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7
Troubleshooting
This chapter describes the common server faults, basic fault diagnosis and
troubleshooting suggestions.
7.1
Hardware Problems
7.1.1
Power-On Failure
Symptoms:
After pressing the power button, the power LED on the power button is orange and
the drive activity status LED is off. Meanwhile, there is no output on the monitor,
and server fans do not rotate.
Solutions:
Check the status of the PSU LEDs on the rear panel.
1.
PSU LED Off or Illuminates Amber
a. If the PSU LEDs are off or amber, it indicates abnormal power supply.
Check if the outlet can function, if the power cords are plugged properly
and if the power cables of the faulty PSU can work;
b. If all yes: the PSU LEDs are still off or amber, maybe the PSUs are faulty.
Please replace the faulty PSUs with PSUs of the same server model and of
the same specifications to test whether the PSUs have failed; the PSU LEDs
turn green, but the power LED on the power button is still orange, please
call Inspur Customer Service Hotline (1-844-860-0011/1-760-769-1847) or
email to serversupport@inspur.com.
2.
All the PSU LEDs are green
a. If all the PSU LEDs are green, disconnect the power cables, remove and
re-insert all the PSUs. Connect the power cables and power on again to
test if the problem can be solved;
b. If re-inserting the PSUs won't work, please replace the PSUs with PSUs of
the same server model and of the same specifications to test whether the
PSUs have failed;
c. If the instructions above do not resolve the problem, please call Inspur
Customer Service Hotline (1-844-860-0011/1-760-769-1847) or email to
serversupport@inspur.com.
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