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Setup/Operating Instructions
BBG-1022-2FS Processing Error Troubleshooting
Table 3-5
Troubleshooting Processing Errors by Symptom
Symptom
BBG-1022-2FS shows Unlocked
message in BBG-1022-2FS Info
pane.
Ancillary data (closed captioning,
timecode) not transferred
through BBG-1022-2FS
Audio not processed or passed
through device
Excessive or nuisance input
signal quality events in log or
Card State status display
Selected upgrade firmware will
not upload
SD closed captioning waveform
or character rendering is
corrupted
BBG1022-2FS-OM (V1.3)
Table 3-5 provides BBG-1022-2FS processing troubleshooting information.
If the BBG-1022-2FS exhibits any of the symptoms listed in Table 3-5, follow
the troubleshooting instructions provided.
In the majority of cases, most errors are caused by simple errors where the
BBG-1022-2FS is not appropriately set for the type of signal being received
by the device.
Note:
Where errors are displayed on both the BBG-1022-2FS and network remote
controls, the respective indicators and displays are individually described in
this section.
Error/Condition
No video input present
• Control(s) not enabled
• VANC line number conflict
between two or more
ancillary data items
Enable control not turned on
Holdoff periods are too brief (or
threshold set too high)
Automatic reboot after upgrade
turned off
Character burner and/or
moving box insertions running
into line 21
BBG-1022-2FS PRODUCT MANUAL
Corrective Action
Make certain intended video source is
connected to appropriate BBG-1022-2FS video
input. Make certain BNC cable connections are
OK.
• Make certain respective control is set to On or
Enabled (as appropriate).
• Make certain each ancillary data item to be
passed is assigned a unique line number (see
Ancillary Data Line Number Locations and
Ranges on page 3-9).
On Output Audio Routing/Controls tab, Audio
Group Enable control for group 1 thru 4 must be
turned on for sources to be embedded into
respective embedded channel groups.
If holdoff periods are too brief (or threshold set
too high), nuisance alarms may be generated
during transitions to and from programs and
interstitials, as well as during certain content.
Device Presets > Automatically Reboot After
Upgrade box unchecked. Either reboot the
device manually, or leave this box checked to
allow automatic reboot to engage an upgrade
upon selecting the upgrade.
For SD usage, burn-ins can impinge on and
corrupt line 21 closed-captioning waveform if
positioned too close to the upper right of the
raster. Typically, character burn and/or moving
box insertions are not intended for content (such
as OTA) where CC is required. If CC is present
and must be retained, make certain to check CC
content if burn-in insertions are enabled and
reposition burn-ins to avoid line 21 interference.
Troubleshooting
3-81
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Table of Contents
Troubleshooting
