Page 1 HP xw9300 Workstation Service and Technical Reference Guide First Edition: 02/2005 Second Edition: 04/2005...
Page 2 Warranty Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. The information in this document is provided “as is” without warranty of any kind, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, and is subject to change without notice.
Page 3: Table Of Contents
Contents Preface Important Safety Warnings ............10 Updating BIOS, Drivers, and Software .
Page 4 3 System Management Computer Setup (F10) ............44 BIOS ROM .
Page 5 Security Lock (Optional) ............84 Cable Lock (Optional) .
Page 6 Solving Display Problems ............149 Solving Audio Problems .
Page 7 G Additional Password Security and Resetting CMOS Resetting the Password Jumper ........... . . 204 Clearing and Resetting the CMOS .
Page 8 Contents...
Page 9: Preface
Preface This preface contains the following information. • “Important Safety Warnings” on page 10 • “Updating BIOS, Drivers, and Software” on page 13 • “Finding Information” on page 14...
Page 10: Important Safety Warnings
Important Safety Warnings WARNING! Avoiding Electrical Shocks. To avoid electrical shock, do not open the power supply. There are no user-serviceable parts inside. To avoid electrical shock and harm to your eyes by laser light, do not open the DVD laser module. The laser module should be serviced by service personnel only.
Page 11 Although this problem is relatively rare, it might be an issue within your computer room. Since metallic contamination can cause permanent or intermittent failures on your electronic equipment, Hewlett-Packard strongly recommends that your site be evaluated for metallic particulate contamination before installation of electronic equipment.
Page 12 NOTE: Recycling Your System. HP has a strong commitment toward the environment. Your HP system has been designed to respect the environment as much as possible. HP can also take back your old system for recycling when it reaches the end of its useful life. HP has a product take-back program in several countries.
Page 13: Updating Bios, Drivers, And Software
Updating BIOS, Drivers, and Software HP continually strives to implement new enhancements that will increase functionality, performance, and reliability of your HP Workstation. To ensure that your system takes advantage of the latest enhancements, HP recommends that you install the latest BIOS, driver, and software updates on a regular basis. To download available updates, choose one of the two following options: •...
Page 14: Finding Information
Finding Information E-Support For online access to technical support information and tools, go to http://www.hp.com/support. Support resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and proactive notification services. The following sites are also available to you. •...
Page 15: Using The Documentation Library And Diagnostics Cd
Using the Documentation Library and Diagnostics CD To access the contents of the Documentation Library and Diagnostics CD, follow the steps that are applicable to your workstation. Windows-Based Workstations Insert the CD into the CD-ROM drive. The CD Autorun feature begins. If there is no CD-ROM drive activity for two minutes or more, the Autorun feature might not be enabled on the workstation.
Page 17: Product Overview
1 Product Overview This chapter presents an overview of the hardware components of the HP xw9300 Workstation. • “Product Features” on page 18 • “Product Specifications” on page 22 • “Power Supply and Cooling” on page 23 • “Environmental Specification” on page 30 •...
Page 18: Product Features
Product Features This section contains the following information: • “Exploded View” on page 18 • “Rear Panel Components” on page 20 • “Serial Number and COA Label Location” on page 21 Exploded View The following image shows a typical HP xw9300 Workstation (drive configurations can vary). For complete information on supported accessories and components, visit http://partsurfer.hp.com.
Page 19: Front Panel Components
Front Panel Components The following image shows a typical HP xw9300 Workstation. Drive configurations can vary. Table 1-2 Front Panel View Optical Drive Eject Button Universal Serial Bus (USB) 5.25-Inch Drive Bays (x2)** (x2) Power On Light Headphone Connector Optical Drive Activity Light Power Button Microphone Connector Optical Drive*...
Page 20: Rear Panel Components
Rear Panel Components Table 1-3 Rear Panel Components Universal Chassis Clamp Opening Graphics Adapter Access Panel Keys Microphone Connector (pink) Padlock Loop IEEE 1394 Connector Cable Lock Slot USB (x4) < PS/2 Mouse Connector (green) PS/2 Keyboard Connector (purple) RJ-45 Network Connector Serial Connector (teal) >...
Page 21: Serial Number And Coa Label Location
Serial Number and COA Label Location Each HP Workstation has two unique serial number labels. The serial number labels are located on the side panel of the unit and on the rear panel . You need this number when contacting customer service for assistance.
Page 22: Product Specifications
Product Specifications The following table lists the physical dimensions of the HP xw9300 Workstation. Table 1-4 Physical Characteristics Weight 19–24kg (42–54 lb) (dependent on configuration) Tower Dimensions 455mm (17.9 inches) tall 210mm (8.3 inches) wide 525mm (20.7 inches) deep Rack Mount Dimensions 210mm (8.3 inches) tall (top cover and foot 440mm (17.3 inches) wide...
Page 23: Power Supply And Cooling
Power Supply and Cooling This section contains the following information: • “Power Supply Specifications” on page 26 • “Power Consumption and Cooling” on page 27 • “System Fans and Airflow” on page 28 • “Resetting the Power Supply” on page 29 Power Supply and Cooling...
Page 24: Power Output And Cooling
Power Output and Cooling The HP xw9300 Workstation power supply contains 9 outputs: • +3.3V—used with PCI, PCI-X, PCI-E, NVIDIA nForce Professional 2000 series MCPs, AMD8131, LS1030, IEEE 1394, Audio, Super I/O, on-board logic • +5V—used with storage (disk, optical, diskette), PCI, PCI-X, PCI-E, IEEE 1394, NVIDIA nForce Professional 2000 series MCPs, USB, input to on-board regulators (1.2V, 1.5V, 1.8V, and 2.5V), SCSI hard drives, and on-board logic •...
Page 25 Table 1-6 Power Supply and Cooling (Current) Current Minimum Operating Continuous Maximum 12V-C 12.5A 14.0A V12N 0.5A 0.8A 5VSB 2.0A WARNING! Do not exceed 136W of a 5V and 3.3V power combination. WARNING! Do not exceed 55A (660W) of 12V (CPU0/CPU1/A/B/C) power combination. WARNING! Do not exceed 700W of total continuous output power.
Page 26: Power Supply Specifications
Power Supply Specifications The following table lists the power supply specifications. Table 1-7 Power Supply Specifications Full Ranging Input (No Line Select Switch) Active Power Factor Correction (APFC) (Input Current is nearly half of that of a non-APFC PS) Passive Power Factor Correction (PFC) Operating Voltage Range 90–264VAC / 118VAC Rated Voltage Range...
Page 27: Power Consumption And Cooling
Power Consumption and Cooling The following table shows the power consumption for a typical configuration (based on primary power consumptions): • Two processors (2.4GHz Opteron) • 2GB memory (4x512MB) • Two hard drives (2xSATA 40GB) • DVD-ROM drive • PCI Express graphics card (FX1300) •...
Page 28: System Fans And Airflow
System Fans and Airflow The workstation includes one rear system fan, one CPU heatsink for each processor (CPU), one power supply fan, plus a front system fan if two CPUs are installed. For airflow, this system includes a memory airflow duct and a CPU airflow duct, which is required if two CPUs are installed. Product Overview...
Page 29: Resetting The Power Supply
Resetting the Power Supply If an overload triggers the power supply overload protection, all power is immediately cut. To reset the power supply unit: Disconnect the power cord. Determine what caused the overload and fix the problem. Reconnect the power cord and reboot the workstation. When you power down the workstation through the operating system, power consumption falls below the low power consumption but does not reach zero.
Page 30: Environmental Specification
Environmental Specification The following table describes environmental specifications for the HP xw9300 Workstation. Table 1-9 Environmental Specifications Temperature Operating: 5° to 35° C (40° to 95° F) Non-operating: -40° to 60° C (-40° to 140° F) NOTE: Derate by one degree C (1.4 degrees F) for every 305m (1,000 ft.) altitude over 1,524m (5,000 ft.) Operating: 8% to 85% RH, non-condensing Humidity...
Page 31: Pci And Pci Express Slot Power Specifications
PCI and PCI Express Slot Power Specifications The following table describes the slots, card types, and maximum slot power. Table 1-10 PCI and PCI Express Slot Power Specifications Slot Slot Type Slot Power (Maximum) PCI Express x16 graphics 150W** 25W* PCI Express x16 graphics 150W** PCI-X 100...
