Table of Contents
Advertisement
Chapter 11: Warranty
NeoLight, LLC ("NeoLight") warrants to the initial Purchaser ("Purchaser") that each Covered Component
of each new Product, as such terms are defined below, purchased hereunder will be free from defects in
workmanship and materials for the applicable period of indicated below (each, a "Warranty Period") from
the date of the Product's initial shipment to Purchaser.
•
One years for the PAL Device (the "Product"), including all components of the Product, excluding
the Disposable Parts (collectively with the PAL Sensors, the "Covered Components").
The PAL Sensors or other expendable or disposable parts of the Product are the "Disposable Parts."
NeoLight will replace your PAL Device free of charge, provided the system:
•
Has been used for its intended purpose by the original owner and in the manner described in this
manual.
•
Has regular periodic maintenance and service, disposable parts are replaced, and repairs are made
according to the service or user manual.
•
Has not been connected to an unsuitable power source.
•
Has not been subjected to misuse.
•
Has not been modified or repaired by any unauthorized party without prior consent from
NeoLight.
Such warranties are extended only with respect to the first purchase of the PAL Device directly from
NeoLight or NeoLight's authorized dealers as new merchandise and are extended to the Purchaser
thereof; such warranties do not apply to any resale of the Product.
Chapter 12: Customer Service:
Don't hesitate to get in touch with Customer Service if you need assistance setting up, using, or
maintaining your PAL Device(s) or to report any unexpected operation or events. NeoLight Customer
Service can be reached at:
support@theNeoLight.com
Customer Support:
Technical Support:
When returning any products, please include your name, address, phone number, and Return Material
Authorization (RMA) number provided by Customer Service. All product returns should be mailed to:
NeoLight LLC
1475 N Scottsdale Rd,
Suite 110,
Scottsdale, AZ 85257
© 2023 by NeoLight LLC.
All rights reserved.
+ 1-866-934-8945 x 1
+ 1-866-934-8945 x 2
Page 29 of 30
500055 Rev E
Advertisement
Table of Contents
