Troubleshooting Network/Remote Control Errors; In Case Of Problems - Cobalt Digital Inc 9922-2FS Product Manual

Operating Instructions
Table 3-4 Troubleshooting Processing Errors by Symptom — continued
Symptom
Selected upgrade firmware will
not upload
SD closed captioning waveform
or character rendering is
corrupted
Card does not pass video or
audio as expected. Control
settings spontaneously changed
from expected settings.
Card will not retain user settings,
or setting changes or presets
spontaneously invoke.

Troubleshooting Network/Remote Control Errors

In Case of Problems

9922-2FS-OM (V1.8)
Error/Condition
Automatic reboot after upgrade
turned off
Character burner and/or
moving box insertions running
into line 21
Event-based preset
inadvertently invoked
Event Based Loading sub-tab
inadvertently set to trigger on
event
®
Refer to Cobalt reference guide "Remote Control User Guide" (PN
9000RCS-RM) for network/remote control troubleshooting information.
Recovering Card From SD Memory Card
New production cards come equipped with an SD card installed in a slot
receptacle on the underside of the card. The data on this SD card can be used
to restore a card should the card become unresponsive (can't communicate
with DashBoard or other remote control). Recovering a card using the
procedure here will restore the card to any installed option licenses and the
most recent firmware installed.
(See Figure 3-10.) Make certain the card has the proper SD card installed
1.
in the under-card slot. If SD card is not installed, contact Product Support
to obtain an SD card.
9922-2FS PRODUCT MANUAL
Corrective Action
Card Presets > Automatically Reboot After
Upgrade box unchecked. Either reboot the card
manually, or leave this box checked to allow
automatic reboot to engage an upgrade upon
selecting the upgrade.
For SD usage, burn-ins can impinge on and
corrupt line 21 closed-captioning waveform if
positioned too close to the upper right of the
raster. Typically, character burn and/or moving
box insertions are not intended for content (such
as OTA) where CC is required. If CC is present
and must be retained, make certain to check CC
content if burn-in insertions are enabled and
reposition burn-ins to avoid line 21 interference.
Event-based preset loading (Event Setup tab)
should be set to Disabled if this function is not
to be used. Read and understand this control
description before using these controls to make
sure engagement for all expected conditions is
considered. See Presets (p. 3-61) for more
information.
If event based loading is not to be used, make
certain event-based loading on Event Setup tab
is disabled (either using master Enable/Disable
control or through events settings. See Event
Setup Controls (p. 3-64) for more information.
Troubleshooting
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