Firmware Updating; Before Updating The Firmware - Ricoh P C300W Field Service Manual

5.System Maintenance

Firmware Updating

•
Do not turn off the main power of the machine during the firmware updating. If doing so, the
engine board or controller board may be damaged.
•
Never disconnect the cable you are using for the updates during the update process.
•
When the controller firmware is updated, the fax firmware is also updated at the same time.
Fax firmware cannot be updated separately. The fax firmware is not listed in the configuration
page, and so check it by selecting SP mode > Information Display > FW Version > FAX FW".

Before Updating the Firmware

Compatible Operating Systems
•
Windows 7/8.1/10
•
Windows Server 2008/Server 2008 R2/Server 2012/Server 2012 R2/Server 2016
•
OS X 10.10 or later
Backing Up the Machine's Settings
After the firmware update, the machine's settings may return to their factory defaults.
We recommend that you back up the machine's settings by accessing the machine using Web Image
Monitor from a computer connected via a network.
Also, you can print out lists and report (ex. Scanner Dest List, Quick Dial Dest, Special Sender List, and
Configuration Page) using Web Image Monitor or the machine's operation panel.
Connection
Connect your computer and the machine through a network or directly by USB.
•
Make sure your computer is securely connected to the machine with the USB or network cable
that you will be using for the firmware update.
•
We recommend that you update the firmware via USB. If you update the firmware over the
network, the machine may receive data over the network such as a print job during the
updates, which can interfere with the update process.
•
If you are updating the firmware via USB, the printer driver for USB connection must be
installed on your computer beforehand. However, if you are updating via a network, no printer
driver is necessary.
•
Disconnect any other cables that are not necessary for the firmware update, such as a
telephone cable, from the machine.
•
Make sure that your computer does not enter standby or hibernation mode during the update
process.
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