AudioCodes C450HD Release Notes
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AudioCodes C450HD Release Notes

Ip phones for microsoft teams
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Release Notes
AudioCodes High Definition IP Phones Series
C450HD and C448HD IP
Phones for Microsoft Teams
Version 1.2.196

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Summary of Contents for AudioCodes C450HD

  • Page 1 Release Notes AudioCodes High Definition IP Phones Series C450HD and C448HD IP Phones for Microsoft Teams Version 1.2.196...

  • Page 3: Table Of Contents

    Release Notes Contents Table of Contents Introduction .......................... 7 Overview ..........................7 Specifications ........................... 7 Version 1.2.196........................9 What’s New in Version 1.2.196 ....................9 Resolved Limitations in Version 1.2.196 ................. 13 2.2.1 Teams Application ........................13 2.2.2 Device ............................. 13 Previous Releases ......................
  • Page 4 400HD Series IP Phones for Skype for Business Upgrade of Phones whose Firmware is Version 0.124 - 0.150..........40 Teams Application Functions ................... 43 Version 1.2.196 Document #: LTRT-08459...
  • Page 5 Release Notes Contents List of Tables Table 1-1: C450HD and C448HD IP Phones for Microsoft Teams Software Specifications ........7 Table 2-1: Resolved Teams Application Limitations in Version 1.2.196 ..............13 Table 2-2: Resolved Device Limitations in Version 1.2.196 ..................13 Table 3-1: Resolved Teams Application Limitations in Version 1.1.96 ..............
  • Page 6 Please contact your local recycling authority for disposal of this product. Customer Support Customer technical support and services are provided by AudioCodes or by an authorized AudioCodes Service Partner. For more information on how to buy technical support for AudioCodes products and for contact information,...

  • Page 7: Introduction

    The phones can be managed by the Microsoft Teams & Skype for Business Admin Center. For more information, see https://docs.microsoft.com/en-us/MicrosoftTeams/phones-for-teams. The C450HD phone also features the option to be used as a Microsoft Skype for Business IP phone, offered as part of AudioCodes’ Managed IP Phones solution which defines the IP phone as an IT- managed entity and delivers unique and complete lifecycle management of end-user desktop devices.
  • Page 8 WAN and LAN RJ-9 port (jack) for headset  RJ-9 port (jack) for handset  2 x USB ports for headset support (C450HD); 1 x USB port for headset  support (C448HD) RJ-11 interface  Wireless connectivity (C450HD only): ...

  • Page 9: Version 1.2.196

    Application, to view the full list of Admin Agent fixes New model C448HD phone for Microsoft Teams is now supported.  The C448HD phone for Microsoft Teams is identical to the C450HD phone for Microsoft Teams except for: • Bluetooth and Wi-Fi •...
  • Page 10 400HD Series IP Phones for Skype for Business Enhanced E911  • A new ‘Emergency’ key was added to the phone’s idle lock screen, i.e., to the screen displayed before the screen that allows entering the PIN code/pattern. Users can dial the E911 service from a locked screen without needing to press the •...
  • Page 11  is able to connect to Bluetooth headset or speaker. The unlock feature on the C450HD phone for Microsoft Teams has been improved using a  smart PIN unlock mechanism. When users now use the PIN to lock the phone, to unlock they just need to type the PIN number for the phone to automatically unlock without requiring users to confirm using the OK button.
  • Page 12 400HD Series IP Phones for Skype for Business Transparent upper bar The main screen is now free of obstructions and the status bar displays the date Refresh icon Improved look and feel compared to the previous Version 1.2.196 Document #: LTRT-08459...

  • Page 13: Resolved Limitations In Version 1.2.196

    Release Notes 2. Version 1.2.196 Resolved Limitations in Version 1.2.196 2.2.1 Teams Application Here are the Teams application limitations that have been resolved in Version 1.2.196. Table 2-1: Resolved Teams Application Limitations in Version 1.2.196 Incident Description 139605 [Device Manager – Admin Agent] The current firmware version shows as ‘null’. 139605 [Device Manager –...
  • Page 14 400HD Series IP Phones for Skype for Business This page is intentionally left blank. Version 1.2.196 Document #: LTRT-08459...

  • Page 15: Previous Releases

    Release Notes 3. Previous Releases Previous Releases Version 1.1.96 Note: Version 1.1.96 includes Microsoft Teams Version 1.0.94.2019110802. 3.1.1 What’s New in Version 1.1.96 Upgrade to Microsoft Teams version MicrosoftTeams-2019110802. See Resolved Limitations  in Version Teams Application, to view the list of fixes in this release. 3.1.2 Resolved Limitations in Version 1.1.96 3.1.2.1...

  • Page 16: Version 1.1.92

    400HD Series IP Phones for Skype for Business Version 1.1.92 Note: Version 1.1.92 includes Microsoft Teams Version 1.0.94.2019110101. 3.2.1 What’s New in Version 1.1.92 Upgrade to Microsoft Teams version MicrosoftTeams-2019110101. The new Microsoft Teams  phone version includes multiple resolved limitations. Some of these fixes were for major issues. Resolved Limitations in Version Teams Application, to view the full list of fixes.

