Compaq Deskpro Workstation AP240 Reference Manual
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Compaq Deskpro Workstation AP240 Reference Manual

Compaq Deskpro Workstation AP240 Reference Manual

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Summary of Contents for Compaq Deskpro Workstation AP240

  • Page 1: Reference Guide

    Reference Guide Compaq Deskpro Workstation AP240...
  • Page 2 Notice The information in this guide is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN; NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.

  • Page 3: Table Of Contents

    Rear Panel Components (Intel 820 Chipset) ...1-6 Desktop Internal Components (Intel 820 Chipset)...1-8 Minitower Internal Components (Intel 820 Chipset) ...1-10 Desktop Front and Rear Panel Components (Intel BX Chipset)...1-12 Minitower Front and Rear Panel Components (Intel BX Chipset) ...1-16 Desktop Internal Components (Intel BX Chipset) ...1-20 Minitower Internal Components (Intel BX Chipset)...1-22...
  • Page 4 3 Desktop Management Initial Configuration and Deployment ...3-2 Remote System Installation...3-3 Asset Tracking and Security ...3-3 Password Security ...3-7 Establishing a Setup Password Using Computer Setup...3-7 Establishing a Power-On Password Using Computer Setup...3-8 Entering a Power-On Password ...3-8 Changing a Power-On or Setup Password...3-9 Deleting a Power-On or Setup Password...3-9...
  • Page 5 Building Blocks and Partners...3-26 Desktop Management Interface (DMI) ...3-26 Wired for Management ...3-27 Compaq Management Solutions Partners Program...3-27 chapter 4 Installation Guidelines Installation Sequence ...4-1 When to Reconfigure the Workstation...4-3 Using the Cable-Select Feature with Ultra ATA Devices...4-3 Installing SCSI Devices ...4-4 Guidelines for Installing Optional SCSI Devices...4-4...
  • Page 6 chapter 6 Upgrading the Minitower Workstation Serviceability Features...6-1 Removing the Workstation Access Panel...6-1 Raising the Expansion Card Cage ...6-2 Sliding Out the System Board Tray ...6-4 Installing Additional Memory...6-6 RIMMs ...6-6 DIMMs...6-7 Memory Module Installation...6-7 Installing an Expansion Card ...6-10 Removing an Expansion Slot Cover ...6-11 Removing or Installing a PCI or ISA Board ...6-12 Installing Additional Drives...6-14...
  • Page 7 Solving Hardware Installation Problems ...8-10 Solving Network Problems ...8-11 Solving Memory Problems ...8-14 Solving SCSI Problems...8-14 Solving CD-ROM and DVD Problems...8-15 Solving Software Problems...8-15 Troubleshooting Using Compaq Intelligent Manageability Features ...8-16 Compaq Configuration Record Utility...8-16 Contacting Compaq Customer Support ...8-17 appendix A Regulatory Compliance Notices appendix B...

  • Page 8: Workstation Features

    chapter Workstation The Compaq Deskpro Workstation AP240 includes the following features that vary depending on the model. Features ORKSTATION EATURES Intel Pentium III processor Intel 820 chipset with ITE 8889 PCI/ISA bridge or Intel 440BX/PIIX-4E AGP chipset Direct Rambus DRAM (RDRAM) or synchronous DRAM (SDRAM) system memory (Select models include error checking and correcting [ECC] memory)
  • Page 9 Workstation Features Compaq desktop chassis including: two PCI expansion slots and two “combination” slots for either a PCI or an ISA expansion card, with an AGP slot on the system board four drive bays: one external 3.5-inch diskette drive mounted with a drive adapter in a 5.25-inch, one-third height bay;...
  • Page 10 Network interface controller (NIC), with Remote Wakeup and NIC-based alert support (NIC-based alert support available on select models) Wide Ultra2 SCSI or Wide UltraSCSI controller Intelligent Manageability, including Asset Tracking and Security, Fault Notification and Recovery, and Software Updating and Management Software-controllable Smart Cover Lock Microsoft Windows NT Version 4.0 operating system Microsoft Internet Explorer...

  • Page 11: Front Panel Components (Intel 820 Chipset)

    Front Panel Components (Intel 820 Chipset) Desktop Front Panel Components Minitower Front Panel Components Workstation Features...
  • Page 12 Diskette Drive Activity Light Serial Number Stereo Headphone Jack Headphone Volume Control Diskette Eject Button CD-ROM Drive Tray CD-ROM Drive Busy Indicator CD-ROM Emergency Eject Hole CD-ROM Eject Button Dual-State Power Button Power-On Light < Hard Drive Activity Light Turns on when the diskette drive is reading or saving data. Unique serial number;...

  • Page 13: Rear Panel Components (Intel 820 Chipset)

    Rear Panel Components (Intel 820 Chipset) Desktop Rear Panel Components Minitower Rear Panel Components Workstation Features...
  • Page 14 WARNING: To reduce the risk of electric shock or damage to the equipment: Do not disable the power cord grounding plug. The grounding plug is an important safety feature. Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times. Disconnect power from the workstation by unplugging the power cord from either the electrical outlet or the workstation.

  • Page 15: Desktop Internal Components (Intel 820 Chipset)

    Desktop Internal Components (Intel 820 Chipset) Internal Components in Desktop Models Expansion Cards in Desktop Models Workstation Features The position of the expansion card cage in this illustration is for demonstration purposes only. Be sure to rest the expansion card cage upside down rather than on either...
  • Page 16 Power supply Internal hard drive CD-ROM drive Diskette drive Processor Internal speaker Serial number Smart Cover Lock Embedded audio connectors Smart Cover Sensor Graphics controller < Rambus inline memory module (RIMM) sockets Network interface controller > Wide Ultra2 SCSI controller Reference Guide...

  • Page 17: Minitower Internal Components (Intel 820 Chipset)

    Minitower Internal Components (Intel 820 Chipset) Internal Components in Minitower Models Expansion Cards in Minitower Models 1-10 Workstation Features...
  • Page 18 The position of the expansion card cage in this illustration is for demonstration purposes only. Be sure to rest the expansion card cage upside down rather than on either side of the cage. Smart Cover Lock Power supply CD-ROM drive Diskette drive Internal hard drive Processor...

  • Page 19: Desktop Front And Rear Panel Components (Intel Bx Chipset)

    Desktop Front and Rear Panel Components (Intel BX Chipset) Desktop Front Panel Components 1-12 Workstation Features...
  • Page 20 Diskette Drive Activity Light Stereo Headphone Jack Headphone Volume Control Diskette Eject Button CD-ROM Drive Tray CD-ROM Drive Busy Indicator CD-ROM Emergency Eject Hole CD-ROM Eject Button Dual-State Power Button Power-On Light Hard Drive Activity Light Turns on when the diskette drive is reading or saving data. Connects headphones to the CD-ROM drive.
  • Page 21 Rear Panel Components on the Desktop Models 1-14 Workstation Features WARNING: To reduce the risk of electric shock or damage to the equipment: Do not disable the power cord grounding plug. The grounding plug is an important safety feature. Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.
  • Page 22 Power Cord Connector Smart Cover Lock Microphone Connector Ethernet RJ-45 Connector Line-In Audio Connector Wide UltraSCSI Connector Mouse Connector Monitor Connector Voltage Select Switch Universal Serial Bus (USB) Connectors Headphone Connector < Line-Out Audio Connector Keyboard Connector > Parallel Port Connector Serial Connectors Connects the workstation to an electrical power outlet.

  • Page 23: Minitower Front And Rear Panel Components (Intel Bx Chipset)

    Minitower Front and Rear Panel Components (Intel BX Chipset) Minitower Front Panel Components 1-16 Workstation Features...
  • Page 24 Diskette Eject Button Diskette Drive Activity Light CD-ROM Drive Tray Stereo Headphone Jack Headphone Volume Control CD-ROM Emergency Eject Hole CD-ROM Drive Busy Indicator CD-ROM Eject Button Dual-State Power Button Power-On Light Hard Drive Activity Light Ejects a loaded diskette. Turns on when the diskette drive is reading or saving data.
  • Page 25 Rear Panel Components on the Minitower Models 1-18 Workstation Features WARNING: To reduce the risk of electric shock or damage to the equipment: Do not disable the power cord grounding plug. The grounding plug is an important safety feature. Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.
  • Page 26 Voltage Select Switch Universal Serial Bus (USB) Connectors Headphone Connector Line-Out Audio Connector Keyboard Connector Parallel Port Connector Serial Connectors Smart Cover Lock Power Cord Connector Microphone Connector Ethernet RJ-45 Connector < Wide UltraSCSI Connector Line-In Audio Connector > Mouse Connector Monitor Connector Switches voltage between 115V and 230V to match geographical requirements.

