Your Smart Energy
7. Contact
If you have technical problems with our products, please contact the service hotline,
contact information is under the IMPRINT catalog at the beginning of this manual. Please
provide the following information to help you with the necessary assistance:
A.
Equipment model
B.
Serial number
C. Battery type and number, or PV modules number and string type.
D. Communication type
E.
Firmware version
F.
Error number and error message
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Page 46 of 48
Start-up and Operation
Alpha ESS Co., Ltd.