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Chapter 3
Overview
This manual will guide you through the operation and maintenance of the Vortek NXT rigging system
hoist.
3.1 Contacting ETC
If you are having difficulties, your most convenient resources are the references given in this user
manual. To search more widely, try the ETC Web site at etcconnect.com. If none of these resources are
sufficient, contact ETC Technical Services directly at one of the offices identified below. Emergency
service is available from all ETC offices outside of normal business hours.
When calling for support, please try to have the following information available:
• Product model
• Software version
• Other components in your system (number of motors, external E-stop stations, etc.)
Americas
Electronic Theatre Controls Inc.
Technical Services Department
3031 Pleasant View Road
Middleton, WI 53562
800-775-4382 (USA, toll-free)
+1 608 831 4116
service@etcconnect.com
Asia
Electronic Theatre Controls Asia, Ltd.
Technical Services Department
Room 1801, 18/F
Tower 1, Phase 1 Enterprise Square
9 Sheung Yuet Road
Kowloon Bay, Kowloon,
Hong Kong
+852 2799 1220
service@etcasia.com
Please email comments about this manual to:
Overview
United Kingdom
Electronic Theatre Controls Ltd.
Technical Services Department
26-28 Victoria Industrial Estate
Victoria Road,
London W3 6UU England
+44 (0)20 8896 1000
service@etceurope.com
Germany
Electronic Theatre Controls GmbH
Technical Services Department
Ohmstrasse 3
83607 Holzkirchen, Germany
+49 (80 24) 47 00 0
techserv-hoki@etcconnect.com
TechComm@etcconnect.com
6
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