Solving Hard Drive Problems - HP xw9300 Service And Technical Reference Manual

Solving Hard Drive Problems

Table 5-26 Hard Drive Problems
Problem
Hard drive error occurs.
Disk transaction problem.
Drive not found (identified).
Nonsystem disk/NTLDR missing
message.
Workstation does not start.
148 System Diagnostics and Troubleshooting
Cause
Hard disk has bad sectors or
has failed.
Either the directory structure
is bad or there is a problem
with a file.
Loose cable.
The system might not have
automatically recognized a
newly installed device.
Drive's SATA controller is
disabled in Computer Setup.
Drive's SCSI controller is
disabled in Computer Setup.
Drive responds slowly
immediately after power-up.
System is trying to start from
a non-bootable diskette.
System files missing or not
properly installed.
Hard drive boot disabled in
Computer Setup.
Hard drive is damaged.
Solution
Use a utility to locate and block usage of bad
sectors. If necessary, reformat the hard disk.
In Windows, open Explorer, select a drive, and
select File > Properties > Tools. Under Error-
checking, click Check Now.
Check cable connections.
1. Run Computer Setup.
2. If the system still does not recognize the new
device, check to see if the device is listed within
Computer Setup. If it is listed, the probable
cause is a driver problem. If it is not listed, the
probable cause is a hardware problem.
3. If this is a newly installed drive, enter Setup and
try adding a POST delay under Advanced >
Power-On.
Run Computer Setup and enable the SATA
controllers in Storage>Storage Options.
Run Computer Setup and enable the SCSI controllers
in Storage>Storage Options.
Run Computer Setup and increase the POST Delay in
Advanced > Power-On Options.
Remove the diskette from the diskette drive.
1. Insert a bootable system diskette and restart.
2. Verify hard drive is partitioned and formatted.
3. Install system files for the appropriate operating
system, if necessary.
Run Computer Setup and enable the hard drive entry
in the Storage Options list.
Observe the beeps and LED lights on the front of the
workstation. Refer to "Power On Self Test (POST) and
Error Messages" on page 165.