Lightspeed Active User Manual page 31

Troubleshooting
When battery is full, the light will turn green at some time after that.
• Fully charged batteries will operate properly throughout a full school day for
a period of at least 1-2 years. If the batteries are older, they may need to be
replaced.
PROBLEM: No audio from a Pod when selected.
SOLUTION: follow these steps to isolate and eliminate the problem.
• When the Pod # button is selected, ensure it turns orange. If it does not turn
orange, this indicates the Pod or other component is either not on or not properly
registered.
• Ensure Pod is on and ready for use as indicated by a solid blue power light.
• Power the unit on by pressing the power button on the side of the Pod.
• Try turning the Pod off, then on again and wait up to 30 seconds for it to
properly link.
• Ensure the Pod volume is set to a nominal level. If it is turned all the way down,
there will be no audio.
• Ensure the Flexmike is on and ready for use as indicated by a steady blue status
light (#1 or #2).
• If the microphone status light is blinking, that indicates the Flexmike is not
linked up to the Access amplifier. Ensure the amplifier is plugged in to power.
• Ensure there is a corresponding green 1 or 2 ready light on the Access amplifier
• If the microphone status light is red, that indicates the Flexmike is muted. Press
the mute button in the app or Flexmike to unmute. If using a remote control,
press the mute button on the remote.
• Ensure the proper teacher microphone is being used.
• If there are 2 microphones with the Activate system, each Flexmike must be
paired together with each teacher's specific mobile device.
• Check microphone status indicator light (1 or 2) is on. Ensure you are using the
correct Teacher 1 or Teacher 2 Flexmike.
• If using a remote control, ensure teacher remote is working properly.
• Press the center "Whole Class" button. It should be lighted green.
• If it doesn't light, make sure the Access amplifier is plugged into power and the
blue power light is on.
• Ensure the batteries are fully charged. If the red battery low light is on, it can
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cause intermittent operation.
PROBLEM: Activate app does not light or activate a Pod(s).
SOLUTION:
• Ensure your mobile device is turned on and paired to Bluetooth
• If not yet paired, see the Mobile Device Pairing Guide to pair your device.
• Check to see that the Flexmike is powered on and linked, as indicated by a
solid blue light. If that light does not go solid blue, try powering the Flexmike
off, then on again.
• Select a different Pod to see if your mobile device will activate another Pod.
• Make sure the Pod(s) battery pack is charged and the Pod is turned on.
• Ensure that the Activate Station is plugged in to power and turned on.
• If there is a second mobile device check to see if that operates correctly.
• PROBLEM: Remote control does not light or activate a Pod(s).
• SOLUTION:
• Ensure the batteries have a charge. They should be charged nightly. If the red low
battery light is on, it can cause intermittent operation.
• Try pressing the class button. It should be lighted green on the remote.
• If this button lights, the remote has a battery charge and is properly linked up.
The problem is likely with the Pod or Pods that do not activate, refer to the "No
audio from Pod" troubleshooting section.
• If this button doesn't light, make sure the Access amplifier is plugged into
power.
• Check to see that the Flexmike is powered on and linked, as indicated by a
solid blue light. If that light does not go solid blue, try powering the Flexmike
and Access amplifier off, then on again.
• Check to see that there is a corresponding green 1 or 2 ready light on the
Access amplifier.
• If the microphone still does not link up (turn solid blue), it may need to be re-
registered to the Access amplifier. Please refer to the Activate registration guide
on the Lightspeed website.
• If there is a second remote, check to see if that operates correctly
If you review these instructions and still have questions, call Lightspeed
Technical Services at 800.732.8999, 5 am – 5 pm, PST. Customers outside the
U.S. should contact their local reseller.