Returning For Service - Keysight Technologies S9101A Startup Manual

2 Review Safety Requirements

2. 14 Returning for Service

Should it become necessary to return the system for repair or service,
follow these steps:
1. Review the warranty information shipped with the product.
2. Contact Keysight to obtain a Return Material Authorization (RMA)
and a return address. For assistance finding Keysight contact information,
go to:
3. Write the following information on a tag and attach it to the equipment:
4. Use original packaging or comparable.
5. On the shipping label, write ATTENTION REPAIR DEPARTMENT
and the RMA number.
18
www.keysight.com/find/assist
Name and address of owner.
P.O. boxes are not acceptable as return addresses.
System or module serial numbers. The serial number label is located on
the side panel of the module. The serial number can also be read from
the Soft Front Panel interface – after the hardware is installed.
Description of failure or service required.
Pack the system in its original ESD bag and packing carton.
If the original carton is not available, use bubble wrap
or packing peanuts, place the system in a sealed container,
and mark the container "FRAGILE".
Include all original cables and modules when sending in the system
for repair or service.
In your correspondence, refer to the system by serial number.
S9101A 5G Multi-Band Vector Transceiver, Startup Guide