Solving Network Problems - HP xw9300 Service And Technical Reference Manual

Solving Network Problems

These guidelines do not discuss the process of debugging the network cabling.
Table 5-33 Network Problems
Problem
Wake-on-LAN feature is not
functioning.
Network driver does not detect
network controller.
Network status link light does
not turn on or it never flashes.
The network status light should
flash when there is network
activity.
Diagnostics reports a failure.
Diagnostics passes, but the
workstation does not
communicate with the
network.
158 System Diagnostics and Troubleshooting
Cause
Wake-on-LAN is not enabled.
Network controller is disabled. Run Computer Setup and enable network controller.
Incorrect network driver.
No active network is detected. Check cabling and network equipment for proper
Network controller is not set up
properly.
Network driver is not properly
loaded.
System cannot autosense the
network.
The cable is not securely
connected.
The cable is attached to the
incorrect connector.
There is a problem with the
cable or a device at the other
end of the cable.
Network controller interrupt is
shared with an expansion
board.
The network controller
is defective.
Network drivers are
not loaded, or driver
parameters do not match
current configuration.
The network controller is not
configured for this workstation.
Solution
Use the Network control application to enable
Wake-on-LAN.
Check the network controller documentation for the
correct driver or obtain the latest driver from the
manufacturer's Web site.
connection.
Use the Network control application to verify that
the device is working properly.
Reinstall network drivers.
Disable auto-sensing capabilities and force the
system into the correct operating mode.
Be sure that both ends of the data cable are
securely connected.
Be sure that the cable is attached to the correct
connector.
Be sure that the cable and device at the other end
are operating correctly.
Under the Computer Setup Advanced menu,
change the resource settings for the board.
Replace the NIC.
1. Be sure the network drivers are loaded and that
the driver parameters match the configuration
of the network controller.
2. Be sure the correct network client and protocol
is installed.
Select the Network icon in the Control Panel and
configure the network controller.