Troubleshooting Common Problems; Cannot Access The System Control Center; Figure 28: Problem Troubleshooting Page - Hughes HN9500 User Manual

Chapter 5

Troubleshooting common problems

Cannot access the System Control Center

HN9500 Satellite Router User Guide
48
1037737-0001 Revision E
The Problem Troubleshooting page helps you correct problems you could encounter while using
the satellite router. Follow these steps to use the Problem Troubleshooting page to diagnose and
correct a problem:
1. Click the Problem Troubleshooting link in the left panel of any System Control Center
page. (An exception: On the System Control Center home page, the Problem Troubleshooting
link is located below the DIAGNOSTIC UTILITIES heading.)
The Problem Troubleshooting page opens
page 48).

Figure 28: Problem Troubleshooting page

2. Click the Start Troubleshooting button.
The System Control Center examines operational data and attempts to identify the problem.
After a short wait it displays a Troubleshooting Results page with appropriate suggestions
for correcting the problem.
3. Follow the instructions on the Troubleshooting Results page.
4. If these steps do not correct the problem, contact your service provider for assistance.
Follow these steps if you cannot access the System Control Center after installation of the satellite
router.
1. If the router is using a dynamic IP address, confirm that DHCP is enabled on the computer.
This procedure is explained in
2. Open a web browser on a computer connected to the satellite router.
3. In the browser address bar, type www.systemcontrolcenter.com or 192.168.0.1 and press
Enter.
Note: To use 192.168.0.1, DHCP must be enabled on the computer.
If the System Control Center does not appear, continue with the remaining steps.
(Figure 28: Problem Troubleshooting page
Configuring a computer to use DHCP
Troubleshooting
on
on page 54.