Troubleshooting - Lightspeed Active User Manual

Troubleshooting

PROBLEM: Feedback or squealing from Pod
SOLUTION:
• Make sure the teacher's Flexmike is 2 feet or more away from the Pod. Operation
at very close distance can cause feedback.
• Try turning the volume down on the Pod.
• Turn the volume on the Flexmike down 1-2 clicks.
PROBLEM: Feedback or squealing from classroom speaker
SOLUTION:
• Make sure the teacher's Flexmike is 2-3 feet or more away from the speaker.
Operation at very close distance can cause feedback.
• Make sure the nearest Pod operating in student sharing mode is at least 6 feet
away from the classroom speaker. Operation at very close distance can cause
feedback.
• Mute the teacher's Flexmike. If the feedback or squealing persists, the feedback
is being caused by a Pod that is in student sharing mode.
• If the feedback or squealing goes away, the feedback is being caused by that
Flexmike, likely due to the volume level being too high. Press the volume
down button on the Flexmike 1-2 clicks.
• If the feedback or squealing persists, the feedback is being caused by a Pod
that is in student sharing mode. Turn the "Pod to Class" volume in the app
down slightly.
PROBLEM: Cannot hear students in monitor mode
SOLUTION:
• Ensure the desired Pod is selected as indicated by an orange light on the app, or
a green or red light on the Pod # button on the remote.
• Make sure the earbud volume is turn up loud enough to hear by increasing the
Headphone volume in the Activate app. If a remote is being used, press the Vol
UP button on the left.
• Make sure the earbud is fully plugged into the headphone jack on the Flexmike.
• Select another Pod to see if you are able to hear audio from that Pod. If you hear
audio, the issue is with one specific Pod.
• Turn the power of the problematic Pod off, wait several seconds, then on
again. Let the Pod link back up again as indicated by a solid blue light, then try
selecting that Pod again.
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PROBLEM: Pod to Class volume is too loud or too quiet
SOLUTION:
• If the volume is too quiet, the student should move the Pod closer to their mouth.
• If necessary, adjust the Pod to Class volume in the volume settings within the app.
PROBLEM: Activate app shows message "Activate Station is out of range or has no power":
SOLUTION:
• This indicates the Bluetooth signal between your device and the Activate Station are
having trouble communicating, usually due to range between the mobile device and
the Activate Station.
• Make sure your mobile device is within 50-100 feet of the Activate Station. Walk up to
the Activate and wait several seconds for the app to reconnect.
• If it does not automatically reconnect, try force quitting the app: for IOS, double
tap the Home button on your iOS device, then swipe up the Activate app to close
it. For Android, launch the Recent Applications menu, scroll to find the Activate
app, then swipe the app to the right to quit. Re-open the app and it should connect
automatically.
PROBLEM: Activate app shows "No Response from the Classroom Audio System"
SOLUTION:
• This indicates the app is not communicating with the Access amplifier, usually due to
loss of communication between the Activate and the amplifier.
• Make sure the Access amplifier is plugged into power and is powered on. If using a
battery operated Redcat Access, verify that the battery is charged.
• If it does not automatically reconnect when the amplifier is powered on, try force
quitting the app: for IOS, double tap the Home button on your iOS device, then swipe
up the Activate app to close it. For Android, launch the Recent Applications menu,
scroll to find the Activate app, then swipe the app to the right to quit. Re-open the app
and it should connect automatically.
PROBLEM: Low battery condition.
SOLUTION: Check the batteries and ensure proper charging.
• Confirm batteries are properly charged each night. Full charging can take up to 10
hours.
• When placing a component in a charger, ensure the red charging light turns on. The
green charging light will turn on when a full charge is reached.
• Regardless of battery life, the red light will turn on for 20-30 minutes to check status.