  • Page 27: Desktop Internal Components (Intel Bx Chipset)

    Desktop Internal Components (Intel BX Chipset) Internal Components in Desktop Models Expansion Boards in Desktop Models 1-20 Workstation Features...
  • Page 28 The position of the expansion board cage in this illustration is for demonstration purposes only. Be sure to rest the expansion board cage upside down rather than on either side of the cage. Power supply Internal hard drive CD-ROM drive Diskette drive Processor Internal speaker...

  • Page 29: Minitower Internal Components (Intel Bx Chipset)

    Minitower Internal Components (Intel BX Chipset) Internal Components in Minitower Models Expansion Boards in Minitower Models 1-22 Workstation Features...
  • Page 30 The position of the expansion board cage in this illustration is for demonstration purposes only. Be sure to rest the expansion board cage upside down rather than on either side of the cage. Smart Cover Lock Power supply CD-ROM drive Diskette drive Internal hard drive Processor...

  • Page 31: Interpreting The Diagnostic Lights

    Interpreting the Your workstation features diagnostic lights or LEDs (light emitting diodes) to indicate various workstation states or errors. Diagnostic Lights The following tables describe the diagnostic light indications. Refer to Chapter 8, “Troubleshooting,” for more information. Normal Operating Conditions Power off Power on Suspend...
  • Page 32 Error Conditions Keyboard LED Color Num Lock Green Caps Lock Green Scroll Lock Green Num, Caps, Scroll Lock Green Note: Lights indicating network server mode are featured on Intel 820 chipset–based models only. FailSafe Boot Keyboard Block Mode LED Color Num Lock Green Caps Lock...

  • Page 33: Using The Compaq Enhanced Keyboard

    Using the Compaq Enhanced Keyboard Compaq Enhanced Keyboard Components Ctrl Used in combination with another key; its effect depends on the application software you are using. Windows Used to open the Start menu in Microsoft Windows 95. Used in combination with Logo* other keys to perform other functions.

  • Page 34: Turning Off Your Workstation

    Turning Off Your To properly turn off your workstation, click Shut Down on the Start menu. The workstation will automatically shut down. Workstation WARNING: To reduce the risk of personal injury from electrical shock and/or hot surfaces, before you open the workstation cover for any reason: Be sure to disconnect the power cord from the wall outlet.

  • Page 35: Software

    chapter Installing Your Operating System The first time you turn on your workstation, Microsoft Windows NT Workstation is automatically installed for you. This takes approximately 30 minutes, depending on your system hardware configuration. At the beginning of the installation process, you may be prompted to an operating system and/or a language for the operating system.

  • Page 36: Converting To Ntfs

    Converting to NTFS The hard drive included with a Windows NT 4.0 Workstation model contains a primary FAT16 partition on which the operating system and Compaq software are installed. The rest of the hard drive is divided into one or more additional partitions.

  • Page 37: Method 2 (Manually Converting To Ntfs)

    Method 2 (Manually Converting to NTFS) Before you manually convert to NTFS, you must have the following: A bootable MS-DOS diskette (OSR2 or later) having IDE CD support or network support and containing the following MS-DOS utilities: FDISK, FORMAT, and XCOPY.

  • Page 38: Installing Windows Nt Workstation 4.0 (Cd Installation Only)

    Installing Windows NT Workstation 4.0 (CD Installation ONLY) Customizing the If you choose to customize your monitor display, you can manually select or change the monitor brand, model, refresh Monitor Display rates, color, resolution, and power management settings. Select the Display icon in the Control Panel to change display settings, or refer to the online documentation provided with the graphics controller utility.

  • Page 39: Protecting Your Software

    Protecting Your To protect your software from loss or damage, you should keep a backup copy of all system software, applications, and related Software files stored on your hard drive. Refer to your operating system or backup utility documentation for instructions on making backup copies of your data files.

  • Page 40: Computer Setup Utilities (F10)

    Computer Setup Use Computer Setup to do the following (menu options vary depending on workstation model): Utilities (F10) Software Change factory default settings. Set the system date and time. Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.
  • Page 41 Establish a setup password that controls access to Computer Setup (F10) and the settings described in this section. To secure the serial, USB, or parallel ports so that they cannot be used until they are unsecured. Enable or disable removable media boot ability. Enable or disable removable media write ability.

  • Page 42: Using Computer Setup Utilities

    Using Computer Setup Utilities To access the Computer Setup Utilities menu, complete the following steps: Software 1. Turn on or restart the workstation. If you are in Windows, click Start ! Shut Down ! Restart the Computer. 2. When the F10=Setup message appears in the lower-right corner of the screen, press the F10 key.
  • Page 43 Menu options vary depending on workstation model. Heading Option File System Information Set Time and Date Save to Diskette Restore from Diskette Set Defaults and Exit Ignore Changes and Exit Save Changes and Exit Computer Setup Description Lists: product name processor type/speed/stepping cache size (L1/L2) installed memory size...
  • Page 44 Computer Setup Continued Heading Option Storage Diskette Drives Removable Media IDE Devices IDE Drive Timing IDE Options IDE DPS Self-Test Boot Order 2-10 Software Description Enables/disables and sets configuration of drive A (preinstalled diskette drive) and drive B devices. Enables/disables removable media booting and removable media writing.
  • Page 45 Power-On Password. See Chapter 8, “Troubleshooting,” for more information. Enables/disables network server mode. See Chapter 3, “Desktop Management,” for more information. Note: This selection will appear only if a power-on password is set. Enables/disables Smart Cover Sensor and Cover Lock;...
  • Page 46 Computer Setup Continued Heading Option Power Energy Saver Timeouts Energy Saver Options 2-12 Software Description Allows you to set: energy saver mode (advanced, disable, or minimal) system fan speed (low, medium, high, or automatic) Note: In the minimal energy saver mode setting, the hard drive and system do not go into energy saver mode, but the setting allows you to press the power button to suspend the system.
  • Page 47 Computer Setup Continued Heading Option Advanced* Power-On Options Onboard Devices PCI Devices * These options should be used by advanced users only. Description Allows you to set: POST mode (QuickBoot, FullBoot, or FullBoot every 1-30 days) POST messages (enable/disable) Safe POST (enable/disable) F10 prompt (enable/disable) F12 prompt (enable/disable) Option ROM prompt (enable/disable)
  • Page 48 Computer Setup Continued Heading Option Advanced* ISA PnP Devices (continued) Bus Options * These options should be used by advanced users only. 2-14 Software Description Lists current settings of Plug and Play (PnP) devices Enables or disables PnP devices. Allows you to change the configuration of PnP devices.

  • Page 49: Compaq Diagnostics For Windows

    Computer Setup Continued Heading Option Advanced* Device Options (continued) PCI VGA Configuration * These options should be used by advanced users only. Compaq Diagnostics Compaq Diagnostics for Windows is a component of Intelligent Manageability that allows you to view: for Windows Depending on the version, Compaq Diagnostics for Windows may include diagnostic tests to determine if all the devices installed on the workstation are recognized by the system and...

  • Page 50: Using Compaq Diagnostics For Windows

    Using Compaq Diagnostics for Windows Running Diagnostic Tests If your version of Compaq Diagnostics for Windows includes diagnostic testing utilities, four tabs will appear next to Overview: Test, Status, Log, and Error. 2-16 Software Select the Compaq Diagnostics icon, located in the Control Panel.
  • Page 51 Select one of the following options: Quick Test—Runs a quick, general test on each device with a minimal number of prompts. Complete Test—Runs maximum testing of each device with minimal prompts. Custom Test—Runs only the tests you select. To select specific devices or tests, find the device in the list, then click the box beside each test to select or deselect it.

  • Page 52: Drive Protection System

    Drive Protection The Compaq Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in select Compaq System workstations. DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement. When Compaq workstations are built, each installed hard drive is tested using DPS and a permanent record of key information is written onto the drive.