Page 32: Energy Star
ENERGY STAR The ENERGY STAR® program, a government-backed initiative, promotes energy efficiency by identifying ways to reduce energy consumption. Select HP workstations participate in the ENERGY STAR program. NOTE: ENERGY STAR is not supported on Linux-based workstations. For those workstations that support ENERGY STAR and have it enabled, the power management features will be set as follows: •...
Page 33: Installing Or Restoring The Operating System
2 Installing or Restoring the Operating System This chapter describes the installation and restoration of the operating system. • “Installing the Operating System and Software” on page 34 • “Restoring the Operating System” on page 39 • “Protecting the Software” on page 40 •...
Page 34: Installing The Operating System And Software
Installing the Operating System and Software The following section discusses the operating system and HP software installation procedures. • “Microsoft Windows XP Professional” on page 34 • “Linux-Preinstalled Workstations” on page 35 • “Linux-Enabled Workstations” on page 37 • “HP Software” on page 38 Microsoft Windows XP Professional The first time you turn on your workstation, you are prompted to select a language for the operating system.
Page 35: Linux-Preinstalled Workstations
Linux-Preinstalled Workstations If you have a Linux-preinstalled HP Workstation, follow the instructions in this section to set up your OS and software. After the boot process completes, you can view additional HP Linux documentation by opening your Internet browser (the browser is automatically set to use the local HP documentation page as its default). You can also access Linux Web links for Red Hat (Internet access required) by using your Internet browser.
Page 36: Upgrading Device Drivers
Copy the ISO image to CD-R bootable media. On another Linux workstation, use the cdrecord utility. Identify the device address for the CD burner (cdrecord --scanbus). The default is usually 2, 0, 0. Example: cdrecord -v -eject dev=2,0,0 CD0_golden.iso Installing with the HP Driver CD To install with the HP Driver CD: Boot the workstation from the Red Hat box set Binary CD 1.
Page 37: Linux-Enabled Workstations
Linux-Enabled Workstations Linux-enabled HP Workstations require the HP Installer Kit for Linux and the purchase of a Red Hat box set. The Installer Kit includes the HP CDs necessary to complete the installation of all versions of the Red Hat box set that have been verified to work on HP Workstation hardware.
Page 38: Hp Software
HP Software The following HP software is installed the first time the HP Workstation is turned on: • Computer Setup (F10) Utilities and diagnostic features • HP Support Software including device drivers • HP Client Manager Software (available for download from http://www.hp.com/go/easydeploy) •...
Page 39: Restoring The Operating System
Restoring the Operating System To restore the original Windows operating system and factory-installed software, insert the Restore Plus! CD that came with your HP Workstation. Carefully read and follow the instructions provided with the Restore Plus! CD. NOTE: If you restore your system using the Restore Plus! CD, some settings, such as your power management settings (such as the Energy Star®...
Page 40: Protecting The Software
Protecting the Software To protect software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive. See the operating system or backup utility documentation for instructions on making backup copies of data files. Installing or Restoring the Operating System...
Page 41: Ordering Backup Software
Ordering Backup Software All software that shipped with the workstation, including the Restore Plus! CD, can be ordered from HP as a single set, or you can order the various software packages separately. NOTE: Before calling HP to order the software, be sure to have the serial number of the workstation available.
Page 42 Installing or Restoring the Operating System...
Page 43: System Management
3 System Management This section describes the various tools and utilities that allow for the system management of the workstation. • “Computer Setup (F10)” on page 44 • “Desktop Management” on page 54...
Page 44: Computer Setup (F10)
Computer Setup (F10) This section contains the following information to help you use Computer Setup. • “BIOS ROM” on page 45 • “Using Computer Setup (F10)” on page 46 • “Computer Setup Menu” on page 47 The Computer Setup (F10) utilities enable you to: •...
Page 45: Bios Rom
• Execute self-tests on specified SATA hard drives (when supported by the drive). BIOS ROM The Basic Input/Output System (BIOS) of the computer is a collection of machine language programs stored as firmware in read-only memory (ROM). The BIOS ROM includes such functions as POST, PCI device initialization, Plug 'n Play (PnP) support, power management activities, and the Setup utility.
Page 46: Using Computer Setup (F10)
Using Computer Setup (F10) You can only open Computer Setup by turning on the workstation or restarting the system. To access the Computer Setup Utilities menu: Turn on or restart the workstation. Press the F10 key as soon as the monitor light turns green. f you do not press the F10 key at the appropriate time, you must restart the workstation and press NOTE: and hold the F10 key again to access the utility.
Page 47: Computer Setup Menu
Computer Setup Menu NOTE: The following content is subject to change with new firmware releases, so your menu might be than the following table. Table 3-11 Computer Setup Menu Descriptions Heading Option Description File System Lists product name, processor type/speed/stepping, cache size (L1/L2), system ROM Information family and version, installed memory size, chassis serial number, integrated MAC for enabled or embedded NIC (if applicable), and asset tracking number.
Page 48 Table 3-11 Computer Setup Menu Descriptions (continued) Heading Option Description Storage Device Lists all installed non-SCSI storage devices. Configuration SCSI storage drives will not be listed in Computer Setup (F10). SATA storage drives will not be listed in this menu. When a device is selected, detailed information and options are displayed.
Page 49 Table 3-11 Computer Setup Menu Descriptions (continued) Heading Option Description Storage Removable Media Boot Options Enables/disables ability to boot the system from removable media. Removal Media Diskette Write Enables/disables ability to write data to removable media. BIOS IDE DMA Transfers Enable/disables the BIOS use of DMA for transfers.
Page 50 Table 3-11 Computer Setup Menu Descriptions (continued) Heading Option Description Security Setup Allows you to set and enable setup (administrator) password. Password NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain PnP settings under Windows. Power-On Allows you to set and enable power-on password.
Page 51 Table 3-11 Computer Setup Menu Descriptions (continued) Heading Option Description Advanced Boot Allows you to set: • POST Mode (QuickBoot, FullBoot, or FullBoot every 1–30 days). • POST Messages (enable/disable). F9 Prompt (enable/disable). Enabling this feature will display the text •...
Page 52 Table 3-11 Computer Setup Menu Descriptions (continued) Heading Option Description Processors Enable/disable Processor Cache and Coherent HT Speed*. NOTE: You can set the Hyper Transport Speed between the CPUs to one of the following values: 200, 400, 600, 1000, and Auto. *This option is only available on systems with two processors.
Page 53 Table 3-11 Computer Setup Menu Descriptions (continued) Heading Option Description Slot 6 (PCI-X Configures the option ROM, latency timer, and PCI x4 function check**. 133) *Available on select models. **These options should be used by advanced users only. Computer Setup (F10)
Page 54: Desktop Management
Desktop Management HP Client Management Solutions (available for download from http://www.hp.com/go/easydeploy) provides standards-based solutions for managing and controlling workstations in a networked environment. This section summarizes the capabilities and features of the key components of desktop management: • “Initial Configuration and Deployment” on page 55 •...
Page 55: Initial Configuration And Deployment
Initial Configuration and Deployment The workstation comes with a preinstalled system software image. After a brief software “unbundling” process, the workstation is ready to use. You might prefer to replace the preinstalled software image with a customized set of system and application software.
Page 56: Remote System Installation
Remote System Installation Remote System Installation lets you start and set up your system using the software and configuration information located on a network server. This feature is usually used as a system setup and configuration tool, and can be used for the following tasks: •...
