quadient iX-1 Series Product Manual page 10

How to unlock the meter, test your connection
To get the most out of your iX-1, visit our how to video hub at
or login to Myquadient to access the iX-1 user guide.
Unlock the meter
1
Complete a postal inspection
The United States Postal Service
requires your iX-1 to periodically
connect to the postage server to
protect access to your postage
funds.
If your system does not connect
to the postage server 72 hours
after your last imprint, the meter
in your iX-1 will automatically
lock, deactivating all postage
related functions.
A postal inspection must be com-
pleted to unlock your meter and
reactivate postage functions.
Please ensure your iX-1 is con-
nected before initiating a postal
$000.000
1st Letter
00 lb
inspection. No services
00.0 oz
01/20/22
Mem: None
Acct. 00000
Press the key,
then press to select postal
inspection.
Press to initiate an audit
transaction.
If connection to the USPS server
is successful, a successful postal
transaction message will appear.
Press , then press
to return to the home screen.
If the server connection fails, a message explaining the cause of
the error will appear. Try to correct the cause and retry.
If the connection continues to fail, unplug your iX-1, wait 10
seconds, then power up and try again.
If the connection issue persists after shut down and power up,
chat with a support specialist on Myquadient or contact us for
help at 1.800.636.7678.
Need help? Contact us at: www.myquadient.com or call 1.800.636.7678
kb.quadient.us/iX-1_videos
Test server connection
1
Ping server
You can check your server
connection status by asking
the server to answer a 'ping'
command.
The ping command will confirm:
1. Connection settings
2. LAN connection status
To ping the server:
Press the key.
$000.000
1st Letter
00 lb
No services
00.0 oz
01/20/22
Mem: None
Acct. 00000
Next, press , then
press to select online services.
$000.000
1st Letter
00 lb
No services
00.0 oz
01/20/22
Mem: None
Acct. 00000
Press to ping the server.
If the is ping test is successful, a
successful server call message
will appear.
Press , then press
to return to the home screen.
If the server connection fails, a message explaining the cause of
the error will appear. Try to correct the cause and retry.
If the connection continues to fail, unplug your iX-1, wait 10
seconds, then power up and try again.
If the connection issue persists after shut down and power up,
chat with a support specialist on Myquadient or contact us for
help at 1.800.636.7678.
$000.000
$000.000
1st Letter
1st Letter
00 lb
00 lb
No services
No services
00.0 oz
00.0 oz
01/20/22
01/20/22
Mem: None
Mem: None
Acct. 00000
Acct. 00000