  • Page 53: Accessing Dps Through Computer Setup

    When the test has been completed, one of three messages will be displayed for each of the drives tested: If the test failed, the completion code should be recorded and reported to your service provider for help in diagnosing the workstation problem.

  • Page 54: Workstation Reference Library Cd

    When the test has been completed, one of three messages will be displayed: If the test failed, the completion code should be recorded and reported to your service provider for help in diagnosing the workstation problem. Workstation Be sure to browse the Workstation Reference Library CD. The CD contains detailed product information about your graphics Reference Library controller and certain options, as well as the Compaq Safety &...
  • Page 55 Intelligent Manageability and these products. Intelligent Manageability is an important aspect of our broad commitment to providing you with lifecycle management solutions and services to assist you with the four phases of the desktop workstation lifecycle—planning, deployment, management, and transitions.

  • Page 56: Initial Configuration And Deployment

    The Compaq Restore CD, ROM-based setup, and ACPI-ready hardware provide further assistance with recovery of system software, configuration management and troubleshooting, and power management. Desktop Management Installing additional software applications after unbundling the preinstalled software image Using Microsoft deployment tools, such as MS Batch or NT...

  • Page 57: Remote System Installation

    Remote System Installation Remote System Installation allows you to start and set up your system using the software and configuration information located on a network server. The Remote System Installation feature is usually used as a system setup and configuration tool, and can be used for the following tasks: To initiate Remote System Installation, press F12 when the F12=Network Service Boot message appears in the lower-right...
  • Page 58 Compaq Web site at www.compaq.com/support/files/index.html. For more information on Insight Manager LC, refer to www.compaq.com/im/lc. Desktop Management Locally, using the Compaq Computer Setup Utilities. See Chapter 2, “Software,” for more information and instructions. Remotely, using the Compaq Remote Security Management software.
  • Page 59 Feature Purpose Removable Prevents booting from the removable media Media Boot drives. Control Serial, Prevents transfer of data through the integrated Parallel, USB, serial, parallel, USB (universal serial bus), or or Infrared infrared interface. Interface Control Power-On Prevents use of the workstation until the Password password is entered.
  • Page 60 Can also be used to secure the workstation to a fixed object to prevent theft of the workstation. For more information about Computer Setup, refer to Chapter 2, “Software.” Desktop Management How It Is Established From the Compaq Computer Setup Utilities menu.

  • Page 61: Password Security

    Password Security This workstation supports two security password features—a setup password and a power-on password. The power-on password prevents unauthorized use of the workstation by requiring entry of a password to access applications or data each time the workstation is turned on or restarted. The setup password specifically prevents unauthorized access to Computer Setup, and can also be used as an override to the power-on password.

  • Page 62: Establishing A Power-On Password Using Computer Setup

    Try again. After three unsuccessful tries, you must turn off the workstation, then turn it on again before you can continue. Desktop Management 1. Turn on or restart the workstation. If you are in Windows, click Start ! Shut Down ! Restart the Computer.

  • Page 63: Changing A Power-On Or Setup Password

    Changing a Power-On or Setup Password 1. Turn on or restart the workstation. If you are in Windows, click Start ! Shut Down ! Restart the Computer. To change the setup password, run Computer Setup. 2. When the key icon appears, type your current password, a slash (/) or alternate delimiter character, your new password, another slash (/) or alternate delimiter character, and your new password again as shown:...

  • Page 64: National Keyboard Delimiter Characters

    French Canadian é German * For Bosnia-Herzegovina, Croatia, Slovenia, and Yugoslavia 3-10 Desktop Management 2. When the key icon appears, type your current password followed by a slash (/) or alternate delimiter character as shown: current password/ 3. Press the Enter key.

  • Page 65: Clearing Passwords

    Clearing Passwords Smart Cover Sensor Smart Cover Sensor Protection Levels Level Setting Level 0 Disabled Level 1 Notify User Level 2 Setup Password Setting the Smart Cover Sensor Protection Level If you forget your password, you cannot access the workstation. Refer to Appendix G, “Password Security and Clearing and Resetting CMOS,”...

  • Page 66: Smart Cover Lock

    Locking the Smart Cover Lock To activate and lock the Smart Cover Lock, complete the following steps: 3-12 Desktop Management 3. Select Security, then Smart Cover and follow the instructions on the screen. 4. Before exiting, click File ! Save Changes and Exit.

  • Page 67: Unlocking The Smart Cover Lock

    Compaq. Be prepared; order this Key before you need one. For more information about ordering and using the Smart Cover FailSafe Key, see Chapter 5, “Upgrading the Desktop Workstation,” or Chapter 6, “Upgrading the Minitower Workstation.” Security Lock A physical security device for your workstation may also be available.

  • Page 68: Fingerprint Identification Technology

    The Prefailure Warranty allows you to replace these processors, free of charge, before they actually fail. Processors with ECC cache memory are available on select Compaq workstations. 3-14 Desktop Management...

  • Page 69: Smart Hard Drive Fault Prediction

    SMART Hard Drive Fault Prediction The SMART hard drive monitors hard drive activity to predict failures and, in some cases, fix faults before failures occur. Fault prediction and failure indication parameters, such as abnormal variations in spinup and seek times, or non- correctable read and write errors, are tracked to determine the hard drive condition.

  • Page 70: Ecc Fault Prediction And Prefailure Warranty

    Windows. This agent works with the SMART hard drive to ensure that critical data will be protected in the event of a hard drive failure. 3-16 Desktop Management To use this feature, you must replace the standard DIMMs or RIMMs with ECC DIMMs or ECC RIMMs.

  • Page 71: Surge-Tolerant Power Supply

    Surge-Tolerant Power Supply An integrated surge-tolerant power supply provides greater reliability when the workstation is hit with an unpredictable power surge. This power supply is rated to withstand a power surge of up to 2000 volts without incurring any system downtime or data loss.

  • Page 72: Remote Rom Flash

    3-18 Desktop Management Order an upgraded ROMPaq diskette from Compaq. Order the Compaq Support Software CD for Compaq Desktop, Portable, and Workstation Products. Download the latest ROMPaq images from the Compaq World Wide Web site (www.compaq.com). CAUTION: For maximum ROM protection, be sure to establish a setup password.

  • Page 73: Using Remote Rom Flash

    Remote Management Administrators Guide. The Remote Management Administrators Guide is included with the Remote Management Setup Utilities, and is available on the Support Software CD for Compaq Desktop, Portable, and Workstation Products or at the Compaq Web Site at www.compaq.com.

  • Page 74: Failsafe Boot Block Rom

    To recover the system after it enters Boot Block recovery mode, complete the following steps: 3-20 Desktop Management If the system ROM is valid, the system starts normally. If the system ROM fails the validation check, the FailSafe Boot Block ROM provides enough support to start the system from a ROMPaq diskette, which will program the system ROM with a valid image.

  • Page 75: Remote Security Management

    Remote Management Administrators Guide. The Remote Management Administrators Guide is included with the Remote Management Setup Utilities, and is available on the Support Software CD for Compaq Desktop, Portable, and Workstation Products or at the Compaq Web Site at www.compaq.com.

  • Page 76: Nic Alert

    Administrators Guide. The Remote Management Administrators Guide is included with the Remote Management Setup Utilities, and is available on the Support Software CD for Compaq Desktop, Portable, and Workstation Products or at the Compaq Web Site at www.compaq.com. NIC Alert...

  • Page 77: Replicating Your Setup

    Replicating Your Setup This procedure gives an administrator the ability to easily copy one setup configuration to other workstations of the same model. This allows for faster, more consistent configuration of multiple workstations. To replicate your setup: 1. Access the Computer Setup Utilities menu. 2.

  • Page 78: Enhanced Support Software Cd And World Wide Web Site

    Workstation that is different from the version included with your workstation You can order the Support Software CD for Compaq Desktop, Portable, and Workstation Products. This compact disc contains the latest device drivers, utilities, and flashable ROM images needed to run MS-DOS, Microsoft Windows 3.1, Windows 95, Windows 98, Windows NT...

  • Page 79: Compaq Integrated Software

    This number is necessary for all purchases. Compaq Integrated Software Additional support software is available on the Support Software CD for Compaq Desktop, Portable, and Workstation Products and may be downloaded from the Compaq World Wide Web site at www.compaq.com. This software...

