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Service Information
In This Chapter
This chapter includes the following sections:
Troubleshooting Checklist
Routine maintenance to this openGear product is not required. In the event of problems with your card,
the following basic troubleshooting checklist may help identify the source of the problem. If the
module still does not appear to be working properly after checking all possible causes, please contact
your openGear products distributor, or the Technical Support department at the numbers listed under
the "Contact Us" section at the end of this manual.
Warranty and Repair Policy
The openGear card is warranted to be free of any defect with respect to performance, quality,
reliability, and workmanship for a period of FIVE (5) years from the date of shipment from our factory.
Page 16 of 20
Troubleshooting Checklist
Warranty and Repair Policy
1.
Visual Review
Performing a quick visual check may reveal many problems, such
as connectors not properly seated or loose cables. Check the module, the frame, and
any associated peripheral equipment for signs of trouble.
2.
Power Check
Check the power indicator LED on the distribution frame front
panel for the presence of power. If the power LED is not illuminated, verify that the
power cable is connected to a power source and that power is available at the power
main. Confirm that the power supplies are fully seated in their slots. If the power
LED is still not illuminated, replace the power supply with one that is verified to
work.
3.
Reseat the Card in the Frame
4.
Check Control Settings
manual and verify all user-adjustable component settings.
5.
Input Signal Status
valid signal is being supplied.
6.
Output Signal Path
receiving a valid signal.
7.
Module Exchange
be working correctly is an efficient method for localizing problems to individual
modules.
Eject the card and reinsert it in the frame.
Refer to the Installation and Operation sections of the
Verify that source equipment is operating correctly and that a
Verify that destination equipment is operating correctly and
Exchanging a suspect module with a module that is known to
CDI-9323 User Manual
(V 0.5)
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