Page 57: Software Updating And Management
Software Updating and Management HP provides several tools for managing and updating software on desktops and workstations—HP Client Manager Software, Altiris Client Management Solutions, System Software Manager, Proactive Change Notification, and Subscriber’s Choice. HP Client Manager Software HP Client Manager Software (HP CMS) assists HP customers in managing the hardware aspects of their client workstations with features that include: •...
Page 58: System Software Manager
For more information and details on how to download a fully-functional 30-day evaluation version of the Altiris solutions, visit http://h18000.www1.hp.com/im/prodinfo.html#deploy. For more information, visit http://www.hp.com/go/easydisplay. System Software Manager System Software Manager (SSM) is a utility that lets you update system-level software on multiple systems simultaneously.
Page 59: Rom Flash
ROM Flash The workstation comes with a programmable flash read-only memory (ROM). By establishing a setup password in the Computer Setup (F10) Utility, you can protect the ROM from being unintentionally updated or overwritten. This is important to ensure the operating integrity of the workstation. If you need or want to upgrade the ROM, you can: •...
Page 60 NOTE: Some models also support recovery from a ROMPaq CD. ISO ROMPaq images are included with selected models in the downloadable ROM softpaqs. When the boot block detects an invalid system ROM, the power LED blinks RED eight times, one every second, followed by a 2-second pause.
Page 61: Replicating The Setup
Replicating the Setup The following procedures give an administrator the ability to easily copy one setup configuration to other workstations of the same model. This allows for faster, more consistent configuration of multiple workstations. NOTE: Both procedures require a diskette drive. NOTE: To collect and replicate BIOS settings on multiple computers, use System Software Manager or HP Client Manager Software.
Page 62: Dual-State Power Button
NOTE: A bootable diskette is required for this procedure. If Windows XP is not available to create a bootable diskette, use the method for copying to a single workstation instead (see “Copying to a Single Workstation” on page 61). Create a bootable diskette. Select a setup configuration to copy.
Page 63: World Wide Web Site
World Wide Web Site HP engineers rigorously test and debug software developed by HP and third-party suppliers, and develop operating system specific support software, to ensure performance, compatibility, and reliability for HP workstations. When making the transition to new or revised operating systems, it is important to implement the support software designed for that operating system.
Page 64: Asset Tracking And Security
Asset Tracking and Security Asset tracking features incorporated into the workstation provide key asset tracking data that can be managed using HP Systems Insight Manager, HP Client Manager Software, or other system management applications. Seamless, automatic integration between asset tracking features and these products enables you to choose the management tool that is best suited to the environment and to leverage the investment in existing tools.
Page 65: Password Security
Table 3-13 Security Features Overview (continued) Feature Purpose How It Is Established Cable Lock Provision Prevents entire system theft only. Install a cable lock to secure the workstation to a fixed object. Padlock Loop Prevents access panel from being Install a security lock. removed.
Page 66 NOTE: If you do not press the F10 key at the appropriate time, you must restart the workstation and press and hold the F10 key again to access the utility. If you are using a PS/2 keyboard, you might see a Keyboard Error message—disregard it. Select Security >...
Page 67 Entering a Setup Password If a setup password has been established on the workstation, you will be prompted to enter it each time you run Computer Setup. To enter a setup password: Turn on or restart the workstation. As soon as the workstation is turned on, press and hold the F10 key until you enter Computer Setup. Press Enter to bypass the title screen, if necessary.
Page 68: Deleting A Power-On Or Setup Password
NOTE: See the “National Keyboard Delimiter Characters” on page 68 for information about the alternate delimiter characters. The power-on password and setup password can also be changed using the Security options in Computer Setup. Deleting a Power-On or Setup Password To delete a power-on or setup password: Turn on or restart the workstation.
Page 69: Hood Sensor (Smart Cover Sensor)
Table 3-14 National Keyboard Delimiter Characters French Norwegian Turkish French é Polish U.K. English Canadian German Portuguese U.S. English *For Bosnia-Herzegovina, Croatia, Slovenia, and Yugoslavia Clearing Passwords If you forget your password, you cannot access the workstation. Refer to “Additional Password Security and Resetting CMOS”...
Page 70: Cable Lock Provision (Optional)
Before exiting, click File > Save Changes and Exit. Cable Lock Provision (Optional) The rear panel of the chassis can accommodate a cable lock accessory that allows the workstation to be physically secured to a work area. Security Lock (Optional) Prevents entire system theft and discourages access panel removal.
Page 71: Fault Notification And Recovery
Fault Notification and Recovery Fault Notification and Recovery features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime. If the workstation is connected to a network managed by HP Client Manager Software, the computer sends a fault notice to the network management application.
Page 72 System Management...
Page 73: Removal And Replacement Procedures
4 Removal and Replacement Procedures This chapter describes removal and replacement procedures of most internal components. • “Service Considerations” on page 74 • “Pre-Disassembly Procedures” on page 79 • “System Board” on page 80 • “Removal and Replacement of Components” on page 82...
Page 74: Service Considerations
Service Considerations The following sections discuss service considerations that should be reviewed and practiced before removing and replacing any system components. WARNING! When lifting or moving the workstation, do not use the front bezel as a handle or lifting point. Lifting the workstation from the front bezel or lifting it incorrectly can cause the unit to fall and harm the user and damage the workstation.
Page 75: Electrostatic Discharge Information
Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) might not appear to be affected at all and can work perfectly throughout a normal cycle.
Page 76: Personal Grounding Methods And Equipment
Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment: • Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide a proper ground, wear the strap against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.
Page 77: Tools And Software Requirements
• Conductive plastic tubes • Conductive tote boxes • Opaque shielding bags • Transparent metallized shielding bags • Transparent shielding tubes Tools and Software Requirements • Torx T-15 screwdriver or flat-bladed screwdriver • Diagnostics software Screws The screws used in the workstation are not interchangeable. They might have standard or metric threads and might be of different lengths.
Page 78: Lithium Coin Cell Battery
• Do not use excessive force when inserting a drive. • Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields such as monitors or speakers. Lithium Coin Cell Battery The battery that comes with the workstation provides power to the real-time clock and has a minimum lifetime of about three years.
Page 79: Pre-Disassembly Procedures
Pre-Disassembly Procedures Before servicing the workstation: Close any open software applications. Remove any diskette or compact disc from the workstation. Exit the operating system. Turn off the workstation and any peripheral devices that are connected to it. Remove/disengage any security devices that prohibit opening the workstation. CAUTION: Turn off the workstation before disconnecting any cables.
Page 80: System Board
System Board This section provides additional information about the system board. • “System Board Components” on page 80 • “System Board Architecture” on page 81 System Board Components The following illustration shows the system board connectors and sockets on the HP xw9300 Workstation. Table 4-18 System Board Components Memory module pairs...
Page 81: System Board Architecture
System Board Architecture The following illustration shows the HP xw9300 Workstation block diagram. System Board...
Page 82: Removal And Replacement Of Components