  • Page 80: Universal Driver Manager

    Desktop Management Interface (DMI) The Desktop Management Task Force (DMTF) is an industry body created in 1992 with the goal of standardizing systems manageability. DMTF established the Desktop Management Interface (DMI) framework to standardize access to workstation configuration data.

  • Page 81: Wired For Management

    The Wired for Management guidelines provide a baseline set of building blocks that Compaq utilizes in Intelligent Manageability to provide standardized management of desktop inventories, remote system configuration, off-hours maintenance, and next generation power management. But Compaq doesn't stop with these baseline features. Additional...

  • Page 82: Installation Guidelines

    NSTALLATION Chapter 5, “Upgrading the Desktop Workstation,” and Chapter 6, “Upgrading the Minitower Workstation,” explain how to remove the workstation cover or access panel and install the following optional equipment upgrades: This chapter includes information about the general installation...
  • Page 83 Installation Guidelines 2. If the workstation is already on, turn it off and disconnect the power cord from the wall outlet. WARNING: To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet, and allow the internal system components to cool before touching.

  • Page 84: When To Reconfigure The Workstation

    When to System configuration is the process of specifying the devices and programs that make up a workstation system. When you Reconfigure the add or remove optional equipment, the workstation must be Workstation reconfigured to recognize these changes. To reconfigure the workstation in Windows NT version 4.0, use the software utility provided with the newly installed hardware.

  • Page 85: Installing Scsi Devices

    Installing SCSI Select models feature a Wide Ultra2 SCSI or Wide UltraSCSI host adapter that supports up to fifteen wide internal and Devices external SCSI devices. Select models come with an internal SCSI hard drive preinstalled. Additional high-performance SCSI devices can be added to these select models. Guidelines for Installing Optional SCSI Devices When installing additional SCSI devices, you must adhere to the following guidelines:...
  • Page 86 Every SCSI chain or circuit must be terminated (closed) at both ends. Termination can be accomplished by using the terminating feature on the device or by using a terminated cable. Some devices may not have terminating jumpers on the device. Termination on these devices must be achieved with terminated cable.

  • Page 87: Cabling For Optional Scsi Devices

    Cabling for Optional SCSI Devices Depending on the model, your workstation may include one of the SCSI cables shown in the next illustration. SCSI Cable Options Because your workstation comes preconfigured, cable configuration does not become a consideration until you decide to add an optional SCSI device.

  • Page 88: Using Scsiselect With Scsi Devices

    When installing a SCSI device, be sure to route the SCSI cable over the expansion board cage, between the raised areas. For additional information about installing optional SCSI devices, refer to the documentation that comes with the device or contact your Compaq authorized dealer, reseller, or service provider.

  • Page 89: Upgrading The Desktop Workstation

    chapter Serviceability Your workstation includes features that make it easier to upgrade and service. Features Removing the Workstation Cover The quick release cover latches, located on each side of the front bezel, allow easy removal of the workstation cover without the use of tools or thumbscrews. PGRADING THE ORKSTATION WARNING:...
  • Page 90 Upgrading the Desktop Workstation 3. Disconnect the power cord from the power outlet. 4. Press in the cover latches on the sides of the desktop workstation toward the front of the workstation. 5. Slide the cover forward about 1 inch (2.5 cm), then lift it up and off the unit.

  • Page 91: Tilting The Drive Cage

    The configuration label located inside the workstation cover provides additional information, including information about diagnosing workstation conditions using the power and hard drive LEDs. Tilting the Drive Cage The tilt drive cage allows access to all drive bays for easy installation of additional drives, requiring no drive rails or brackets.
  • Page 92 Tilting the Drive Cage to an Upright Position Upgrading the Desktop Workstation 3. Disconnect the power cord from the power outlet. 4. Remove the workstation cover. 5. Grasp the top of the tilt drive cage and rotate it to its upright position.

  • Page 93: Raising The Expansion Card Cage

    Raising the Expansion Card Cage The expansion card cage, with green lift levers, allows quick removal of expansion cards. In most cases, you will not need to completely remove the expansion card cage from the chassis. WARNING: the workstation is turned off and that the power cord is disconnected from the electrical outlet.
  • Page 94 Raising the Expansion Card Cage Upgrading the Desktop Workstation 5. Tilt the drive cage to its upright position. 6. Lift the two green levers on the top of the expansion card cage to their upright position to electrically disconnect it from the system board.

  • Page 95: Sliding Out The System Board Tray

    Sliding Out the System Board Tray The slide-out system board tray allows you to quickly remove the system board, without using tools. WARNING: the workstation is turned off and that the power cord is disconnected from the electrical outlet. 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock and disable the Smart Cover Sensor.

  • Page 96: Installing Additional Memory

    To achieve the maximum memory support, you may be required to replace the preinstalled DIMM with a higher capacity DIMM. Upgrading the Desktop Workstation Direct Rambus dynamic random access memory (RDRAM) Rambus inline memory modules (RIMMs) Synchronous dynamic random access memory...

  • Page 97: Memory Module Installation

    For proper system operation, the DIMMs must be industry- standard 168-pin, 100 MHz, unbuffered, PC100–compliant SDRAM DIMMs, depending on the model. The SDRAM DIMMs must support CAS Latency 2 or 3 (CL = 2 or CL = 3). They must also contain the mandatory Joint Electronic Device Engineering Council (JEDEC) Serial Presence Detect (SPD) information.
  • Page 98 3. Installing a RIMM and CRIMMs All memory module sockets must be filled, either with a RIMM or with a CRIMM (Intel 820 chipset–based models only). 5-10 Upgrading the Desktop Workstation...
  • Page 99 RIMM 1 and CRIMM 2 If adding Direct Rambus DRAM, you must remove the continuity module from the socket, then insert the RIMM into the socket. 5. Repeat step 4 for any additional modules that you want to install. 6. Replace the workstation cover. 7.

  • Page 100: Installing An Expansion Card

    Installing an Your workstation contains expansion slots, as follows: Expansion Card Expansion Slots in the Desktop Expansion Card Cage 1 PCI/ISA (Peripheral Component Interconnect/Industry 2 PCI expansion slots 5-12 Upgrading the Desktop Workstation Standard Architecture) shared expansion slots A graphics controller resides in an AGP slot on the...

  • Page 101: Removing An Expansion Slot Cover

    Removing an Expansion Slot Cover 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock and disable the Smart Cover Sensor. 2. Shut down the operating system properly, turn off the workstation and any external devices, then disconnect the power cord from the power outlet.

  • Page 102: Removing Or Installing A Pci Or Isa Card

    Removing or Installing a PCI or ISA Card 10. To install a new expansion card in an open slot, remove the 5-14 Upgrading the Desktop Workstation 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock and disable the Smart Cover Sensor.
  • Page 103 11. Slide the expansion card into the expansion slot and press it firmly into place. Removing or Installing an Expansion Card When you install an expansion card, make sure you press firmly on the card so that the whole connector seats properly in the expansion card slot.

  • Page 104: Installing Additional Drives

    When installing additional drives, follow these guidelines: Drives 5-16 Upgrading the Desktop Workstation “Software,” for instructions about using Computer Setup. If you normally lock the Smart Cover Lock, use Computer Setup to relock the lock and enable the Smart Cover Sensor.

  • Page 105: Connecting Drive Signal Cables

    Connecting Drive Signal Cables When connecting drive signal cables, note that the cables connect to the expansion card cage as shown in the following illustration: Drive Signal Cable Connectors 1 Diskette drive 2 CD-ROM drive 3 Primary IDE hard drive Reference Guide 5-17...

  • Page 106: Removing A Blank Drive Bezel

    Removing a Blank Drive Bezel Removing a Drive Bezel 5-18 Upgrading the Desktop Workstation 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock and disable the Smart Cover Sensor. 2. Shut down the operating system properly, turn off the workstation and any external devices, then disconnect the power cord from the electrical outlet.

  • Page 107: Installing A Cd-Rom, Dvd-Rom, Or Tape Drive

    Installing a CD-ROM, DVD-ROM, or Tape Drive 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock and disable the Smart Cover Sensor. 2. Shut down the operating system properly, turn off the workstation and any external devices, disconnect the power cord from the power outlet, and remove the workstation cover.
  • Page 108 Connecting the Drive Cables Connecting the Audio Cable to Audio Connector on the Expansion Card Cage 5-20 Upgrading the Desktop Workstation CAUTION: Before completing the following step, note that the drive slides easily out of the drive cage. Do not allow the drive to strike a hard surface if it slides from the drive cage.

