Contact Information - Hughes HN9500 User Manual

Contact information

If you experience problems with your Hughes satellite router, first try the solutions offered in
Troubleshooting on page 47. If you need assistance, use the contact information listed here.
If you need operational, warranty, or repair support, your contact information will vary depending
on where you purchased your satellite router. You may be supported by Hughes Customer Care
or another service provider.
For routers purchased from a retail channel or Hughes sales agent
If you purchased this product through a retail channel or Hughes sales agent, you have several
support options. Please try these options in the order listed until you find the help you need.
Begin at the HughesNet Customer Care page:
1. Open a web browser on a computer connected to the satellite router.
2. Enter the web address www.myhughesnet.com.
3. Click the HughesNet Customer Care link.
The HughesNet Customer Care page opens. Options 1, 2, and 3 below are available on this page:
1. Search our Knowledge Base.
a. In the Self help section, click Knowledge Base Search.
b. Follow the on-screen instructions to find the information you need.
2. Email a Customer Care representative.
a. In the Contact Hughes section, click Email.
b. Complete the email form.
c. Click Email Us!.
3. Chat with a Customer Care representative.
a. In the Contact Hughes section, click Chat.
b. Complete the chat form.
c. Click Chat with Us!
4. Call a Customer Care representative.
If none of the previous options helped you, call Hughes Customer
Care at 1 (866) 347-3292.
For routers purchased from a value-added reseller
If you purchased this product from one of our VARs, do not contact Hughes. Contact your VAR
for technical support according to the procedure supplied by them. They are trained to help you
with any technical problem.
HN9500 Satellite Router User Guide
1037737-0001 Revision E
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