Removal and Replacement of Components This section discusses the procedures necessary to remove and install various hardware components on your workstation. Review the safety and precautions and “Service Considerations” on page 74, as well as the Safety and Regulatory Guide, before servicing or upgrading your system. Read all safety information and precautions.
Page 83: Disassembly Order
Disassembly Order Use the following table to determine the sequence in which to remove the major components. Pre-Disassembly (page Locks (page Access Panel (page Hood sensor (page Front Bezel (page Front Panel I/O Device Assembly (page Power Button and Front Speaker (page Optical Drive...
Page 84: Security Lock (Optional)
Security Lock (Optional) If a security lock is installed, remove it before servicing the unit. To remove the security lock, unlock it and slide it out of the padlock loop as shown in the following image. Cable Lock (Optional) If a cable lock is installed, remove it before servicing the unit. To remove the cable lock, unlock it and pull it out of the cable lock slot as shown in the following image.
Page 85: Universal Chassis Clamp Lock
Universal Chassis Clamp Lock If a universal chassis clamp lock is installed, remove it before servicing the unit. To remove the lock: Unlock the device and remove the locking mechanism. Remove the screw attaching the lock to the chassis. Removal and Replacement of Components...
Page 86: Access Panel
Access Panel Before accessing the internal components of the workstation, the access panel must be removed. To remove the access panel: WARNING! Before removing the workstation access panel, be sure that the workstation is turned off and that the power cord is disconnected from the electrical outlet. Disconnect power from the system (page 79) and lay the workstation on its side as shown.
Page 87: Front Bezel
Front Bezel To remove the front bezel: Disconnect power from the system (page 79) and open the access panel (page 86). Lift up on the three tabs located on the front bezel. Rotate the front bezel away from the chassis and remove the bezel. To replace the front bezel, reverse the previous steps.
Page 88: Hood Sensor
Hood Sensor To remove the hood sensor: Disconnect power from the system (page 79) and remove the access panel (page 86). Unlatch the plastic snap that secures the cables inside the chassis. Disconnect the white 1x3 hood sensor connector from the in-line connector attached to the front panel harness.
Page 89: Front Panel I/O Device Assembly
Front Panel I/O Device Assembly To remove the front panel I/O device assembly: Disconnect power from the system (page 79), remove the access panel (page 86), and remove the front bezel (page 87). Unlatch the plastic snap that secures the cables inside the chassis and disconnect the front panel I/O device assembly cables from the system board.
Page 90: Power Button Assembly And System Speaker
Power Button Assembly and System Speaker The power button and the system speaker are part of the same assembly. To remove the power button: Disconnect power from the system (page 79), remove the access panel (page 86), remove the front bezel (page 87), and remove the front panel I/O device assembly...
Page 91: Power Supply
Power Supply To remove the power supply: Disconnect power from the system (page 79) and remove the access panel (page 86). Disconnect the power supply from the system board. Disconnect the power supply cables from the optical drives, diskette drive, hard drives, and graphics cards (select models only).
Page 92: Memory Duct
Memory Duct To remove the memory duct: Disconnect power from the system (page 79) and remove the access panel (page 86). Press in to unlatch the plastic clip and pull the duct away from the fan Removal and Replacement Procedures...
Page 93: System Fan
System Fan To remove the system fan: Disconnect power from the system (page 79), remove the access panel (page 86), and remove the memory duct (page 92). Disconnect the fan plug from the system board. Press in on the ribbed portion of the fan housing , rotate the fan housing down , and lift it out of the chassis.
Page 94: Memory
Memory Memory Module Features • Contains 8 memory slots for DIMMS • Supports 512MB, 1GB, and 2GB pairs • Supports 1GB minimum configuration (2 x 512 DIMM) • Supports 16GB maximum configuration (8GB maximum on Windows and 16GB maximum on Linux) Supports dual-channel DIMMs •...
Page 95 To install a memory module: CAUTION: HP only ships DIMMs that are electrically and thermally compatible with this product. Because third-party DIMMs might not be electrically or thermally compatible, they are not supported by HP. NOTE: DIMMs and their sockets are keyed for proper installation. Be sure these guides line up when installing a DIMM.
Page 96 Lower the DIMM straight down and be sure the socket levers secure the module into place. Removal and Replacement Procedures...
Page 97: Peripheral Component Interconnect (Pci) Slots
Peripheral Component Interconnect (PCI) Slots The section contains information on the following topics: • “PCI Slot Types” on page 97 • “PCI Card Support” on page 98 • “PCI Express” on page 99 • “PCI or PCI-X” on page 101 PCI Slot Types Table 4-19 PCI Slot Types...
Page 98: Pci Card Support
PCI Card Support For added protection, some cards have PCI holders installed to prevent movement during shipping. To remove the card support: Disconnect power from the system (page 79) and remove the access panel (page 86). For short or tall PCI cards, lift up on the holder arm with one hand and press in on the sides the holder and rotate it out of the chassis.
Page 99: Pci Express
PCI Express PCI Express, a new hardware interconnect standard (for example, I/O slots), is a point-to-point architecture and uses a serial data transmission protocol. A single PCI Express lane consists of four wires and is capable of transmitting 250MB in a single direction or 500MB in both directions simultaneously. This bandwidth is not affected by what is happening on other PCI Express buses or legacy PCI/PCI-X buses (provided that total bandwidth can be handled by the CPU and the memory subsystem).
Page 100 To remove a PCI Express card: Disconnect power from the system (page 79), remove the access panel (page 86) and remove the PCI card support (page 98), if installed. Lift the PCI levers by first pressing down and then up. Remove the power supply cable , if installed, and press in on the “hockey stick”...
Page 101: Pci Or Pci-X
PCI or PCI-X NOTE: The following illustration shows a PCI card being removed from a PCI slot. A PCI-X card is removed from a PCI-X slot. To remove a PCI or PCI-X card: Disconnect power from the system (page 79), remove the access panel (page 86) and remove the PCI card support...
Page 102 NOTE: The following illustration shows a PCI card being installed in a PCI slot. A PCI-X card must be installed in a PCI-X slot. To install a PCI or PCI-X card: Disconnect power from the system (page 79), remove the access panel (page 86), and remove the PCI card support...
Page 103: Front Fan
Front Fan To remove the front fan: Disconnect power from the system (page 79) and remove the access panel (page 86). Disconnect the header from the system board and thread it out of the card guide. Unsnap the fan housing from the chassis and lift it out of the workstation.
Page 104 To replace the front fan: Attach the fan to the fan housing as shown in the previous illustration. Lower the fan holder into the chassis and snap it into place. Be sure that the airflow direction arrow on the side of the fan faces the rear of the chassis. Plug the header into the red connector on the system board.
Page 105: Battery
Battery CAUTION: Before removing the battery, be sure your CMOS settings are backed up because all CMOS settings are lost when the battery is removed. To back up the CMOS settings, use Computer Setup and run the Save to Diskette option from the File menu. To remove the battery: Disconnect power from the system (page...
Page 106: Power Connections To Drives
Power Connections to Drives For help in identifying power cables, refer to the following information. Route or tie cables so that there is no possible way for them to interfere with the CPU heatsink fans. Removal and Replacement Procedures...
Page 107: Optical Drive
Optical Drive To remove an optical drive: Disconnect power from the system (page 79), remove the access panel (page 86), and remove the front bezel (page 87). Disconnect the audio , data , and power cables from the drive. The connector colors might be different than illustrated.
Page 108 To replace an optical drive: Slide the optical drive into the bay until it stops. Lift the green drivelock release lever and push the drive in a few more inches, then release the lever and slide the drive completely into the bay until the drive is secured.
Page 109: Diskette Drive
