Chapter 5: Troubleshooting - NeoLight Skylife Service Manual

Chapter 5: Troubleshooting

System Indicators
Functionality Issues
- Warning Message:
" REPLACE!"
- Warning Message:
"HIGH TEMP
WARNING
ANY KEY TO MUTE"
- Repetitively beep the
buzzer and flash the
alarm indicator LEDs.
- Warning Message:
"!!HIGH TEMP ALARM
TURN DEVICE OFF"
- Repetitively beep the
buzzer and flash the
alarm indicator LEDs.
- The treatment
indicator LEDs shall turn
off
- Warning Message:
"POWER
INTERRUPTED
RESUMING IN xx SEC."
- Where xx counts from
10 down to 0, then
automatically resumes
treatment.
- Warning Message:
"!! SYSTEM FAILURE
00001"
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All rights reserved.
Likely Cause
The use-life of the light
module is exceeded the
recommended limit of
25,000 hours
The LED banks have
exceeded the threshold
temperature set for
Warning
The LED banks have
exceeded threshold
temperature for Alarms
If the system has shut
down by unplugging the
system from the power
supply in the previous
session while an active
treatment was in
progress, or a power
outage occurred during
treatment.
Controller PCB
EEPROM Failure
Trouble Shooting Steps
1. Pressing any key will mute the Warning for 180 seconds
2. Turn-off device
3. Contact NeoLight to order replacement light modules
4. Follow the "Replacing Light Modules" procedure in Chapter
4.5 to replace the old light modules.
1. Pressing any key will mute the Warning for 180 seconds,
but the software shall display a high temp warning.
2. Turn off the device
3. Check if vents are blocked.
4. Clear the area around the device and restart the device
after 10 mins.
5. If the issue persists, contact NeoLight.
1. Turn off the device
2. Check if vents are blocked.
3. Clear the area around the device and restart the device
after 10 mins.
4. If the issue persists, contact NeoLight.
5. Note: The (+), (+), (-), and settings buttons shall have no
action in the Alarm state.
1. Previous treatment setting is restored in 10 seconds after
the restoration of power
1. Contact NeoLight.
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500050 Rev A