  • Page 17: Device

    Here are the device limitations that have been resolved in Version 1.1.92. Table 3-4: Resolved Device Limitations in Version 1.1.92 Incident Description IPPAN-1077 [C450HD] The phone reports as Half-Duplex in Cisco Discovery Protocol (CDP) even though it’s using Full Duplex. Version 1.2.196 400HD Series IP Phones for Skype for Business...

  • Page 18: Version 1.1.77

    Version 1.1.77 includes Microsoft Teams Version 1.0.94.2019082001. 3.3.1 What’s New in Version 1.1.77 C450HD Wi-Fi capability. The phone can connect to an Access Point via Wi-Fi. To enable Wi-Fi,  users must: Access the Device Settings screen and select Wi-Fi.
  • Page 19 Release Notes 3. Previous Releases Support for an unrooted device. Starting from this release, the C450HD device will no longer be  defined as a ‘rooted/jailbroken device’. Upgrade to Microsoft Teams version MicrosoftTeams-2019082001.apk. The new Teams version  includes the following new features: Improved user dialing experience.

  • Page 20: Resolved Limitations In Version 1.1.77

    400HD Series IP Phones for Skype for Business UserSignin: All features are available, i.e., calls, meetings and voicemail MeetingSignIn: Only meetings are available CAP SignIn (SearchOnCommonAreaPhoneMode=Enabled): The user has calling and searching capability CAP SignIn (SearchOnCommonAreaPhoneMode=Disabled): The user has calling capability The Microsoft Admin agent has been updated to version 49.

  • Page 21: Known Limitations In Version 1.1.77

    Release Notes 3. Previous Releases Incident Description IPPAN-695 The phone locks itself when the lock timeout is reached even if it is not signed in. IPPAN-957 The Teams application restarts when choosing the current language as the new language. IPPAN-697 The phone speaker can't be enabled from the headset when the phone is in a call.

  • Page 22: Version 1.0.69

    400HD Series IP Phones for Skype for Business Incident Description IPPAN-962 [Wi-Fi] The phone can't connect to Wi-Fi after inputting a new, correct password following inputting an incorrect one. IPPAN-933 [Wi-Fi] The phone displays multiple lines of the same SSID. IPPAN-899 On rare occasions, the Device Settings application doesn’t respond.

  • Page 23: Resolved Device Limitations In Version 1.0.69

    Here are the known device limitations in Version 1.0.69. Table 3-11: Known Device Limitations in Version 1.0.69 Incident Description IPPAN-912 CDP/LLDP is disabled if the C450HD is restored via the ‘Reset’ configuration option. Version 0.314 Version 0.314 includes Microsoft Teams Version 1.0.94. 2019052106 . Note: 3.5.1 What's New in 0.314...
  • Page 24 400HD Series IP Phones for Skype for Business The user on the other device enters the code communicated to them and then touches ♦ the ‘Pick up’ button to pick up the call. A Lock now option has been added to the phone. Long-pressing the x button on the phone for ...

  • Page 25: Known Limitations In Version 0.314

    74508 The virtual keyboard does not launch automatically after touching the icon to make a call. 74448 The phone displays abnormal characters in the screen after calls end (AudioCodes issue IPPAN- 383). 73366 The phone displays a message such as 'The device is currently not enrolled in Microsoft Intune' while the phone has been logged (AudioCodes issue IPPAN-339).
  • Page 26 73363 After a call ends, the phone sticks for more than five minutes on the screen that is displayed (AudioCodes issue IPPAN-300). Home tabs (Calls / Meetings / Voicemail) on rare occasions do not load after the phone is restarted;...

  • Page 27: Device Limitations

    Release Notes 3. Previous Releases 3.5.3.2 Device Limitations Here are the limitations that have been resolved in Version 0.314: Table 3-15: Resolved Limitations in Version 0.314 Incident Description IPPAN-533 Users cannot configure the phone’s lock timeout to be less than the screensaver timeout; if they do, the phone is locked and the screensaver doesn’t function correctly.

  • Page 28: Version 0.225

    Version 0.225 Note: Version 0.256 includes Microsoft Teams Version 1.0.94.2018121201. 3.6.1 What's New in 0.225 This is the first version release of the C450HD IP phone for Microsoft Teams. 3.6.2 Known Limitations in Version 0.225 3.6.2.1 Teams Application Limitations Here are the Teams application limitations known to exist in Version 0.225: Table 3-16: Known Teams Application Limitations in Version 0.225...

  • Page 29: Device Limitations

    Release Notes 3. Previous Releases 3.6.2.2 Device Limitations Here are the device limitations known to exist in Version 0.225: Table 3-17: Known Device Limitations in Version 0.225 Incident Description IPPAN-430 On rare occasions, after performing Restore to Default, the phone displays abnormal characters and the screen undergoes rotation.
  • Page 30 400HD Series IP Phones for Skype for Business This page is intentionally left blank. Version 1.2.196 Document #: LTRT-08459...