Diskette Drive To remove a diskette drive: Disconnect power from the system (page 79), remove the access panel (page 86), and remove the front bezel (page 87). Disconnect the data and power cables from the back of the diskette drive. While lifting the green drivelock release tab , slide the drive forward out of the chassis.
Page 110 To replace a diskette drive: Slide the diskette drive into the bracket and secure with two M3 screws in the rearmost holes. Slide the optical drive into the bay until it stops. Lift the green drivelock release lever and push the drive in a few more inches, then release the lever and slide the drive completely into the bay until the drive is secured.
Page 111: Hard Disk Drive
Hard Disk Drive For more information on SATA hard drives and the SATA RAID configuration, see “SATA Devices” on page 177. To remove a hard drive: Disconnect power from the system (page 79) and remove the access panel (page 86). Disconnect the data and power cables from the hard drive.
Page 112 Attach the rails to the hard drive by first inserting the hard drive rail assembly pins into one side of the hard drive screw holes. Next, gently flex open the opposite side of the hard drive rail assembly and insert the remaining pins into the holes in the hard drive. If installing the hard drive into bay 5, skip this step.
Page 113 Connect the data cable to the internal SCSI connector on the system board. Removal and Replacement of Components 113...
Page 114: Installing An External Scsi Hard Drive
Installing an External SCSI Hard Drive You can add an external SCSI connector to the on-board SCSI controller. To install the external connector: Disconnect power from the system (page 79), remove the access panel (page 86), and remove the PCI card support (page 98), if installed.
Page 115: Installing A Sata Hard Drive
Installing a SATA Hard Drive For more information on SATA hard drives and the SATA RAID configuration, see “SATA Devices” on page 177. To install one to four SATA drives: Disconnect power from the system (page 79) and remove the access panel (page 86).
Page 116: Cpu Heatsink
CPU Heatsink The HP Workstation ships with more than one type of heatsink. Use the directions that best match your heatsink. CPU Heatsink A To remove the CPU heatsink: Turn on the workstation and enter Computer Setup (F10) (page 44). Let the workstation run in this mode for five minutes.
Page 117 Disconnect the CPU heatsink cable from the system board. Rotate the latch lever away from the system board. WARNING! The latch lever is spring loaded and could cause injury. Use caution when rotating the latch lever away from the system board. On the opposite side where the lever is placed, press down on the metal clamp (illustration below) until the tab releases from the processor retention frame.
Page 118 Rotate the CPU heatsink away from the system board by lifting the side where you released the metal clamp and rotating the entire CPU heatsink assembly away from the processor retention frame. When you have rotated the CPU heatsink assembly about 45 degrees, free the metal clamp that is under the black tension lever then lift the CPU heatsink up and away from the system board.
Page 119 Hook the metal latch over the plastic frame and rotate the CPU heatsink down On the opposite side, clip the metal latch over the plastic frame. Removal and Replacement of Components 119...
Page 120 Rotate the latch lever down . It will be almost parallel with the sytem board. Connect the CPU heatsink cable to the white processor fan connector CAUTION: If the CPU heatsink cable does not reach the fan connector, you have installed the CPU heatsink backwards.
Page 121: Cpu Heatsink B
CPU Heatsink B To remove the CPU heatsink: Turn on the workstation and enter Computer Setup (F10) (page 44). Let the workstation run in this mode for five minutes. This action warms the thermal interface material between the CPU heatsink and processor so that the thermal bond loosens and can more easily be broken.
Page 122 Disconnect the CPU heatsink cable from the system board. Hold down and press in on the latch lever and rotate it up away from the system board to release the clip from the processor retention frame on the system board. WARNING! The latch lever is spring loaded and could cause injury.
Page 123 Rotate the CPU heatsink away from the system board by lifting the side where you released the metal clamp and rotating the entire CPU heatsink assembly away from the processor retention frame. When you have rotated the CPU heatsink assembly about 45 degrees, free the metal clamp that is under the black tension lever then lift the CPU heatsink up and away from the system board.
Page 124 Hook the metal latch over the plastic frame and rotate the CPU heatsink down On the opposite side, push down on the CPU heatsink to clip the other metal latch over the plastic frame. If necessary, use a flat-bladed screwdriver to snap the latch over the hook on the plastic frame. Removal and Replacement Procedures...
Page 125 Rotate the latch lever down until it snaps to the plastic frame. Connect the CPU heatsink cable to the white processor fan connector CAUTION: If the CPU heatsink cable does not reach the fan connector, you have installed the CPU heatsink backwards.
Page 126 10.Lower the CPU airflow duct over the CPU heatsinks until it snaps into place. NOTE: The CPU airflow duct is only required when two processors are installed. NOTE: The CPU airflow duct more easily installs if the memory duct is temporarily removed first. 11.Install the front fan (page 103).
Page 127: Processor
Processor To remove the processor: Disconnect power from the system (page 79), remove the access panel (page 86), and remove the CPU heatsink (page 116). Raise the processor socket handle fully (the full swing angle of the lever is approximately 90 degrees). Pull the processor straight out of the socket.
Page 128 To replace the processor: Disconnect power from the system (page 79), remove the access panel (page 86), remove the CPU heatsink (page 116), and remove the processor (page 127). Raise the processor socket handle fully (the full swing angle of the lever is approximately 90 degrees). CAUTION: Processor pins are delicate and bend easily.
Page 129: System Board
System Board To remove the system board: Disconnect power from the system (page 79), remove the access panel (page 86), remove all plug-in cards and graphics cards (page 100), remove the memory duct (page 92), remove the CPU heatsinks airflow duct (page 116), if installed, and remove the system fan assembly (page...
Page 130 Removal and Replacement Procedures...
Page 131: System Diagnostics And Troubleshooting
5 System Diagnostics and Troubleshooting This chapter discusses the tools available for diagnosing and troubleshooting system issues. • “E-Support” on page 132 • “Troubleshooting Checklist” on page 133 • “LED Color Definitions” on page 134 • “HP Insight Diagnostics Offline Edition” on page 135 •...
Page 132: E-Support
E-Support Help & Support Center (HSC) and E-Support HSC provides online access to technical support information, software updates and downloads, diagnostic tools, and HP support contact information. To open HSC from your desktop, click Start > Help and Support. HSC contains four sections: •...
Page 133: Troubleshooting Checklist
Troubleshooting Checklist Before running any of the diagnostic utilities, go through the following checklist to find possible solutions for workstation or software problems. • Are the workstation and monitor connected to a working electrical outlet? • Is the workstation turned on? •...
Page 134: Led Color Definitions
LED Color Definitions An LED light exists on the front panel of your workstation. The following table describes what each color signifies. Table 5-21 LED Color Definitions LED State LED Color System Status Solid Green System is on. Blinking Green System is in Standby.
Page 135: Hp Insight Diagnostics Offline Edition
HP Insight Diagnostics Offline Edition NOTE: HP Insight Diagnostics is included on CD with some computer models only. The HP Insight Diagnostics utility allows you to view information about the hardware configuration of the computer and perform hardware diagnostic tests on the subsystems of the computer. The utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues.
Page 136: Diagnostic Utility On Cd
Quick Test—provides a predetermined script where a sample of each hardware component is exercised and requires no user intervention. Complete Test—provides a predetermined script where each hardware component is fully tested. You can select Interactive or Unattended tests. This will change the devices tested during the Complete Test. There are more tests available in the interactive mode, but these require user intervention.
Page 137: Survey Tab
