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Countermeasures for Each Message
A message appears in the Printer Status Window when there is a problem with print processing, when the machine
cannot communicate, or when some other problem prevents normal operation. Find out more information about
messages in the following list.
Cannot Communicate with Printer
In a terminal connection environment, the machine is redirected and a setting problem prevents
communication.
●
If the machine has been redirected in a terminal connection environment, such as a remote desktop
application or XenAPP (MetaFrame), there may be a problem with firewall or other settings that prevents
communication with the machine. Check the communication settings of the server and client. For details,
contact your network administrator.
Cannot Communicate with Server
Your computer is not connected to the print server.
●
Make the proper connection between your computer and the print server.
The print server is not running.
●
Start the print server.
The machine is not shared.
●
Make the proper printer sharing settings. For sharing settings, see the manuals for the relevant drivers on
the online manual website.
You lack user rights to connect to the print server.
●
Ask the administrator of the print server to change your user rights.
[Network discovery] is not enabled.
●
Enable [Network discovery].
Enabling [Network discovery](P. 132)
Cannot Establish Communication with Drum Cartridge
The drum cartridge is not installed correctly.
●
Install the drum cartridge correctly.
Replacing the Drum Cartridge(P. 64)
The drum cartridge is damaged.
●
Replace the drum cartridge with a new one.
Replacing the Drum Cartridge(P. 64)
Troubleshooting
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2754-021
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