  • Page 109: Installing A 3.5-Inch Drive Into A 5.25-Inch Drive Bay

    6. Gently rotate the drive cage back into the workstation chassis. CAUTION: use extreme caution to prevent damaging the data and power cables. 7. Remove the blank drive bezel from the inside of the front bezel. 8. Replace the workstation cover. 9.
  • Page 110 Attaching a 3.5-Inch Drive to the 5.25-Inch Adapter 5-22 Upgrading the Desktop Workstation 3. Attach the 3.5-inch drive to the 5.25-inch adapter and secure the drive to the adapter with the screws provided. The 5.25-inch adapter is included with the optional hard disk drive.
  • Page 111 5. Install the drive and adapter in the desired drive bay by sliding it into the front of the drive cage; secure the drive with the green latch. Be sure the guide screws line up with the guide slots in the drive cage.
  • Page 112 Connecting the Drive Cables 5-24 Upgrading the Desktop Workstation 6. With the drive cage rotated to its upright position, connect the drive power 1 and signal 2 cables. Refer to Chapter 4, “Installation Guidelines,” for more information. 7. Gently rotate the drive cage back into the workstation chassis.

  • Page 113: Removing A Drive From The Drive Cage

    10. Reconfigure the workstation, if necessary. Refer to Chapter 11. If you normally lock the Smart Cover Lock, use Computer Removing a Drive 1. If you have locked the Smart Cover Lock, use Computer from the Drive Cage 2. Shut down the operating system properly, turn off the 3.

  • Page 114: Smart Cover Lock

    Smart Cover Lock and setup password are enabled. Your workstation ships with the Smart Cover Lock in the unlocked position. For more information about locking the Smart Cover Lock, refer to Chapter 3, “Desktop Management.” 5-26 Upgrading the Desktop Workstation 5.

  • Page 115: Using The Smart Cover Failsafe Key

    Using the Smart Cover FailSafe Key If you enable the Smart Cover Lock and cannot enter your password to disable the lock, you will need a Smart Cover FailSafe Key to open the workstation cover. You will need the key in any of the following circumstances: Power outage Startup failure PC component (e.g., processor or power supply) failure...
  • Page 116 To reattach the Smart Cover Lock, secure the lock in place with the tamper-proof screws. Reattaching the Smart Cover Lock 5-28 Upgrading the Desktop Workstation 2. Using the Smart Cover FailSafe Key, remove the tamper- proof screws securing the Smart Cover Lock to the chassis. 3. Remove the workstation cover.

  • Page 117: Installing A Cable Lock

    Installing a Cable Depending on the model, the rear panel of the workstation accommodates a cable lock so that the workstation can be Lock physically secured to a work area. Installing a Cable Lock The cable lock can be purchased from Kensington Microware Limited or Compaq authorized dealers, resellers, and service providers.

  • Page 118: Battery Replacement

    Replacement When replacing the battery, use an equivalent 3-volt lithium coin cell battery. 5-30 Upgrading the Desktop Workstation WARNING: Your workstation contains an internal lithium manganese dioxide, vanadium pentoxide, or alkaline battery or battery pack. There is risk of fire and burns if the battery pack is not handled properly.
  • Page 119 3. Locate the battery and battery holder on the system board, as shown in the following illustration. Battery and Battery Holder 4. Lift the battery out of its holder. Removing the Coin Cell Battery 5. Slide the replacement battery into position, positive side The battery holder automatically secures the battery in the proper position.
  • Page 120 5-32 Upgrading the Desktop Workstation 6. Replace the workstation cover. 7. Plug in the workstation and turn on power to the workstation. 8. Reset the date and time, your passwords, and any special system setups, using Compaq Computer Setup. Refer to Chapter 2, “Software.”...

  • Page 121: Serviceability Features

    chapter Serviceability Your workstation includes features that make it easier to upgrade and service. Features Removing the Workstation Access Panel PGRADING THE ORKSTATION WARNING: Before removing the workstation access panel, ensure that the workstation is turned off and that the power cord is disconnected from the electrical outlet.

  • Page 122: Raising The Expansion Card Cage

    Removing the Workstation Access Panel Raising the Expansion Card Cage The expansion card cage, with green lift levers, allows quick removal of expansion cards. In most cases, you will not need to completely remove the expansion card cage from the chassis. Upgrading the Minitower Workstation 5.
  • Page 123 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock and disable the Smart Cover Sensor. 2. Shut down the operating system properly, then turn off the workstation and any external devices. 3. Disconnect the power cord from the power outlet. 4.

  • Page 124: Sliding Out The System Board Tray

    Sliding Out the System Board Tray The slide-out system board tray allows you to quickly remove the system board, without using tools. Upgrading the Minitower Workstation WARNING: Before removing the workstation access panel, ensure that the workstation is turned off and that the power cord is disconnected from the electrical outlet.
  • Page 125 6. After removing the green thumbscrew securing the system board tray, grasp the back edge of the tray and slide it straight out of the chassis. When reassembling the workstation, be sure to reinstall the green thumbscrew to secure the system board tray. Sliding Out the System Board Tray Reference Guide...

  • Page 126: Rimms

    Installing Additional Depending on the model, the workstation comes with: Memory RIMMs The three memory sockets on the Intel 820 chipset–based system board can be populated with industry-standard RIMMs. These memory module slots are populated with preinstalled RIMMs and/or continuity modules (CRIMMs). To achieve the maximum memory support, you may be required to replace the preinstalled RIMM and CRIMMs with higher capacity RIMMs.

  • Page 127: Dimms

    DIMMs The memory sockets on the Intel BX chipset–based system boards can be populated with industry-standard DIMMs. These memory module slots are populated with at least one preinstalled memory module. To achieve the maximum memory support, you may be required to replace the preinstalled DIMM with a higher capacity DIMM.
  • Page 128 Installing a RIMM and CRIMMs Upgrading the Minitower Workstation 2. Shut down the operating system properly, then turn off the workstation and any external devices, then disconnect the power cord from the power outlet. 3. Remove the workstation access panel and locate the memory module sockets.
  • Page 129 All memory module sockets must be filled, either with a RIMM or with a CRIMM (Intel 820 chipset–based models only). RIMM 1 and CRIMM 2 If adding Direct Rambus DRAM, you must remove the continuity module from the socket, then insert the RIMM into the socket.

  • Page 130: Installing An Expansion Card

    Installing an Your workstation contains expansion slots, as follows: Expansion Card Expansion Slots in the Minitower Expansion Card Cage 1 ISA (Industry Standard Architecture) expansion slots 2 PCI (Peripheral Component Interconnect ) expansion slots 6-10 Upgrading the Minitower Workstation A graphics controller resides in an AGP slot on the system board.

  • Page 131: Removing An Expansion Slot Cover

    Removing an Expansion Slot Cover 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock and disable the Smart Cover Sensor. 2. Shut down the operating system properly, then turn off the workstation and any external devices, then disconnect the power cord from the power outlet.
  • Page 132 Removing or Installing a PCI or ISA Board 6-12 Upgrading the Minitower Workstation 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock and disable the Smart Cover Sensor. 2. Shut down the operating system properly, then turn off the workstation and any external devices, then disconnect the power cord from the power outlet.
  • Page 133 10. To install a new expansion card in an open slot, remove the expansion slot cover. 11. Slide the expansion card into the expansion slot and press it firmly into place. Removing or Installing an Expansion Card When you install an expansion card, make sure you press firmly on the board so that the whole connector seats properly in the expansion card slot.

  • Page 134: Installing Additional Drives

    16. Reconfigure the workstation, if necessary. Refer Chapter 2, Installing Additional When installing additional drives, follow these guidelines: Drives 6-14 Upgrading the Minitower Workstation Software,” for instructions about using Computer Setup. If you normally lock the Smart Cover Lock, use Computer Setup to relock the lock and enable the Smart Cover Sensor.

