Common Trouble Cases; Table 10 - Trouble Cases - Fanvil X4 User Manual

(Windows users can download free FTP server software such as WFTPD32 or 3CDaemon)
Step 3. Configure the PC with fixed IP address as 192.168.10.10
Step 4. Connect device network with the PC.
Step 5. Telnet from PC to device: >telnet 192.168.10.1
Step 6. When telnet connection established, it will run POST maintenance tools, please select '2' –
FTP update image, and fill in required information to start the image update.
Step 7. Once update finished, please select '4' to reboot the device.
9.7

Common Trouble Cases

Trouble Case
Device could not boot up
Device could not register to
a service provider
Fanvil Technology Co., Ltd
HQ Add: 4F, Block A, Building 1#, GaoXinQi Hi-Tech Park (Phase-II）, 67th District, Bao'An, Shenzhen, China 518101 P.R.
Tel: +86-755-2640-2199 Fax: +86-755-2640-2618
Beijing Tel:+86-10-5753-6809 Suzhou Tel: +86-512-6592-0605

Table 10 - Trouble Cases

Solution
1. The device is powered by external power supply via power
adapter or PoE switch. Please use standard power adapter
provided or PoE switch met with the specification requirements
and check if device is well connected to power source.
2. If you saw "POST MODE" on the device screen, the device
system image has been damaged. Please refer to the
instructions in "10.6 Entering Post Mode and Recover System
Image" to restore the system image.
1. Please check if device is well connected to the network. The
network Ethernet cable should be connected to the
[Network] port NOT the
connected to the network icon
flashing in the middle of the screen.
2. Please check if the device has an IP address. Check the system
information, if the IP displays "Negotiating...", the device does
not have an IP address. Please check if the network
configurations is correct.
3. If network connection is fine, please check again your line
configurations. If all configurations are correct, please kindly
contact your service provider to get support, or follow the
instructions in "10.5 Network Packet Capture" to get the
network packet capture of registration process and send it to
Email: sales@fanvil.com
[PC] port. If the cable is not well
[WAN disconnected] will be
support@fanvil.com
<文档标题>