Microcom 438TM Operator's Manual page 196

Troubleshooting
The status indicator light is solid amber in color:
ü Indicates that the printer is in a tag/tear mode is being used.
ü Remove the tag, the light should turn green if a tag/tear mode is enabled
ü Contact your Service Representative.
The status indicator light is flashing amber in color:
ü The printer is out of paper or the registration sensors are not detecting paper.
ü Verify that media has been loaded in the printer properly.
ü Remove and reload paper.
ü Cycle power to reset the printer.
ü Contact your Service Representative.
The status indicator light is flashing red in color:
ü The printer has an error and requires service before printing will continue.
ü Verify that media has been loaded in the printer properly.
ü Press the print button to attempt to clear the error.
ü Refer to Chapter 5 for information regarding the Enquiry Command to help identify
the error condition.
ü Cycle power to reset the printer.
ü Contact your Service Representative.
The status indicator light is flashing green in color:
ü Indicates that the printer is detecting data on its active port.
ü While in this state, the printer is in good working order.
11-2 438TM Operator's Manual - 880049-0113
Chapter 11