Device. Note that the built-in Web Configurator will have limited functionality when managed
through NCC.
Chapter 28 Troubleshooting
I cannot see or access the Login screen in the Web Configurator.
NWA/WAC/WAX Series User's Guide
269
Section 28.6 on page
Section 28.6 on page