  • Page 135: Connecting Drive Signal Cables

    Connecting Drive Signal Cables When connecting drive signal cables, note that the cables connect to the expansion card cage as shown in the following illustration: Drive Signal Cable Connectors 1 Primary IDE hard drive 2 CD-ROM drive 3 Diskette drive Reference Guide 6-15...
  • Page 136 Removing the Front Bezel Removing the Front Bezel 6-16 Upgrading the Minitower Workstation 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock and disable the Smart Cover Sensor. 2. Shut down the operating system properly, then turn off the workstation, and disconnect the power cord from the electrical outlet.

  • Page 137: Removing A Blank Drive Bezel

    Removing a Blank Drive Bezel 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock and disable the Smart Cover Sensor. 2. Shut down the operating system properly, then turn off the workstation, and disconnect the power cord from the electrical outlet.

  • Page 138: Installing A Cd-Rom, Dvd-Rom, Or Tape Drive

    Installing a CD-ROM, DVD-ROM, or Tape Drive Installing an Optional 5.25-Inch Drive 6-18 Upgrading the Minitower Workstation 1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock and disable the Smart Cover Sensor. 2. Shut down the operating system properly, turn off the workstation and any external devices, disconnect the power cord from the power outlet, and remove the workstation access panel and front bezel.
  • Page 139 5. Connect the drive power 1 and signal 2 cables and, if it is a CD-ROM or DVD-ROM drive, connect the audio cable 3. The other end of the audio cable 3 should be connected to the audio connector on the expansion card cage. Connecting the Drive Cables Connecting the Audio Cable to Audio Connector on the Expansion Card Cage Reference Guide...

  • Page 140: Installing A 3.5-Inch Drive Into A 5.25-Inch Drive Bay

    Installing a 3.5-Inch Drive into a 5.25-Inch Drive Bay 6-20 Upgrading the Minitower Workstation 6. Remove the blank drive bezel from the inside of the front bezel. 7. Replace the front bezel and workstation access panel. 8. Reconfigure the workstation, if necessary. Refer to Chapter 2, “Software,”...
  • Page 141 3. Attach the 3.5-inch drive to the 5.25-inch adapter and secure the drive to the adapter with the screws provided. The 5.25-inch adapter is included with the optional hard disk drive. For more information about the 5.25-inch adapter, refer to the documentation included in the option kit.
  • Page 142 Installing an Adapter with a 3.5-Inch Drive 6-22 Upgrading the Minitower Workstation 5. Install the drive and adapter in the desired drive bay by sliding it into the front of the drive cage; secure the drive with the green latch. Be sure the guide screws line up with the guide slots in the drive cage.
  • Page 143 6. Connect the drive power 1 and signal 2 cables. Refer to Chapter 4, “Installation Guidelines,” for more information. Connecting the Drive Cables 7. Remove the blank drive bezel from the inside of the front bezel. 8. Replace the front bezel and workstation access panel. 9.

  • Page 144: Removing A Drive From The Drive Cage

    Smart Cover Lock and setup password are enabled. Your workstation ships with the Smart Cover Lock in the unlocked position. For more information about locking the Smart Cover Lock, refer to Chapter 3, “Desktop Management.”. Using the Smart Cover FailSafe Key...
  • Page 145 You can obtain the FailSafe Key by any one of the following methods: Contact your authorized Compaq reseller or service provider. Refer to the Compaq World Wide Web site (www.compaq.com) for ordering information. Call the appropriate number listed in the warranty. To open the workstation access panel: 1.
  • Page 146 To reattach the Smart Cover Lock, secure the lock in place with the tamper-proof screws. Reattaching the Smart Cover Lock Installing a Cable Depending on the model, the rear panel of the workstation accommodates a cable lock so that the workstation can be Lock physically secured to a work area.
  • Page 147 2. Insert the cable lock end of the cable through the loop end of the cable. 3. Insert the lock into the appropriate slot on the rear of the workstation and lock with the key. Installing a Cable Lock Reference Guide 6-27...

  • Page 148: Battery Replacement

    Battery The battery that comes with your workstation provides power to the real-time clock and has a lifetime of about five years. Replacement When replacing the battery, use an equivalent 3-volt lithium coin cell battery. 6-28 Upgrading the Minitower Workstation WARNING: Your workstation contains an internal lithium manganese dioxide, vanadium pentoxide, or alkaline battery or...
  • Page 149 3. Locate the battery and battery holder on the system board, as shown in the following illustration. Battery and Battery Holder 4. Lift the battery out of its holder. Removing the Coin Cell Battery 5. Slide the replacement battery into position, positive side The battery holder automatically secures the battery in the proper position.

  • Page 150: Removing The Workstation Base

    Removing the If necessary, you can remove the workstation base. Workstation Base 1. Shut down the operating system properly, then turn off 2. Lay the workstation on its side and remove the four Removing the Workstation Base 6-30 Upgrading the Minitower Workstation 6.

  • Page 151: Network Communications

    chapter Workstations with preinstalled network interface controllers (NIC) and network device drivers are network-ready. NIC-Based Alerts Select models (Intel 820 chipset) feature NIC-based alert support which allows a system administrator to remotely monitor workstations over the network. The workstation can send hardware and operating system failure alerts over the network before the operating system is loaded or when the workstation is powered off.

  • Page 152: Interpreting The Network Status Lights

    Management Administrators Guide is included with the Remote Management Administration Tools, and is available on the Support Software CD for Compaq Desktop, Portable, and Workstation Products or at the Compaq Web Site at www.compaq.com. The link light illuminates when the system is physically connected to an active network.

  • Page 153: Disabling The Autosensing Capabilities

    Disabling the Autosensing NICs automatically determine the maximum network operating speed of the attached network and configure Autosensing themselves accordingly. The workstation begins autosensing Capabilities whenever it loses a valid network link, for example, if the cable is disconnected. In addition to determining the network operating speed, the workstation determines if full-duplex is supported.

  • Page 154: Installing Network Drivers

    Installing Network The device drivers in the network software enable the workstation to communicate with the network. Drivers Network Communications Device drivers are supplied for the Microsoft Windows NT version 4.0 operating system. If you are using another operating system, device drivers may be installed from diskettes included with the network operating system or are available from Compaq.

  • Page 155: Troubleshooting

    chapter ROUBLESHOOTING This chapter provides information on how to identify and correct minor disk, graphics, memory, and software problems. It also explains many of the messages that may be displayed on the screen, including specific error messages that may appear during the Power-On Self-Test (POST) at startup.

  • Page 156: Helpful Hints

    Helpful Hints If you encounter some minor problem with your workstation, monitor, or software, refer to the following list of general suggestions before taking further action: Troubleshooting Check that the workstation and monitor are plugged into a working electrical outlet. Check to see that the workstation is turned on and the green power light is on.

  • Page 157: Solving General Problems

    First, reset the date and time under Control Panel. If the problem persists, replace the RTC battery. Refer to Chapter 5, “Upgrading the Desktop Workstation,” or Chapter 6, “Upgrading the Minitower Workstation,” for instructions on installing a new battery, or contact your Compaq authorized dealer or reseller for RTC battery replacement.
  • Page 158 Solving General Problems Continued Problem Cause Workstation appears to Network driver is loaded and pause periodically no network connection is established. Cannot remove Smart Cover Lock, featured on workstation cover or some workstations, is locked. access panel Cursor will not move The Num Lock key may be on.

  • Page 159: Solving Disk Problems

    Solving Disk Common causes and solutions for disk problems are listed in the following table: Problems Problem Cause Diskette drive light Diskette is damaged. stays on Diskette is incorrectly inserted. Drive button is not pushed in. Push in drive button. Software program is damaged.
  • Page 160 Solving Disk Problems Continued Problem Cause Cannot format Invalid media reported. diskette A problem has The directory structure is occurred with a disk bad, or there is a problem transaction with a file. Diskette drive cannot Diskette is not formatted. read a diskette You are using the wrong diskette type for the drive...

  • Page 161: Solving Graphics Problems

    External. Reflash the ROM using a ROMPaq diskette. Refer to the “Failsafe Boot Block ROM” section of Chapter 3, “Desktop Management,” for more information. Be sure that the monitor can accept the same sweep rate as the resolution chosen.
  • Page 162 Solving Graphics Problems Problem Cause Graphics colors are The cabling or monitor wrong impedance is incorrect. Dim characters The brightness and contrast controls are not set properly. Cables are not properly connected. The RGB switch on the back of the monitor is incorrectly set.