  • Page 31: Device Functions

    4. Device Functions Device Functions The C450HD phone is delivered with its functions set to factory default settings. Customers can customize these function settings to suit enterprise requirements. The Settings screen, accessed from the hard MENU key on the phone or optionally via the item Device Settings in the Calls screen’s menu, allows customers to perform customization.
  • Page 32 400HD Series IP Phones for Skype for Business Font size • Sound Allows you to customize phone volume to create a friendlier user experience. Ring volume at n% Date & time Date and time are automatically retrieved from the deployed Network Time Protocol (NTP) server.
  • Page 33 Release Notes 4. Device Functions Use 24-hour format [Allows you to select the Time format] • Accessibility Allows making the screen reader friendlier. Power Saving Allows users to contribute to power saving in the enterprise. Enable power saving • Office hours start time [The device consumes minimal energy before the user arrives at the •...
  • Page 34 400HD Series IP Phones for Skype for Business Security Helps secure the enterprise telephony network against breaches. Screen lock [The phone automatically locks after a configured period to secure it against unwanted use. If left untouched for 10 minutes (default), it automatically locks and is inaccessible to anyone who doesn't know its lock code.] Make passwords available •...
  • Page 35 Release Notes 4. Device Functions To determine the device’s IP address, select the ‘Status’ option. Login to the Device as Admin Device Allows the user to log in as Administrator. It is password protected. Default password: 1234. After administration logging in as an Administrator, the user can log out | change password. Version 1.2.196 400HD Series IP Phones for Skype for Business...
  • Page 36 400HD Series IP Phones for Skype for Business Modify network Enables the Admin user to determine network information and to modify network settings. IP Address [Read Only] • IP Settings [DHCP or Static IP] • Network state [Read Only] • Enable PC port •...
  • Page 37 Release Notes 4. Device Functions Log settings • Remote Logging • Reset configuration • Restart Teams App • Company portal login • Debug Recording (for Media/DSP debugging) • Switch to Skype for Business • Factory data reset (the equivalent of restore to defaults; including logout and device reboot). •...

  • Page 38: Restoring Phones To Default Settings

    400HD Series IP Phones for Skype for Business Restoring Phones to Default Settings Users can restore their phones to default factory settings at any time. The feature can be used if a user forgets their password, for example. Two kinds of restore are available: Hard restore ...
  • Page 39 Release Notes 4. Device Functions Version 1.2.196 400HD Series IP Phones for Skype for Business...
  • Page 40 If your phone’s firmware is between Version 0.124 and 0.150 inclusive, follow the instructions below. If it’s earlier than Version 0.124, contact AudioCodes Support for assistance. Network administrators can upgrade the C450HD phone whose firmware is Version 0.124 - Version 0.150 using the Microsoft Teams & Skype for Business Admin Center. Here’s how: In the Microsoft Teams &...
  • Page 41 4. Device Functions Select Update adjacent to AudioCodes Firmware and follow the instructions. Verify the successful completion of the upgrade procedure from the C450HD phone's About screen (press the hard MENU key and scroll down to About). Touch the About option.
  • Page 42 400HD Series IP Phones for Skype for Business In the About screen, scroll down to Version info Note: After upgrading firmware for phones whose firmware is between Version 0.124 and Version 0.150 inclusive, the upgrade may be displayed as failed in the Microsoft Teams & Skype for Business Admin Center.
  • Page 43 Release Notes 5. Teams Application Functions Teams Application Functions Some of the Teams Application functions supported by the C450HD phone in this version are: Sign-in  Sign-in must be performed before using the phone for security purposes. Sign-in can be performed with user credentials or using the user’s PC/Smartphone.
  • Page 44 400HD Series IP Phones for Skype for Business The user’s experience is optimized based on their selection. Personal mode • Shared mode • Version 1.2.196 Document #: LTRT-08459...
  • Page 45 Release Notes 5. Teams Application Functions Calling  The user can lift the handset or press the speaker button to launch the dial pad on the calling screen. Alternatively, the user can use the hardware buttons (if available) to dial out a number. On-screen dial pad •...
  • Page 46 400HD Series IP Phones for Skype for Business Meeting  The user can navigate to the Meetings tab to view their meetings and use the Join button to join their Teams meetings. Meetings • Calendar view • Voicemail  The user can access their voicemail when they navigate to the Voicemail tab. Version 1.2.196 Document #: LTRT-08459...
  • Page 47 Release Notes 5. Teams Application Functions User sign-out  The user can sign out of the phone. Version 1.2.196 400HD Series IP Phones for Skype for Business...
  • Page 48 Website: https://www.audiocodes.com/ ©2020 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What’s Inside Matters, OSN, SmartTAP, User Management Pack, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice, AudioCodes Meeting Insights, AudioCodes Room Experience and CloudBond are trademarks or registered trademarks of AudioCodes Limited.

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