Survey Tab When the Survey tab is selected, the Survey menu displays and enables you to view important system configuration information. The Summary view limits the amount of data displayed, while the Advanced view shows all the data in the selected category. Regardless of whether you choose Advanced or Summary, the following categories of information are available on the Survey menu: •...
Page 138: Status Tab
To begin testing: Select the Test tab. On the left side of the tab, select the Type of Test to perform (Quick, Complete, or Custom). On the left side of the tab, select the Test Mode (Interactive or Unattended). Select the device to be tested from the drop-down list. Choose how you want the test to be executed, either Number of Loops or Total Test Time.
Page 139: Saving And Printing Information In Hp Insight Diagnostics
Saving and Printing Information in HP Insight Diagnostics You can save the information displayed in the HP Insight Diagnostics Status and Log tabs to a diskette or a USB 2.0 HP Drive Key (64MB or higher). You cannot save to the hard drive. The system will automatically create an html file that has the same appearance as the information displayed on the screen.
Page 140: Diagnostic Light Codes
Diagnostic Light Codes This sections provides an overview of the diagnostic lights that are related to your workstation. NOTE: The beeps are heard through the on-board piezo speaker and not the chassis speaker. The blinking lights and beeps repeat for five cycles. After that, only the blinking lights repeat. Table 5-22 Diagnostic Light Codes Chassis Indicator Lights...
Page 141 Table 5-22 Diagnostic Light Codes (continued) Chassis Indicator Lights (continued) Power LED and Sound Activity Diagnosis and Service Action Beeps and blinks RED 4 times Power supply failure: Locate the faulty device by removing all devices and then reinstalling one at a time until workstation fails.
Page 142: Troubleshooting Scenarios And Solutions
Troubleshooting Scenarios and Solutions This section presents an extensive overview of various troubleshooting scenarios and includes possible solutions for each. Solving Minor Problems Table 5-23 Solving Minor Problems Problem Cause Possible Solution Workstation appears locked Software control of the power Press and hold the power button for at least four up and does not turn off switch is not functional.
Page 143 Table 5-23 Solving Minor Problems Problem Cause Possible Solution Workstation powered off Processor thermal protection Be sure workstation air vents are not blocked and automatically and beeps activated: the cooling fan is running. and blink RED twice. A fan might be blocked or not Open hood, press power button, and see if the turning.
Page 144: Solving Power Supply Problems
Solving Power Supply Problems Testing Power Supply Before replacing the power supply, use the Built-In Self-Test (BIST) feature to learn if the power supply still works. To test the power supply: Disconnect all internal power supply cables. Plug in the AC power. •...
Page 145 Table 5-24 Power Supply Problems (continued) Problem Cause Solution Power LED flashes RED once Power failure (power supply Check if a device is causing the problem by every two seconds. is overloaded). removing ALL attached devices. Power on the system. If the system enters the POST, then power off and replace one device at a time and repeat this procedure until failure occurs.
Page 146: Solving Diskette Problems
Solving Diskette Problems Table 5-25 Diskette Problems Problem Cause Solution Diskette drive light stays on. Diskette is damaged. In Windows, open Explorer and select File > Properties > Tools. Under Error-checking, click Check Now. Diskette is incorrectly Remove diskette and reinsert. inserted.
Page 147 Table 5-25 Diskette Problems (continued) Problem Cause Solution Cannot format diskette. Invalid media reported. When formatting a disk in MS-DOS, you might need to specify diskette capacity. For example, to format a 1.44-MB diskette, enter the following command at the MS-DOS prompt: FORMAT A: /F:1440 A problem has occurred with a The directory structure is bad,...
Page 148: Solving Hard Drive Problems
Solving Hard Drive Problems Table 5-26 Hard Drive Problems Problem Cause Solution Hard drive error occurs. Hard disk has bad sectors or Use a utility to locate and block usage of bad has failed. sectors. If necessary, reformat the hard disk. Disk transaction problem.
Page 149: Solving Display Problems
Solving Display Problems Table 5-27 Display Problems Problem Cause Solution Blank screen (no video). The cable connections are Check the cable connections from the monitor to the not correct. workstation and to a working electrical outlet. The monitor is off. Switch the monitor to on (LED is on).
Page 150 Table 5-27 Display Problems (continued) Problem Cause Solution Monitor does not function Monitor without energy Disable monitor energy saver feature. properly when used with energy saver capabilities is being saver features. used with energy saver features enabled. Dim characters. The brightness and contrast Adjust the monitor brightness and contrast controls.
Page 151: Solving Audio Problems
Solving Audio Problems Table 5-28 Audio Problems Problem Cause Solution Sound does not come out of the Software volume control is Double-click the Speaker icon on the taskbar and speaker or headphones. turned down. use the volume slider to adjust the volume. The external speakers are Turn on the external speakers.
Page 152 Table 5-28 Audio Problems (continued) Problem Cause Solution NOTE: f you set digital as the Output Mode, the internal speaker and external analog speakers will no longer output audio until you switch back to an auto-sense or analog mode. If you set analog as the Output Mode, external digital speakers will not function until you change the output mode back to an auto-sense or digital mode.
Page 153: Solving Printer Problems
Solving Printer Problems Table 5-29 Printer Problems Problem Cause Solution Printer does not print. Printer is not turned on and Turn the printer on and be sure it is online. online. Printer is out of paper. Add paper to printer. The correct printer driver for Install the correct printer driver for the the application are not...
Page 154: Solving Keyboard And Mouse Problems
Solving Keyboard and Mouse Problems Table 5-30 Keyboard and Mouse Problems Problem Cause Solution Keyboard commands and typing Keyboard connector is not Shut down the workstation. are not recognized by the properly connected. Reconnect the keyboard to the back of the workstation.
Page 155: Solving Front Panel Component Problems
Solving Front Panel Component Problems If you are experiencing problems with one of the front panel ports, you might be able to try your device in the corresponding port on the back side of the computer. If this does not fix the problem, or you must use the front panel ports, continue troubleshooting.
Page 156: Solving Hardware Installation Problems
Solving Hardware Installation Problems You might need to reconfigure the workstation when you add or remove hardware, such as an additional diskette drive. If you install a PnP device, Windows XP automatically recognizes the device and configures the workstation. If you install a non-PnP device, you must reconfigure the workstation after completing installation of the new hardware.
Page 157 Table 5-32 Hardware Installation Problems (continued) Problem Cause Solution Beeps and power LED flashes Video card is not seated For systems with a graphics card: RED six times. properly or is bad, or system Reseat the graphics card. board is bad. If using PCI Express card with auxiliary power cable, be sure it is attached.
Page 158: Solving Network Problems
Solving Network Problems These guidelines do not discuss the process of debugging the network cabling. Table 5-33 Network Problems Problem Cause Solution Wake-on-LAN feature is not Wake-on-LAN is not enabled. Use the Network control application to enable functioning. Wake-on-LAN. Network driver does not detect Network controller is disabled.
Page 159 Table 5-33 Network Problems (continued) Problem Cause Solution Network controller stopped Network controller interrupt is Under the Computer Setup Advanced menu, working when an expansion shared with an expansion change the resource settings for the board. board was added to the board.
Page 160: Solving Memory Problems
Solving Memory Problems CAUTION: For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the system will not boot the operating system. Table 5-34 Memory Problems Problem Cause Solution System will not boot or does not Memory module is not the Replace module with the correct industry-standard function properly after installing...
Page 161: Solving Processor Problems
Solving Processor Problems Table 5-35 Processor Problems Problem Cause Solution Poor performance is Processor is hot. Be sure the airflow to the workstation is not experienced. blocked. Be sure the fans are connected and working properly (some fans only operate when needed). Be sure the CPU heatsink is installed properly.