  • Page 163: Solving Audio Problems

    Solving Audio If your workstation has audio features and you encounter audio problems, refer to the common causes and solutions listed in Problems the following table: Problem Cause Sound does not come out Software volume control is of the speaker or turned down.

  • Page 164: Solving Hardware Installation Problems

    Solving You may need to reconfigure the workstation when you add or remove hardware, such as an additional diskette drive. To reconfigure the Hardware workstation in Windows NT 4.0 after installing new hardware, use the Installation utility provided with the hardware. Problems Problem Cause...

  • Page 165: Solving Network Problems

    Solution Use an RJ-45 network connection. Use the Network control application to enable Remote Wakeup. Refer to Chapter 3, “Desktop Management.” Run Computer Setup and enable network controller. Check cabling and network equipment for proper connection. Use the Network control application to verify that device is working properly.
  • Page 166 Solving Network Problems continued Problem Cause Diagnostics reports a The cable is not securely failure connected. The cable is attached to the incorrect connector. There is a problem with the cable or a device at the other end of the cable. The network controller is defective.
  • Page 167 Solving Network Problems continued Problem Cause Network controller Network controller interrupt is stopped working when an shared with an expansion expansion board was board. added to the workstation The network controller requires drivers. The files containing the network drivers are corrupted. Network controller The files containing the stopped working without...

  • Page 168: Solving Memory Problems

    Solving Memory If you encounter memory problems, some common causes and solutions are listed in the following table: Problems Problem Cause System won't boot or Memory module is not the does not function correct type or speed grade for properly after installing the system or the new memory module is not seated properly.

  • Page 169: Solving Cd-Rom And Dvd Problems

    Solving CD-ROM and DVD Problems Problem Cause System will not boot The CD-ROM or DVD boot is from CD-ROM or DVD not enabled through the drive Computer Setup utility. Non-bootable CD in drive. CD-ROM or DVD Drive is not connected devices are not properly or not properly detected or driver is...

  • Page 170: Troubleshooting Using Compaq Intelligent Manageability Features

    To retrieve fault information after closing the dialog, run Computer Diagnostics. For more detailed information, refer to the online Intelligent Manageability guide and Chapter 3, “Desktop Management.” Compaq Compaq Configuration Record Utility is an online information- gathering tool similar to other Compaq management tools. It...

  • Page 171: Contacting Compaq Customer Support

    The Compaq Configuration Record Utility is accessed via an icon in the Control Panel. When running the utility, information is automatically gathered on such items as the operating system version number, operating system parameters, and the operating system startup files. The utility then combines this information with information on the hardware configuration to deliver a comprehensive view of the workstation.

  • Page 172: Regulatory Compliance Notices

    appendix Regulatory For the purpose of regulatory compliance certifications and identification, your product has been assigned a unique Compliance Compaq series number. The series number can be found on the Identification product nameplate label, along with all required approval Numbers markings and information.
  • Page 173 Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Compaq Computer Corporation may void the user's authority to operate the equipment. Cables Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in order to maintain compliance with FCC Rules and Regulations.
  • Page 174 Canadian Notice This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Avis Canadien Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. European Union Products with the CE Marking comply with both the EMC Directive (89/336/EEC) and the Low Voltage Directive Notice (73/23/EEC) issued by the Commission of the European...
  • Page 175 Compaq products achieve this by reducing the power consumption when not being used. Instructions for using the energy saving features of your workstation are located in the “Power Management” section of Chapter 3, “Desktop Management.” The power management feature of your workstation is compatible with any network operating system or environment that supports APM1.2.
  • Page 176 German Ergonomics Compaq Deskpro Workstations, when combined with Compaq Brand keyboards and monitors that bear the “GS” approval Notice mark, meet the requirements of ZH 1/618 (German Safety Regulations for Display Work Places in the Office Sector). The installation guides included with the monitor provide configuration information.
  • Page 177 Laser Product Label The following label or equivalent is located on the surface of Compaq laser products: Laser Information Regulatory Compliance Notices This label indicates that the product is classified as a CLASS 1 LASER PRODUCT. This label appears on a laser device installed in your product.
  • Page 178 Battery Replacement Notice WARNING: Your workstation contains an internal lithium manganese dioxide, vanadium pentoxide, or alkaline battery or battery pack. There is risk of fire and burns if the battery pack is not handled properly. To reduce the risk of personal injury: Do not attempt to recharge the battery Do not expose to temperatures higher than 60°C (140ºF).

  • Page 179: Electrostatic Discharge

    appendix A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. Preventing To prevent electrostatic damage, observe the following precautions: Electrostatic Damage...
  • Page 180 Grounding Methods There are several methods for grounding. Use one or more of the following methods when handling or installing electrostatic- sensitive parts: If you do not have any of the suggested equipment for proper grounding, contact your Compaq authorized dealer, reseller, or service provider.

  • Page 181: Power Cord Set Requirements

    appendix The power cord set meets the requirements for use in the country where you purchased your equipment. The voltage selection switch allows you to select the appropriate line voltage for your workstation. Power cord sets for use in other countries must meet the requirements of the country where you use the workstation.
  • Page 182 Country-Specific Use the following table to identify the appropriate accredited agency in your country: Requirements Country Power Cord Set Requirements Power Cord Set Requirements Accredited Agency Argentina IRAM Australia EANSW Austria Belgium CEBC Canada Chile China CCEE Denmark DEMKO Finland SETI France Germany...
  • Page 183 Notes: 1. Flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 1.0 mm2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used. 2.

  • Page 184: Routine Workstation Care And Shipping Preparation

    Do not place the keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also restricts airflow. Never use a desktop workstation on its side (resembling a “tower” configuration). Keep the workstation away from excessive moisture, direct sunlight, and extremes of heat and cold.
  • Page 185 CD-ROM Drive Be sure to observe the following guidelines while operating or cleaning your CD-ROM drive. Precautions Operation Cleaning Safety If any object or liquid falls into the drive, immediately unplug the workstation and have it checked by an authorized Compaq service provider.
  • Page 186 Shipping Follow these suggestions when preparing to ship your workstation: Preparation 1. Back up the hard drive files onto PD discs, tape cartridges, or diskettes. Be sure that the backup media is not exposed to electrical or magnetic impulses while stored or in transit. The hard drive locks automatically when the system power is turned off.

