Samsung MultiXpress X4 Series Service Manual page 406

4. Troubleshooting
► Error Code
H2–6311
► Error message
Finisher Failure: #H2-6311. Check finisher. Call for service if the problem persists
► Symptom
Stapler failed to return home position after stapling.
► Troubleshooting method
1) If there is jammed paper on the stapler, removing paper manually. Open and close finisher stapler door or jam cover
to check if finisher executes initialization process. If stapler still doesn't go back to home position and error does
not disappear, follow the instructions below :
2) Does finisher stapler cartridge can be pulled out?
a) Rotate stapler gear manually to move stapler head back to home (top) position.
b) Clear staple that is not stapling out completely from stapler cartridge.
c) Clear staple that is existed inside stapler.
d) Stapler cover or Jam cover open and close.( It's the Finisher Initializing)
3) Does finisher stapler input sensor work well?
a) Make sure finisher input sensor cable is connected well to the sensor connector.
b) Make sure finisher input sensor cable is connected well to the main board connector.
c) Replace the finisher stapler(JC81-07917A).
d) Replace the finisher main board.
4) Does finisher stapler motor work well?
a) Make sure finisher stapler motor cable is connected well to the stapler motor connector.
b) Make sure finisher stapler motor cable is connected well to the main board connector.
c) Replace the finisher stapler. (JC81-07917A)
d) Replace the finisher main board.
5) Check if any debris(staple) existed. Please make sure to remove any debris.
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