Upon Starting Expressbuilder - NEC Express5800 Series Maintenance Manual

Chapter 1 Maintenance
Did you perform any keyboard or mouse operation immediately after you started the server?

→ If you perform any keyboard or mouse operation immediately after start-up, POST may
accidentally detect a keyboard controller error and stops processing. In such a case, reboot the
server. Do not perform any keyboard or mouse operation until the BIOS start-up message
appears after you reboot the server.
Are memory and PCI devices supported for use with this server?

→ Operation of the server with unauthorized devices is not guaranteed.
Is "Shutdown System" enabled on ECO menu of BMC Configuration?

→ Confirm the settings of ECO menu from remote console.
If you are unable to use remote console, reduce system power consumption by disconnecting
option device and others, then restart the system.
→ Check if the value set for "Power Threshold (Pa)" is appropriate for system startup. If you want to
operate the server with "Shutdown System" enabled, fully consider the value of "Power Threshold
(Pa)".
5.2

Upon Starting EXPRESSBUILDER

[?] Unable to start EXPRESSBUILDER
Did you insert the EXPRESSBUILDER DVD and reboot while POST was being executed?

→ Insert the EXPRESSBUILDER DVD into optical disk drive, and reboot the server.
Are BIOS settings correct?

→ Configure the boot order so that the optical disk drive will be the first to start up.
(Check menu: Boot)
Is a message such as the following displayed?

→ Take an appropriate action according to the on-screen message.
EXPRESSBUILDER does not support this computer.
Insert EXPRESSBUILDER disc for the computer and click OK
to restart the computer.
Failed to get the hardware parameters on the motherboard.
Check if EXPRESSBUILDER is for this computer or if the
motherboard has failed.
Failed to find a file.
Failed to open a file.
Failed to get the parameters of a file.
Failed to save a file.
Failed to copy a file.
An undefined error occurred.
28
Message
Express5800/E120e-M Maintenance Guide
5. Troubleshooting
Solution
Run the correct version of
EXPRESSBUILDER.
Contact your sales
representative.
EXPRESSBUILDER disc has
stains or cracks or the optical
disk drive is faulty.
Contact your sales
representative.
Contact your sales
representative.