  • Page 187: Post Error Codes

    appendix POST E Error Codes This chapter lists the error codes that you may encounter during the Power-On Self-Test (POST) or workstation restart, the probable source of the problem, and what steps you can take to resolve the error condition. POST error codes vary depending on workstation model.
  • Page 188 Panel. If the problem persists, replace Battery life is approximately the RTC battery. Refer to Chapter 5, 5 years. “Upgrading the Desktop Workstation,” or Chapter 6, “Upgrading the Minitower Workstation,” for instructions on installing a new battery, or contact your Compaq authorized dealer or reseller for RTC battery replacement.
  • Page 189 Power-On Self-Test Messages Message Beeps* 201-Memory Error None 202-Memory Type None Mismatch 207-ECC Corrected Single Bit Errors in DIMM/SIMM Pair(s) x,x in Memory Module Socket(s) y,y,… 213-Incompatible DIMM Module in DIMM Socket(s) X, X, … 301-Keyboard Error None * L = Long, S = Short Continued Probable Cause Recommended Action...
  • Page 190 Power-On Self-Test Messages Message Beeps* 304-Keyboard or None System Unit Error 401-Parallel Port 1 Address Assignment Conflict 403-Parallel Port 3 Address Conflict Detected 404-Parallel Port Address Conflict Detected 410-Audio Interrupt Conflict 411-Network Interface Card Interrupt Conflict 501-Display Adapter 1L, 2S Failure * L = Long, S = Short POST Error Codes...
  • Page 191 Power-On Self-Test Messages Message Beeps* 601-Diskette None Controller Error 602-Diskette Boot None Record Error 605-Diskette Drive Type Error 610-External None Storage Device Failure 611-Primary Floppy Port Address Assignment Conflict 612-Secondary Floppy Port Address Assignment Conflict 660-Display cache is None detected unreliable 912- Workstation None Cover Has Been...
  • Page 192 Power-On Self-Test Messages Message Beeps* 914-Hood Lock Coil None is not Connected 916-Thermal Sensor None from Processor Heatsink is not Connected 917-Expansion Riser None not Detected 1151-Serial Port 1 Address Conflict Detected 1152- Serial Port 2 Address Conflict Detected 1155-Serial Port Address Conflict Detected 1201-System Audio...
  • Page 193 Power-On Self-Test Messages Message Beeps* 1202-MIDI Port Address Conflict Detected 1203-Game Port Address Conflict Detected 1720-SMART Hard None Drive Detects Imminent Failure 1721-SMART SCSI None Hard Drive Detects Imminent Failure 1771-Primary Disk Port Address Assignment Conflict * L = Long, S = Short Continued Probable Cause Recommended Action...
  • Page 194 Power-On Self-Test Messages Message Beeps* 1772-Secondary Disk Port Address Assignment Conflict 1780-Disk 0 Failure None 1781-Disk 1 Failure None * L = Long, S = Short POST Error Codes Continued Probable Cause Recommended Action Internal and external hard drive controllers are both assigned to the secondary address.
  • Page 195 Power-On Self-Test Messages Message Beeps* 1782-Disk Controller None Failure 1790-Disk 0 Error None * L = Long, S = Short Continued Probable Cause Recommended Action Hard drive circuitry error. Hard drive error or wrong drive type. 1. Run Computer Setup (F10 Setup). 2.
  • Page 196 Power-On Self-Test Messages Message Beeps* 1791-Disk 1 Error None 1792-Secondary None Disk Controller Failure 1793-Secondary None Controller or Disk Failure * L = Long, S = Short E-10 POST Error Codes Continued Probable Cause Recommended Action Hard drive error or wrong drive type.
  • Page 197 CMOS. 2. If graphics card has been added, remove and reseat. 1. Check memory module (refer to Chapter 5, “Upgrading the Desktop Workstation,” or Chapter 6, “Upgrading the Minitower Workstation”). 2. Remove and reseat memory module. 3. See the “Solving Memory Problems”...
  • Page 198 Unseated riser board. Power supply overloaded. 1. Remove riser board. 2. Wipe connector. 3. Reinstall (refer to Chapter 5, “Upgrading the Desktop Workstation,” or Chapter 6, “Upgrading the Minitower Workstation,” for directions on removing the riser board). 1. Push in power button. LED should be green.
  • Page 199 System memory error. Workstation overheated. Processor unseated. Reseat processor in system board. 1. Check memory module (refer to Chapter 5, “Upgrading the Desktop Workstation,” or Chapter 6, “Upgrading the Minitower Workstation”). 2. Remove and reseat memory module. 3. See the “Solving Memory Problems”...

  • Page 200: Appendix F Specifications

    PECIFICATIONS Workstation Specifications (Intel 820 Chipset) Desktop Dimensions Height Width Depth Minitower Dimensions Height Width Depth Approximate Weight Desktop Model Minitower Model Weight Supported (maximum distributed load) Temperature Range Operating Nonoperating Relative Humidity (noncondensing) Operating Nonoperating Maximum Altitude (unpressurized)
  • Page 201 Workstation Specifications Continued Power Supply Operating Voltage Range Rated Voltage Range Rated Line Frequency Power Output Rated Input Current (maximum) Heat Dissipation Maximum Nominal Specifications 90-132 VAC 180-264 VAC 100-127 VAC 220-240 VAC 47-63 Hz 47-63 Hz 200 W 200 W 1050 Btu/hr 265 kg-cal/hr 525 Btu/hr...
  • Page 202 Workstation Specifications (Intel BX Chipset) Desktop Dimensions Height Width Depth Minitower Dimensions Height Width Depth Weight Desktop Model Minitower Model Weight Supported (maximum distributed load) Temperature Range Operating Nonoperating Power Supply Operating Voltage Range Rated Voltage Range Rated Line Frequency...

  • Page 203: Password Security And Clearing And Resetting Cmos

    appendix ASSWORD ECURITY AND LEARING AND This workstation supports security password features, which can be established through the Computer Setup Utilities menu. This workstation supports two security password features that are established through the Computer Setup (F10 Setup) Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the workstation except Computer Setup (F10 Setup).
  • Page 204 Resetting the To disable the power-on or setup password features, or to clear the power-on or setup passwords, complete the following steps: Password Jumper Intel 820 Chipset Password Security and Clearing and Resetting CMOS 1. Turn off the workstation and any external devices, and disconnect the power cord from the power outlet.
  • Page 205 4. Locate the header and jumper labeled E49. Location and Identification of the Password Jumper on the System Board (Intel 820 Chipset) 5. Remove the jumper from pins 1 and 2. Place the jumper over pin 2 only, in order to avoid losing it. 6.
  • Page 206 Intel BX Chipset E50 Jumper and Location on System Board Password Security and Clearing and Resetting CMOS 1. Remove the jumper at E50 from pins 1-2. 2. Place the jumper on pins 2-3 of E50 for at least one minute. 3.
  • Page 207 Clearing and The workstation’s configuration memory (CMOS) stores password information as well information about the Resetting the CMOS workstation’s configuration. To clear and reset CMOS on Intel BX chipset–based models, use the “Resetting the Password Jumper” procedure. Using the CMOS Button (Intel 820 Chipset) 1.
  • Page 208 CMOS Pushbutton Using Computer Setup to Reset CMOS To reset CMOS, you must first access the Computer Setup (F10 Setup) Utilities menu. When the Computer Setup (F10 Setup) message appears in the lower-right corner of the screen, press the F10 key. Press Enter to bypass the title screen, if necessary.
  • Page 209 To reset CMOS to the factory default settings use the arrow keys or the Tab key to select File Set Defaults and Exit. Refer to Chapter 3, “Desktop Management,” for further instructions on reestablishing passwords. For instructions on Computer Setup (F10 Setup), see Chapter 2, “Software.”...
  • Page 210 To change the system board switch module, you must remove the workstation cover. For information about removing the workstation cover, refer to Chapter 5, “Upgrading the Desktop Workstation” or Chapter 6, “Upgrading the Minitower Workstation.” WARNING: To reduce the risk of personal injury from electrical...

  • Page 211: Index

    1-3 removing, 5-1, 6-1 Custom Test, 2-17 customer support, 8-17 delimiter characters, 3-10 deployment, 3-2 Desktop Management Interface (DMI), 3-26 device drivers, installing or upgrading, diagnostic lights, 1-24 diagnostic testing, 2-16 Diagnostics for Windows, 2-15 DIMMs (dual inline memory modules),...
  • Page 212 Fingerprint Identification Technology, 3-14 flash ROM, 3-18 front bezel, removing, 6-16 front panel components Intel 820 chipset, 1-4 Intel BX chipset, desktop, 1-12 Intel BX chipset, minitower, 1-16 graphics controller, 1-9, 1-11, 1-21, 1-23 graphics problems, solving, 8-7 grounding methods, B-2...
  • Page 213 lights CD-ROM drive activity, 1-5, 1-13, 1-17 diagnostic, 1-24 diskette drive activity, 1-5, 1-13, 1-17 hard drive activity, 1-5, 1-13, 1-17 network status, 7-2 power-on, 1-5, 1-13, 1-17 line-in audio connector, 1-7, 1-15, 1-19 line-out audio connector, 1-7, 1-15, 1-19 Local Alert Pop-Up Dialog, 8-16 managing software, 3-17 memory...
  • Page 214 3-16 processor, 1-9, 1-11, 1-21, 1-23 Quick Test, 2-17 rear panel components Intel 820 chipset, 1-6 Intel BX chipset, desktop, 1-14 Intel BX chipset, minitower, 1-18 reconfiguring the workstation, 8-5, 8-10 registration, 2-20 Remote Management Setup Utilities, 3-4, 3-17, 3-18, 3-19, 3-21, 3-22...
  • Page 215 tape drive, installing, 5-19, 6-18 thermal sensor, 3-17 tilt drive cage, 5-3 troubleshooting audio problems, 8-9 CD-ROM problems, 8-15 contacting Compaq customer support, 8-17 disk problems, 8-5 DVD problems, 8-15 general problems, 8-3 graphics problems, 8-7 hardware installation problems, 8-10 helpful hints, 8-2 memory problems, 8-14 network problems, 8-11...

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