Samsung MultiXpress X4 Series Service Manual page 332

A3 color copier

Table of Contents

4. Troubleshooting

► Error Code

► Error message

Motor Failure: #A1-2511. Turn off then on. Call for service if the problem persists

Motor Failure: #A1-2512. Turn off then on. Call for service if the problem persists

Motor Failure: #A1-2513. Turn off then on. Call for service if the problem persists

Black OPC motor operation is abnormal.

► Troubleshooting method

A1–2511 : Black OPC motor is stopped but machine recognizes it as operational.

A1–2512 : Black OPC motor is not operated for print-job.

A1–2513 : Black OPC motor is operating but machine recognizes status as "Stopped".

1) Turn the machine off then on. If the error persists, turn the machine off again.

2) Open the side cover. Check if there are any foreign substances or paper around black drum drive unit.

3) Remove the rear cover.

4) Check if the black OPC motor connector is connected correctly.

5) If the connection is OK, turn the machine on. Enter SVC mode. Select the black OPC motor test.

(Diagnostics > Engine Diagnostics > Engine Test Routines > 100–0044)

Check the motor operation.

a) If the motor is not operational,

Troubleshooting