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Will SoftStep work with [insert software/hardware here]?
If the software or hardware in question can receive MIDI messages, it will work with the
SoftStep. Note that most hardware will require a MIDI Expander in order to connect via MIDI
cables.
I have a synth/pedal/amp/rack/etc. with a USB port on it. Can I
just plug the SoftStep directly into it?
It depends.
In order for the SoftStep's USB connection to work properly, it must be connected to a device
that can act as a USB "host". Host devices almost always have a USB A connector on them (the
more rectangular-shaped connector, like the ones on a computer). A non-host device, or
"slave", generally has a USB B connector (the more square-shaped one, like on the SoftStep).
So, typically, if a device has a USB A connector on it there is a good chance the SoftStep will
work with it when directly connected via USB. If a device has a USB B connector on it that
generally means it won't work.
My SoftStep won't connect to the editor but it shows up in [insert
application here]. What do I do?
If the SoftStep is not connecting to the editor but is showing up in other applications, there are
a few things to try out.
1. Try unplugging the SoftStep and plugging it back in. On Mac OS there can be some
connectivity problems due to a potential bug in CoreMIDI. This can also help out on
Windows machines as well.
2. If you plugged the SoftStep in after opening the editor, try it the other way around.
Connect the SoftStep, then open the editor. If you're already doing that, try it the other
way. The order of operations can affect the results.
3. Try restarting the computer. It's amazing how many infuriating tech headaches can
magically disappear with a computer restart.
4. If you're on Windows, make sure all other audio/MIDI applications are closed before
opening the editor. See
5. As a last resort, try
essentially a factory "reset".
6. If none of the above options solves the problem,
My expression pedal isn't working, what do I do?
First, you should check and make sure the proper connector is being used. Expression pedals
use TRS (tip, ring, sleeve — or "stereo") connections — one for ground, one for +5V power
(voltage may vary), and one for the actual pedal signal. The SoftStep's expression pedal input
jack requires a 3.5mm (1/8") TRS plug. Most expression pedals come with 1/4" TRS plugs, so
this question
for more information on why this works.
manually reinstalling the firmware
Appendix
on your SoftStep. This is
contact KMI tech
support.
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