In Case Of Problems - Cobalt Digital Inc BBG-1022-2FS Product Manual

3
Table 3-5 Troubleshooting Processing Errors by Symptom — continued
Symptom
(Option +QC only) Audio silence
event not detected or triggered
on
Device does not pass video or
audio as expected. Control
settings spontaneously changed
from expected settings.
Device will not retain user
settings, or setting changes or
presets spontaneously invoke.

In Case of Problems

3-82
Error/Condition
Holdoff set too long to detect
condition
Event-based preset
inadvertently invoked
Event Based Loading sub-tab
inadvertently set to trigger on
event
Recovering Card From SD Memory Card
New production cards come equipped with an SD card installed in a slot
receptacle on the underside of the card. The data on this SD card can be used
to restore a card should the card become unresponsive (can't communicate
with DashBoard or other remote control). Recovering a card using the
procedure here will restore the card to any installed option licenses and the
most recent firmware installed.
(See Figure 3-10.) Make certain the card has the proper SD card installed
1.
in the under-card slot. If SD card is not installed, contact Product Support
to obtain an SD card.
Note: • (Option +TTS only) Cards shipped with option +TTS use an SD card for the
TTS library in addition to recovery files. If your +TTS-equipped device was
received earlier than December 2015, your SD may not contain the recov-
ery files. Contact Product Support to obtain the updated SD card containing
both TTS library and SD recovery files.
• If unit is a BBG-1000 Series device, remove the top cover before
proceeding.
BBG-1022-2FS PRODUCT MANUAL
Corrective Action
The Trigger Holdoff controls on the Audio
Detect Events tab allow ignoring silence events
unless the event duration exceeds the holdoff
setting. Make certain holdoff is set sufficiently
low to detect events as desired.
Event-based preset loading (Event Setup tab)
should be set to Disabled if this function is not
to be used. Read and understand this control
description before using these controls to make
sure engagement for all expected conditions is
considered. See Presets (p. 3-61) for more
information.
If event based loading is not to be used, make
certain event-based loading on Event Setup is
disabled (either using master Enable/Disable
control or through events settings. See Presets
(p. 3-61) for more information.
Troubleshooting
BBG1022-2FS-OM (V1.3)