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4.5.4 Service Settings
Value Range
Parameter
(default)
Operator's
2–5 digits
Extension
Operator's
2–5 digits
Mailbox No.
Busy Coverage
1. Hold
Mode
2. No-answer
Coverage
3. Call
Waiting
4. Disconnect
Message
No-answer
1. Caller
Coverage Mode
2. Leave
3. Disconnect
4. Next
(Caller Select)
Specifies Operator 2's extension number.
(None)
Any valid extension number can be assigned.
Specifies Operator 2's mailbox number. Any
(None)
valid mailbox number can be assigned.
The caller to Operator 2's extension may be
prompted to leave a message in this mailbox
depending on the settings of "Busy Coverage
Mode" or "No-answer Coverage Mode".
Specifies how to treat calls when Operator 2
is busy.
1. Hold
The VPS calls Operator 2 again while putting
the caller on hold.
2. No-answer Coverage
The VPS offers an option defined by "No-
(Hold)
answer Coverage Mode" to the caller.
3. Call Waiting
The VPS signals Operator 2 on busy that
another call is waiting using the Call Waiting
feature of the PBX.
4. Disconnect Message
The VPS disconnects the call after playing
"Thank you for calling".
Specifies how to treat calls when Operator 2 does
Select
not answer it within the time length defined by
"Operator No-answer Time".
Message
1. Caller Select
The VPS offers the following two options to
Message
the caller.
(a) Leave a message
(b) Call another extension
Operator
2. Leave Message
The VPS prompts the caller to leave a message
in Operator 2's mailbox.
3. Disconnect Message
The VPS disconnects the call after playing
"Thank you for calling".
4. Next Operator
The VPS transfers the call to Operator 3.
Description/Function
System Administrator
Reference
Operator
Service
p.3-46
Busy
Coverage
Mode
p.3-7
No-Answer
Coverage
Mode
p.3-46
No-Answer
Coverage
Mode
p.3-46
Operator
No-answer
Time
p.4-43
4-45
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