Page 162: Solving Cd-Rom And Dvd Problems
Solving CD-ROM and DVD Problems Table 5-36 CD-ROM and DVD Problems Problem Cause Solution System will not boot from CD- The CD-ROM or DVD boot is Run the Computer Setup utility and enable booting ROM or DVD drive. not enabled through the to removable media and verify boot order settings.
Page 163: Solving Internet Access Problems
Solving Internet Access Problems Table 5-37 Internet Access Problems Problem Cause Solution Unable to connect to the Internet Service Provider (ISP) Verify Internet settings or contact the ISP for Internet. account is not set up assistance. properly. Modem is not set up Reconnect the modem.
Page 164 Table 5-37 Internet Access Problems (continued) Problem Cause Solution Internet takes too long to Modem is not set up Verify that the correct modem speed and COM port download Web sites. properly. are selected. For Windows: Open the Control Panel. Double-click System.
Page 165: Power On Self Test (Post) And Error Messages
Power On Self Test (POST) and Error Messages POST is a series of diagnostic tests that runs automatically when the system is turned on. An audible, visual, or both message occurs if the POST encounters a problem. POST checks the following items to ensure that the workstation system is functioning properly: •...
Page 166 Table 5-38 POST Error Messages (continued) Screen Message Probable Cause Recommended Action 164—Memory Size Error Memory configuration is incorrect. Run Computer Setup (F10 Setup) or Windows utilities. Be sure memory modules are installed properly. If third-party memory has been added, test using HP only memory.
Page 167 Table 5-38 POST Error Messages (continued) Screen Message Probable Cause Recommended Action 304—Keyboard or System Keyboard failure. Reconnect the keyboard with workstation Unit Error turned off. Be sure that none of the keys are pressed. Replace keyboard. Replace system board. 501—Display Adapter Graphics display controller.
Page 168 Table 5-38 POST Error Messages (continued) Screen Message Probable Cause Recommended Action 940—Extended ROM The signature at the start of the Run ROMPaq again. signature not found ROM flash is missing. Your firmware (BIOS) is incomplete. 960—CPU Overtemp The ambient temperature could Be sure you are not operating the system in occurred exceed operating limits...
Page 169 Table 5-38 POST Error Messages (continued) Screen Message Probable Cause Recommended Action 1782—Disk Controller Hard drive circuitry error. Run Computer Setup (F10 Setup). Failure Clear CMOS. Check cable seating/jumper settings. Run hard drive diagnostics. Disconnect additional drives. Run the Drive Protection System test, if available.
Page 170 Table 5-38 POST Error Messages (continued) Screen Message Probable Cause Recommended Action 1800—Temperature Alert Internal temperature exceeds Check that workstation air vents are not specification. blocked and cooling fan is running. Verify processor speed selection. Replace the processor. Replace the system board. 1801—Microcode Patch Processor not supported by ROM Upgrade BIOS to proper version.
Page 171: A Scsi Devices
A SCSI Devices This appendix provides more information for setting up your SCSI hard drive. • “SCSI Guidelines” on page 172 • “Using SCSISelect with SCSI Devices” on page 173 • “SMART” on page 174 • “Jumpers” on page 175...
Page 172: Scsi Guidelines
SCSI Guidelines When installing and operating SCSI devices, you must follow these guidelines: • A wide (68-pin) SCSI controller with two channels, one for internal devices and one for external devices. Five internal SCSI devices are supported. • If multiple SCSI devices are used, split the devices between Channels A and B for optimum performance.
Page 173: Using Scsiselect With Scsi Devices
Using SCSISelect with SCSI Devices The Ultra160 and faster SCSI host adapters include the SCSISelect utility to configure the host adapter and to run the SCSI disk utilities. To run the SCSISelect utility: NOTE: The onboard LSI SCSI controller on the xw9300 has an “LSI Logic Configuration Utility” that you access through Ctrl-C when the LSI option ROM is initializing.
Page 174: Smart
SMART The SMART SCSI hard drives for HP workstations have built-in drive failure prediction that warns the user or the network administrator of an impending failure or crash of the hard drive. SMART drives track fault prediction and failure indication parameters, such as re-allocated sector count, spin retry count, and calibration retry count.
Page 175: Jumpers
Jumpers All SCSI controllers require a unique SCSI ID (0–15) for each SCSI device installed. The controller identifies a SCSI device by its SCSI ID number rather than its location. Moving a SCSI device from one position to another on the SCSI chain does not affect communication between the controller and the device.
Page 176 SCSI Devices...
Page 177: Bsata Devices
SATA Devices This appendix provides additional information for setting up your SATA hard drives. • “SATA Guidelines” on page 178 • “SATA RAID Configurations” on page 179...
Page 178: Sata Guidelines
SATA Guidelines NOTE: These systems support a mixed configuration of SCSI and SATA hard drives. The HP xw9300 Workstation does not support IDE hard drives. When installing and operating SATA devices: • Connect the SATA hard drive from the system board to the hard drive with the SATA cable (326965- 006).
Page 179: Sata Raid Configurations
SATA RAID Configurations This workstation supports an embedded SATA RAID. Redundant Array of Inexpensive Disks (RAID) combines multiple physical drives together to provide either increased performance or increased redundancy. For an embedded SATA RAID, there are three primary configurations. • RAID 0 is a striping configuration.
Page 180 SATA Devices...
Page 181: C Connector Pins
C Connector Pins This appendix provides pin information for your system: • “Enhanced Keyboard” on page 182 • “Mouse” on page 182 • “Ethernet RJ-45” on page 182 • “Serial Interface” on page 183 • “USB” on page 183 • “IEEE 1394” on page 183 •...
Page 182: Enhanced Keyboard
Enhanced Keyboard Keyboard Connector Signal Data Unused Ground +5 VDC Clock Unused Mouse Mouse Connector Signal Data Unused Ground +5 VDC Clock Unused Ethernet RJ-45 Ethernet Connector Signal (+) Transmit Data (-) Transmit Data (+) Receive Data Unused Unused (-) Receive Data Unused Unused Connector Pins...
Page 183: Serial Interface
Serial Interface Serial Connector Signal Carrier Detect Receive Data Transmit Data Data Terminal Ready Signal Ground Data Set Ready Request to Send Clear to Send Ring Indicator USB Connector Signal +5 VDC - Data + Data Ground IEEE 1394 Signal IEEE 1394 Connector power tpb-...
Page 184: Microphone
Microphone Microphone Connector (1/8 inch) Signal 1 (Tip) Audio 2 (Ring) Power 3 (Shield) Ground Headphone Headphone Connector (1/8 inch) Signal 1 (Tip) Audio_Left 2 (Ring) Audio_Right 3 (Shield) Ground Line-in Audio Line-in Audio Connector (1/8 inch) Signal 1 (Tip) Audio_In_Left 2 (Ring) Audio_In_Right...
Page 185: Ultra Scsi
Ultra SCSI Ultra SCSI connector Signal Signal +DB12 -DB12 +DB13 -DB13 +DB14 -DB14 +DB15 -DB15 +DPB1 -DPB1 +DB0 -DB0 +DB1 -DB1 +DB2 -DB2 +DB3 -DB3 +DB4 -DB4 +DB5 -DB5 +DB6 -DB6 +DB7 -DB7 +DPB -DPB DIFFSENSE TERMPWR TERMPWR TERMPWR TERMPWR RESERVE RESERVE +ATN...
Page 186: Sata
SATA SATA Connector Signal Signal Signal Data Cable Power Cable Power Cable Ground 3.3-V power 5-V power S-2* 3.3-V power 5-V power S-3* 3.3-V power P-10 Ground Ground Ground P-11 Reserved S-5** Ground P-12 Ground S-6** Ground P-13 12-V power Ground 5-V power P-14...
Page 187: Monitor (Vga)
Monitor (VGA) NOTE: Monitor connectors can vary depending on your configuration. VGA Connector Signal Signal Signal Red Analog Ground Monitor ID Green Analog Ground DDC Serial Data Blue Analog Ground Horizontal Sync Monitor ID +5V DC Vertical Sync Ground Ground DDC Serial Clock Monitor (DVI) NOTE:...
Page 188: Ata/Atapi (Ide) Standard Drive Cable
T.M.D.S DATA 3+ ANALOG HORZ SYNC +5V POWER ANALOG GROUND ATA/ATAPI (IDE) Standard Drive Cable ATA/ATAPI (IDE) Connector Signal Signal Signal Reset DMAK Ground DD14 Ground INTRQ DD15 IOCS16 Ground (Key) PDIAG (cable detect) DMARQ DD10 Ground DIOW CS1FX DD11 Ground CS3FX DIOR...
Page 189: 24-Pin Power (Main)
24-Pin Power (Main) 24-Pin Main Power Connector +3.3 V -12 V +5 V +3.3 V +5 Vaux +5 V and +12 V-A PS_ON_L +5 V-Rsense +5 V +12 V-A +5 V +3.3 V +5 V +3.3 V and +3.3V-Rsense 8-Pin Power (for Processors) 8-Pin Power (for CPUs) Color Signal...
Page 190: 6-Pin Power (Auxiliary Pci Express)
6-Pin Power (Auxiliary PCI Express) NOTE: The 6-pin power (auxiliary PCI Express) is only required with high-powered graphics cards. 6-Pin Power (Auxiliary PCI Express) Color Signal +12V-C +12V-C +12V-C Connector Pins...
Page 191: D System Board Designators
