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5.3 Replacing PAL Sensors
1. None
CAUTION:
Only use the NeoLight issued PAL Sensors replacements for the device as any other part
may result in the device being ineffective or dangerous to the user
CAUTION:
Ensure that the device is turned off and unplugged before proceeding
1. Turn off the device and then unplug the PAL Sensor
2. Unpack the new PAL Sensor and insert the 3.5 mm audio pin into the port shown above
3. Turn on the device by pressing the power button for at least 1 second
Chapter 6: Troubleshooting
System Indicators
Functionality Issues
Battery icon will not display
(There is a "battery low" indicator
on screen display.)
Screen is dim or not lit
Screen display reads "waiting for
pacifier".
Screen display reads "Pacifier
Expired".
PAL Sensor is attached, but PAL
Device does not recognize
connection.
In CONTINGENT mode, the
infant is sucking below the set
threshold and/or # of sucks.
Music won't play from flash drive
in USB port.
The PAL Device says there is a
USB in the device, but it doesn't
show the playlists/songs.
© 2023 by NeoLight LLC.
All rights reserved.
Tools and Materials Required
Trouble Shooting Steps
Check and replace batteries. Unit will complete session if battery low indicator
comes on, but will not restart a new session
Plug the PAL Player in using power supply
In CONTINGENT mode, make sure the PAL Sensor is attached to the unit
Obtain a new PAL Sensor
Check that the PAL Sensor is securely fit in the opening of the pacifier
At any time during a CONTINGENT mode session, you can scroll through the
window settings and change what is needed without having to restart the unit
Verify that the downloads are in MP3 format. The PAL device will not
recognize recordings in other formats. Restart PAL Player with MP3 USB in
USB port
The recording was probably not fully exported as an MP3 file. If you use other
online converters, they sometimes don't fully rewrite the file to an MP3. Make
sure you see the program write the file to a MP3
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