Countermeasures For Each Message - Canon 2438C006 User Manual

Countermeasures for Each Message

A message appears on the display when there is a problem with print processing, when the machine cannot
communicate, or when some other problem prevents normal operation. Find out more information about messages in
the following list.
A counterfeit or non-Canon drum cartridge may be in use.
The drum cartridge used may not be a genuine Canon product.
● Only genuine Canon drum cartridges should be used as replacement drum cartridges.
Consumables(P. 256)
A counterfeit or non-Canon toner cartridge may be in use.
The toner cartridge used may not be a genuine Canon product.
● Only genuine Canon toner cartridges should be used as replacement toner cartridges.
Consumables(P. 256)
Amount in cart. cannot be displ. correctly. (for toner cartridge)
The toner cartridge is not installed correctly, or there is possible trouble on the toner cartridge.
● Reinstall the toner cartridge. If this message does not disappear after reinstalling several times, the toner
cartridge might be possibly broken. Contact the store where you purchased the toner cartridge, or consult
the Canon Customer Help Center.
Replacing the Toner Cartridge(P. 243)
You might not be using a Canon genuine toner cartridge.
● We recommend Canon genuine toner cartridges as replacement toner cartridges.
Consumables(P. 256)
Amount in cart. cannot be displ. correctly. (for drum cartridge)
The drum cartridge is not installed correctly, or there is possible trouble on the drum cartridge.
● Reinstall the drum cartridge. If this message does not disappear after reinstalling several times, the drum
cartridge might be possibly broken. Contact the store where you purchased the drum cartridge, or consult
the Canon Customer Help Center.
Replacing the Drum Cartridge(P. 246)
You might not be using a Canon genuine drum cartridge.
● We recommend Canon genuine drum cartridges as replacement drum cartridges.
Consumables(P. 256)
Troubleshooting
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