Troubleshooting - Bolin Technology D Series Manual

Troubleshooting

Camera will not power on
Use the supplied power adaptor or a proper rating PoE device. Verify wirings are properly connected and plugs are
securely in place. If the camera is attached to an outlet with a power switch, please make sure the switch is on.
Camera restarts by itself
The camera may not be getting sufficient power. Verify on our website at www.bolintechnology.com that proper power is
used to supply power to the camera.
Verify that the camera and its power source are not set to restart at a specific time.
Camera is not seen in Dante controller
If only the camera is not seen in the Dante controller, please verify it is within the same network and that no security
measures are in place to prevent the camera from connecting to the network. When in doubt, contact your network
administrator.
The proper network interface needs to be selected using the Dante Controller software to view Dante device(s).
If no Dante devices are listed under the Dante Controller software, please verify cable connection of said devices, along
with network configurations. Follow procedure outlined on Audinate's FAQ
https://www.audinate.com/learning/faqs/dante-controller-is-not-displaying-details-under-clock-status-or-device-info-
whats-wrong
Decoder will not power on
The decoder has a power ON/OFF switch located at the front of the device. Please verify that it is on the ON position.
Use the supplied power adaptor or a proper rating PoE device. Ensure wirings are properly connected and plugs are
securely in place. If the decoder is attached to an outlet with a power switch, please make sure the switch is on.
Decoder will restart by itself
The decoder may not be getting sufficient power. Verify on our website at www.bolintechnology.com and verify that
proper power is used to supply power to the unit.
Verify that the decoder and power source is not set to restart at a specific time.
Decoder is not seen in Dante controller
If only the decoder is not seen in the Dante controller, please verify it is within the same network and that no security
measures are in place to prevent the decoder from connecting to the network. When in doubt, contact your network
administrator.
The proper network interface needs to be selected using the Dante Controller software to view Dante device(s).
If no Dante devices are listed under the Dante Controller software, please verify cable connection of said devices, along
with network configurations. Follow procedure outlined on Audinate's FAQ
https://www.audinate.com/learning/faqs/dante-controller-is-not-displaying-details-under-clock-status-or-device-info-
whats-wrong
Other common potential concerns/issues
For other concerns please consult our website for knowledge articles and FAQs that may address it. Our technical support
team can also be reached via the contact form should you need further assistance.
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