D System Board Designators This appendix lists the system board designators for this system. Table D-39 System Board Designators Designator Silkscreen Component MH1-8, MH10-11, MH14 Mounting holes Boot block header/jumper PSWD Clear password header/jumper SLOT2 PCI PCI slot SLOT6 PCI-X 133MHz PCI slot SLOT4 PCI-X 100MHz PCI slot...
Page 192 Table D-39 System Board Designators Designator Silkscreen Component Primary IDE connector FRNT AUD Front panel audio header FRNT USB Front panel USB header HD-LED HDD LED connector SATA1 port 2 Serial ATA (SATA) port 2 connector SATA1 port 3 Serial ATA (SATA) port 3 connector SATA0 Serial ATA (SATA) port 0 and 1 connector FRNT-P...
Page 193: E Power Cord Set Requirements
Power Cord Set Requirements The power cord set (flexible cord or wall plug) received with this product meets the requirements for use in the country where you purchased the equipment. If you must obtain a power cord for a different country, you should purchase a power cord that is approved for use in that country.
Page 194 Power Cord Set Requirements...
Page 195: F Routine Care
Routine Care This appendix contains the additional information for caring for your system: • “General Cleaning Safety Precautions” on page 196 • “Maximizing the Airflow” on page 197 • “Cleaning the Workstation Case” on page 198 • “Cleaning the Keyboard” on page 199 •...
Page 196: General Cleaning Safety Precautions
General Cleaning Safety Precautions • Never use solvents or flammable solutions to clean the workstation. • Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. •...
Page 197: Maximizing The Airflow
Maximizing the Airflow Keep your workstation in an area where the airflow to the front and rear of the system is not obstructed. • If possible, keep the unit off of surfaces where dust can gather. • Keep the back of the unit at least 6 inches away from a wall or other obstruction. Keep the front of the unit clear of any obstruction that keeps air from entering the front of the system.
Page 198: Cleaning The Workstation Case
Cleaning the Workstation Case Follow previously stated safety precautions before cleaning the workstation. To clean the workstation case: • To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. • For stronger stains, use a mild dish-washing liquid diluted with water. Rinse well by wiping it with a cloth or swab dampened with clear water.
Page 199: Cleaning The Keyboard
Cleaning the Keyboard Follow all safety precautions stated earlier before cleaning the keyboard. CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys. • Visible debris underneath or between the keys can be removed by vacuuming or shaking. •...
Page 200: Cleaning The Monitor
Cleaning the Monitor Follow all safety precautions stated earlier before cleaning the monitor. To clean the monitor, wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for cleaning monitors. Do not use sprays or aerosols directly on the screen; the liquid might seep into the housing and damage a component.
Page 201: Cleaning The Mouse
Cleaning the Mouse Follow all safety precautions stated earlier before cleaning the mouse. To clean the mouse: • Clean the mouse ball by first removing the retaining plate and the ball from the housing. • Pull out any debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly. Cleaning the Mouse 201...
Page 202 Routine Care...
Page 203: G Additional Password Security And Resetting Cmos
G Additional Password Security and Resetting CMOS This workstation supports security password features, which can be established through the Computer Setup Security menu. These features are: • setup password power-on password • When both passwords are set, the setup password can also be used in place of the power-on password as an override to log in to the workstation.
Page 204: Resetting The Password Jumper
Resetting the Password Jumper To disable the power-on or setup password features and clear the power-on and setup passwords: Shut down the operating system and then turn off the workstation and any external devices. Disconnect the power cord of the workstation and any external devices from the power outlets. WARNING! To reduce the risk of personal injury from electrical shock and hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before...
Page 205: Clearing And Resetting The Cmos
Clearing and Resetting the CMOS The CMOS of the workstation stores password information and information about the workstation configuration. This section describes the steps to successfully clear and reset the CMOS. Using Computer Setup to Reset CMOS To reset CMOS using Computer Setup, access the Computer Setup Utilities menu. When the Computer Setup message appears in the lower-right corner of the screen, press the F10 key.
Page 206: Using The Cmos Button
Using the CMOS Button CAUTION: Pushing the CMOS button resets CMOS values to factory defaults and erases any customized information including passwords, asset numbers, and special settings. It is important to back up the workstation CMOS settings before resetting them in case they are needed later. To back up the CMOS settings, use Computer Setup and run the Save to Diskette option from the File menu.
Page 207: H Quick Troubleshooting Flows
H Quick Troubleshooting Flows This appendix presents some quick troubleshooting flowcharts for some common issues. NOTE: The flowcharts presented here are for general troubleshooting purposes only and they might not apply to your specific workstation. • “Initial Troubleshooting” on page 208 •...
Page 208: Initial Troubleshooting
Initial Troubleshooting Quick Troubleshooting Flows...
Page 209: No Power
No Power No Power, Part 1 No Power 209...
Page 210: No Power, Part 2
No Power, Part 2 Quick Troubleshooting Flows...
Page 211: No Power, Part 3
No Power, Part 3 No Power 211...
Page 212: No Video
No Video No Video, Part 1 Quick Troubleshooting Flows...
Page 213: No Video, Part 2
No Video, Part 2 No Video 213...
Page 214: No Video, Part 3
No Video, Part 3 Quick Troubleshooting Flows...
Page 215: Error Messages
Error Messages Error Messages, Part 1 Error Messages 215...
Page 216: Error Messages, Part 2
Error Messages, Part 2 Quick Troubleshooting Flows...
Page 217: Error Messages, Part 3
Error Messages, Part 3 Error Messages 217...
Page 218: No Os Loading
No OS Loading Quick Troubleshooting Flows...
Page 219: No Os Loading From Hard Drive
No OS Loading from Hard Drive No OS Loading from Hard Drive, Part 1 No OS Loading from Hard Drive 219...
Page 220: No Os Loading From Hard Drive, Part 2
No OS Loading from Hard Drive, Part 2 Quick Troubleshooting Flows...
Page 221: No Os Loading From Hard Drive, Part 3
No OS Loading from Hard Drive, Part 3 No OS Loading from Hard Drive 221...
Page 222: No Os Loading From Diskette Drive
No OS Loading from Diskette Drive Quick Troubleshooting Flows...
Page 223: No Os Loading From Cd-Rom Drive
No OS Loading from CD-ROM Drive No OS Loading from CD-ROM Drive 223...
Page 224: No Os Loading From Network
No OS Loading from Network Quick Troubleshooting Flows...
Page 225: Non-Functioning Device
Non-functioning Device Non-functioning Device 225...
Page 226 Quick Troubleshooting Flows...
Page 227: Index
Index 24-pin power connector pin cleaning Drive Protection System assignments keyboard DVD-ROM drive 6-pin PCI Express connector pin monitor See optical drive assignments mouse 8-pin power for processors clearing password connector pin assignments cloning tools, software ECC Fault Prediction and Prefailure CMOS Warranty button...
Page 228 heatsink, installing and removing keys power-on 50, 66, location resetting jumpers hood cover security installation and removal setup 50, 65, HP Client Management Solutions PCI card support, installing and removing color definitions PCI Express lifting the workstation compatibility matrix line-in audio overview IDE connector pin assignments connector location...
Page 229 protecting serial connector pin assignments CD-ROM and DVD problems hard drive serial number location diskette problems setting front panel problems power-on password hard drive problems rear panel components setup password 65, hardware installation problems recovery, software setup remote setup initial Internet access problems Remote System Installation setup password...
Page 230 Index...

HP Xw9300 - Workstation - 1 GB RAM Technical Reference Manual

Preface

1 Product Overview

2 Installing or Restoring the Operating System

3 System Management

4 Removal and Replacement Procedures

5 System Diagnostics and Troubleshooting

A SCSI Devices

BSATA Devices

C Connector Pins

6 Pin Power (Auxiliary PCI Express)

D System Board Designators

E Power Cord Set Requirements

F Routine Care

G Additional Password Security and Resetting CMOS

H Quick Troubleshooting Flows

Index

Quick Links

Troubleshooting

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Summary of Contents for HP Xw9300 - Workstation - 1 GB RAM