LEGRAND KEOR HPE 60 kVA Operating Manual page 1396

CUSTOMER SERVICES
SUPPORT
TRAINING
MAINTENANCE
PREVENTIVE MAINTENANCE
Electronic equipment and power systems, such as UPS, contain
life-limited components and parts that must be replaced
according to the manufacturer's specifications.
To ensure optimal performance and to protect your critical
application from potential downtime, it is crucial to perform
10
SITE INSPECTION, INSTALLATION SUPERVISION.
We perform a comprehensive check of the UPS environment to
ensure safety and fault-free operation.
Our technical experts give manufacturer's recommendations
to the site engineer or electrical contractors, and supervise the
UPS installation before load power-up.
SITE TEST, COMMISSIONING.
Our Service Engineers conduct rigorous site tests and full
setting-up of the UPS system before going live. They also
perform site acceptance tests according to your requirements.
Commissioning operations for all UPS are carried out
by qualified engineers to guarantee seamless start-up.
After the final handing over of the UPS system, a Test and
Commissioning report is delivered to you.
We offer on-site training to ensure your equipment's safe
and efficient operation.
Troubleshooting courses are also available in our plants for
intensive hands-on practice on UPS training equipment.
preventive maintenance operations on a regular basis and
replace parts when needed. Our Service Contracts include
cleaning, IR thermography, measurements, functional tests,
event log and power quality analysis, battery health check,
hardware and software upgrades, and technical reports.
A Preventive Maintenance Plan is one of the most cost-effective
actions that can preserve your initial investment and ensure
your business continuity.
CORRECTIVE MAINTENANCE, EMERGENCY CALL
In the event of an Emergency Call, our worldwide service
network, with engineers and spare-parts stocks strategically
located as close as possible to your site, guarantees a fast
intervention time with 24/7/365 assistance.
After connecting his laptop to your UPS, very powerful
diagnostic software helps our engineer to identify the fault, thus
ensuring short MTTR (Mean Time To Repair).
Corrective actions are performed such as part replacement,
adjustments and upgrades to return the UPS system back to
normal operation.