Chapter 10: Warranty; Customer Service - NeoLight Skylife Service Manual

Chapter 10: Warranty

NeoLight, LLC ("NeoLight") warrants to the initial Purchaser ("Purchaser") that each Covered Component
of each new Product, as such terms are defined below, purchased hereunder will be free from defects in
workmanship and materials for the applicable period of indicated below (each, a "Warranty Period") from
the date of the Product's initial shipment to Purchaser.
• Three years for the Skylife Phototherapy System (the "Product") including all components of the
Product, excluding the Disposable Parts (collectively with the Light Modules, the "Covered
Components").
The GelMat, the Skylife Disposable Swaddles, or other expendable or disposable parts of the Product are
the "Disposable Parts."
NeoLight will replace your Skylife device free of charge, provided the system:
• Has been used for its intended purpose by the original owner and in the manner described in this
manual.
•
Has regular periodic maintenance and service and disposable parts are replaced, and repairs are
made according to the service or user manual.
• Has not been connected to an unsuitable power source.
• Has not been subjected to misuse.
• Has not been modified or repaired by any unauthorized party without prior consent from
NeoLight.
*Actual results may vary
Such warranties are extended only with respect to the first purchase of the Skylife Phototherapy System
directly from NeoLight or NeoLight's authorized dealers as new merchandise and are extended to the
Purchaser thereof; such warranties do not apply to any resale of the Product.

Customer Service:

Please contact Customer Service if you need assistance setting up, using, or maintaining your Skylife
Unit(s) or to report any unexpected operation or events. NeoLight Customer Service can be reached at:
support@theNeoLight.com
Customer Support:
Technical Support:
When returning any products, please include your name, address, phone number, and Return Material
Authorization (RMA) number provided by Customer Service. All product returns should be mailed to:
© 2022 by NeoLight LLC.
All rights reserved.
+ 1-866-934-8945 x 1
+ 1-866-934-8945 x 2
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